Why the Mustang Mach E is better than the Tesla Model Y

jhalkias

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Tesla is hiring a remote ‘customer support specialist’ to defend Elon Musk from angry customers and trolls on social media
  • Tesla is hiring a new employee to address complaints targeted at Elon Musk
  • The job listing is for a remote, full-time 'energy customer support specialist'
  • They would resolve or escalate complaints found on social media
  • Requirements and qualifications include experience at a call center
  • Along with being a team player and the ability to think outside the box


Elon Musk is occasionally the target of disgruntled customers and trolls on social media and with Tesla reportedly scrapping its PR department last year, the firm is looking for someone to diffuse such 'attacks' against the CEO.
A job posting on Tesla's websites is for hiring a remote, full-time 'energy customer support specialist.'
'Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service,' the listing reads.


'The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.'
Requirements and qualifications include experience at a call center, ability to think outside the box and a team player attitude, but a salary range for the position is now shown.
Not only is Musk a frequent tweeter, but Tesla is widely known for its lack of quality control regarding its vehicles and customer service – and the billionaire sometimes gets the brunt of it.


Elon Musk is occasional the target of disgruntle customers and trolls on social media and with Tesla reportedly scrapping its PR department last year, the firm is looking for someone to diffuse such 'attacks' against the CEO. A job posting on Tesla's websites is for a remote, full-time 'energy customer support specialist
Musk has 42.6 million Twitter followers and shares at least one tweet a day regarding upcoming SpaceX launches, new Tesla technology and the occasional puzzling phrase that always gains attention.
However, the CEO has also been known as a Twitter troll when he refereed to Vernon Unsworth, a member of the mission that rescued the Thai boys' soccer team that became trapped in a cave in July 2018, as 'pedo guy.'


One Twitter user hit back at Musk saying: 'Amazing @elonmusk can run three companies when he spends so much time trolling online.'
And Musk responded: 'What, a troll, me? How dare you, sir!'
38214122-9164875-image-a-24_1611085267341.jpg

Musk a frequent tweeter, but Tesla is widely known for its lack of quality control regarding its vehicles and customer service – and the billionaire sometimes gets the brunt of it
Having relinquished its PR department, it seems Tesla is looking to save its CEO from users who may lash at just like him.
The job's responsibilities ask the new hire 'Provide excellent customer service that is focused on the person as well as the solution' and 'Maintain and follow through on ongoing customer concerns until issue is resolved.'
Tesla is also looking for someone with at least one-year experience at a call center, has the ability to think outside the box, and 'MUST' have a team player attitude.
A salary range is not listed with the job posting, but suggests the new hire will have medical coverage and a 401K plan.
38214594-9164875-image-a-15_1611086153040.jpg


Musk has also been known as a Twitter troll when he refereed to Vernon Unsworth, a member of the mission that rescued the Thai boys' soccer team that became trapped in a cave in July 2018, as 'pedo guy'
Although Musk is not one to shy away from a direct complaint, the new staff member could be tasked with searching the web for complaints to address.
Tesla is looking to fill a number of positions recently, as the carmaker recently opened up listings at its Berlin and Texas battery making facilities.
The firm shared video Monday with the first look of its tabless battery and Roadrunner production line and included in the post was text saying it is hiring staff in engineering, manufacturing, materials, equipment and operations to work at the planned factories.
A few current and a lot of former users of the forum would seem to have the qualifications to apply . . . ? ? ?
 

mr_raider

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This is why in another thread where ppl were asking for certain add-ons and i said keep it simple, don't start filling the system with garbage. Embedded systems are meant to be closed systems with little manipulation and intervention. They are made this way in order to guarantee stability. As soon as you start adding functions that a system wasnt designed for, you add failure points.
Im sure many Tesla owners would give up their fart system for one that just works right about now.
You want fart noises? I got a system that makes fart noises in the car. Operates on a dead battery too.
 

kdryden99

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A few current and a lot of former users of the forum would seem to have the qualifications to apply . . . ? ? ?
So he gets rid of his pr department to end up hiring his own pr department. Lol Tesla must really love circles
 

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Tesla is hiring a remote ‘customer support specialist’ to defend Elon Musk from angry customers and trolls on social media
  • Tesla is hiring a new employee to address complaints targeted at Elon Musk
  • The job listing is for a remote, full-time 'energy customer support specialist'
  • They would resolve or escalate complaints found on social media
  • Requirements and qualifications include experience at a call center
  • Along with being a team player and the ability to think outside the box


Elon Musk is occasionally the target of disgruntled customers and trolls on social media and with Tesla reportedly scrapping its PR department last year, the firm is looking for someone to diffuse such 'attacks' against the CEO.
A job posting on Tesla's websites is for hiring a remote, full-time 'energy customer support specialist.'
'Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service,' the listing reads.


