breeves002
Well-Known Member
- First Name
- Sam
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- Feb 21, 2021
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- St. Louis, MO
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- 2021 Mach-E GT PE
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SSM 49795 - May 12, 2021 - Various 2018-2021 Ford And Lincoln Vehicles - Unable To Perform Remote CommandsVia The FordPass/LincolnWay App - Erroneous Deep Sleep Message
Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
END SSM
I've had this happen to me multiple times, but not recently. Hopefully we get these updates next month they're promising.
I love how it says it is coming as an OTA update but then it says to schedule service appointments when the repair is available...uh what?
Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
END SSM
I've had this happen to me multiple times, but not recently. Hopefully we get these updates next month they're promising.
I love how it says it is coming as an OTA update but then it says to schedule service appointments when the repair is available...uh what?
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