'The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.'
Requirements and qualifications include experience at a call center, ability to think outside the box and a team player attitude, but a salary range for the position is now shown.
Not only is Musk a frequent tweeter, but Tesla is widely known for its lack of quality control regarding its vehicles and customer service – and the billionaire sometimes gets the brunt of it.


Elon Musk is occasional the target of disgruntle customers and trolls on social media and with Tesla reportedly scrapping its PR department last year, the firm is looking for someone to diffuse such 'attacks' against the CEO. A job posting on Tesla's websites is for a remote, full-time 'energy customer support specialist
Musk has 42.6 million Twitter followers and shares at least one tweet a day regarding upcoming SpaceX launches, new Tesla technology and the occasional puzzling phrase that always gains attention.
However, the CEO has also been known as a Twitter troll when he refereed to Vernon Unsworth, a member of the mission that rescued the Thai boys' soccer team that became trapped in a cave in July 2018, as 'pedo guy.'


One Twitter user hit back at Musk saying: 'Amazing @elonmusk can run three companies when he spends so much time trolling online.'
And Musk responded: 'What, a troll, me? How dare you, sir!'
38214122-9164875-image-a-24_1611085267341.jpg

Musk a frequent tweeter, but Tesla is widely known for its lack of quality control regarding its vehicles and customer service – and the billionaire sometimes gets the brunt of it
Having relinquished its PR department, it seems Tesla is looking to save its CEO from users who may lash at just like him.
The job's responsibilities ask the new hire 'Provide excellent customer service that is focused on the person as well as the solution' and 'Maintain and follow through on ongoing customer concerns until issue is resolved.'
Tesla is also looking for someone with at least one-year experience at a call center, has the ability to think outside the box, and 'MUST' have a team player attitude.
A salary range is not listed with the job posting, but suggests the new hire will have medical coverage and a 401K plan.
38214594-9164875-image-a-15_1611086153040.jpg


Musk has also been known as a Twitter troll when he refereed to Vernon Unsworth, a member of the mission that rescued the Thai boys' soccer team that became trapped in a cave in July 2018, as 'pedo guy'
Although Musk is not one to shy away from a direct complaint, the new staff member could be tasked with searching the web for complaints to address.
Tesla is looking to fill a number of positions recently, as the carmaker recently opened up listings at its Berlin and Texas battery making facilities.
The firm shared video Monday with the first look of its tabless battery and Roadrunner production line and included in the post was text saying it is hiring staff in engineering, manufacturing, materials, equipment and operations to work at the planned factories.
A comprehensive post to be sure and accurate.

From a Tesla owner perspective (me), whether this results in better resolution of issues remains to be seen, but it'll be critical to keep Tesla growing and improving in the area of customer expectations and satisfaction.
 

littlD

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So he gets rid of his pr department to end up hiring his own pr department. Lol Tesla must really love circles
Tesla owners (like me) have seen this before. Power down a part of the business that isn't working well and recreate it in an attempt to improve it. Physical stores comes to mind. The "circle" is the feedback loop of continuous improvement. We'll see if it results in real improvement as Tesla loses some sales to date with Elon haters (maybe found some on this forum!).

Of course, I doubt any amount of PR will help that. People are strongly opinionated one way or another.
 


jhalkias

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Tesla owners (like me) have seen this before. Power down a part of the business that isn't working well and recreate it in an attempt to improve it. Physical stores comes to mind. The "circle" is the feedback loop of continuous improvement. We'll see if it results in real improvement as Tesla loses some sales to date with Elon haters (maybe found some on this forum!).

Of course, I doubt any amount of PR will help that. People are strongly opinionated one way or another.
To be honest, eliminating a PR department, and replacing it with a department that limits Elon's exposure to online trolls does not sound like "continuous improvement" to me.

I don't know if you listen to or watch a lot of the independent journalists that cover EV's, but most of them have a constant complaint that without a PR department, they have no one to contact at Tesla regarding stories about Tesla. Unlike other manufacturers that have someone to speak for them. Other companies (like Ford) lend them vehicles to critique, etc. through those PR departments. It just doesn't make sense that a company as large now as Tesla is (even if it is just on paper) would handle something like this in this way. People WANT information about the company, and the company should be their own spokesperson.

This isn't just breaking a legacy concept. This is missing a valuable opportunity.
 

kdryden99

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Tesla owners (like me) have seen this before. Power down a part of the business that isn't working well and recreate it in an attempt to improve it. Physical stores comes to mind. The "circle" is the feedback loop of continuous improvement. We'll see if it results in real improvement as Tesla loses some sales to date with Elon haters (maybe found some on this forum!).

Of course, I doubt any amount of PR will help that. People are strongly opinionated one way or another.
While i understand your point, I am in no way a hater or Tesla hater. I actually applaud what they have done. What I don't applaud and what frustrates me about them is there disregard for their client with regards to their QC. A company that cares about their clients should look to remediate their quality issues and not discard them in favor of volume and speed. Its sad because I am rooting for them to succeed but a lot of the negativity towards them as of late is warranted. When a mandatory recall is mandated and you basically ignore it, thats major.
 

Mach-E VLOG

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Tesla owners (like me) have seen this before. Power down a part of the business that isn't working well and recreate it in an attempt to improve it. Physical stores comes to mind. The "circle" is the feedback loop of continuous improvement. We'll see if it results in real improvement as Tesla loses some sales to date with Elon haters (maybe found some on this forum!).

Of course, I doubt any amount of PR will help that. People are strongly opinionated one way or another.
I don't think there is any circle of improvement in this. It appears to be more of an ego protection scheme. There are so many problems with this approach. First of all, eliminating the PR department is not "genius," it shuts off an important avenue for consumers to get responses from a large corporation. Little ol' me trying to raise an issue is not the same as a large media source (Motor Trend, for example) reaching out to Tesla's PR department for a comment. Second, I don't want to buy a $60k car and know that if I have a problem that isn't resolved, it is somewhat expected that I tweet the CEO and hope someone picks up on that to respond. And then I have to hope I don't get blocked by Elon or attacked by Tesla stans.
 

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To be honest, eliminating a PR department, and replacing it with a department that limits Elon's exposure to online trolls does not sound like "continuous improvement" to me.

I don't know if you listen to or watch a lot of the independent journalists that cover EV's, but most of them have a constant complaint that without a PR department, they have no one to contact at Tesla regarding stories about Tesla. Unlike other manufacturers that have someone to speak for them. Other companies (like Ford) lend them vehicles to critique, etc. through those PR departments. It just doesn't make sense that a company as large now as Tesla is (even if it is just on paper) would handle something like this in this way. People WANT information about the company, and the company should be their own spokesperson.

This isn't just breaking a legacy concept. This is missing a valuable opportunity.
Good points made.

At this time, Tesla owners are a great source about the company from the experiences we've had, whether good or bad. For Tesla to advance, they need to do better as you've mentioned.

I would offer that I'm painfully aware of how Tesla is perceived by others. It's expressed in many posts on this forum as well as yours and on Twitter as well.

And with that, I still look forward to every time I get to enjoy my cars. I hope you'll have that level of satisfaction and even more with your Mach-E.
 

kdryden99

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Of course companies chose to different strategies for different. They also have to accept the criticism when its warranted for said decisions
 

littlD

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I don't think there is any circle of improvement in this. It appears to be more of an ego protection scheme. There are so many problems with this approach. First of all, eliminating the PR department is not "genius," it shuts off an important avenue for consumers to get responses from a large corporation. Little ol' me trying to raise an issue is not the same as a large media source (Motor Trend, for example) reaching out to Tesla's PR department for a comment. Second, I don't want to buy a $60k car and know that if I have a problem that isn't resolved, it is somewhat expected that I tweet the CEO and hope someone picks up on that to respond. And then I have to hope I don't get blocked by Elon or attacked by Tesla stans.
From my experience, Tesla owners are often supported well.

I'm just glad you finally have a choice!

Ford has a compelling offering in the Mach-E. We can argue about all kinds of things (which is better, which company is a better company, etc).

What we can agree on is EVs are the future of personal transportation!
 

littlD

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Looks like Jamie wants to add a 'cat warning' mode now.
You actually can now with Boombox mode, play any MP3 you want...
Sponsored

 
 




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