breeves002

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SSM 50824 - 3 June 2022 - 2021 Mustang Mach-E/F-150 - BlueCruise Feature Inoperative With A Keep Hands OnSteering Wheel Message Displayed In The IPC After Field Service Action (FSA) 21G01

Some 2021 Mustang Mach-E and F-150 vehicles may exhibit the BlueCruise feature being inoperative with a Keep Hands On Steering Wheel message displayed in the instrument panel cluster (IPC) after performing FSA 21G01. This may be due to an image processing module A (IPMA) configuration concern. Using the Ford Diagnosisand Repair System (FDRS), download and run the IPMA - Image Processing Module A(IPMA) Configuration app. Clear all diagnostic trouble codes (DTCs) after programming and/or running the configuration app. Verify that the BlueCruise feature is enabled and properly functioning by following the FSA 21G01 technical instructions.


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For anyone who's dealer is having issues getting BC to work with 21G01.
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mburtsvt

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This is getting out of hand. I have a First Edition with no blue cruse yet and all ready I'm dreading it and the associated problems.
 

Logal727

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This is getting out of hand. I have a First Edition with no blue cruse yet and all ready I'm dreading it and the associated problems.
Hopefully it only applies to dealer installed updates but if thereā€™s an issue at least they know how to fix it now
 

back_at_it_19

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This is getting out of hand. I have a First Edition with no blue cruse yet and all ready I'm dreading it and the associated problems.
I have a FE, am part of the early access program, have had BC for about 6 weeks (?) now, and itā€™s fantastic!
 
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Djynn81

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Used it many times with no issues. Installed and updated at dealer when I picked up the car. It needs some fine tuning but works well.
 


mburtsvt

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I have a FE, am part of the early access program, have had BC for about 6 weeks (?) now, and itā€™s fantastic!
I think my bitterness comes from paying a premium for a First Edition and being ignored for not being first in line for BC. I guess I just have to accept that silly running horse sculpture as a consolation prize.
 

back_at_it_19

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I think my bitterness comes from paying a premium for a First Edition and being ignored for not being first in line for BC. I guess I just have to accept that silly running horse sculpture as a consolation prize.
Totally understand. You could go to dealer for the update vs waiting for OTA.
 

mburtsvt

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Totally understand. You could go to dealer for the update vs waiting for OTA.
That was Plan "B". I have not done the glass and roof recall yet. My plan was to do all of it at one time so when things went south on any of the recalls and updates I would still have a rental car on Fords dime. So far both of my near by dealers are not doing the glass recall.
 

back_at_it_19

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That was Plan "B". I have not done the glass and roof recall yet. My plan was to do all of it at one time so when things went south on any of the recalls and updates I would still have a rental car on Fords dime. So far both of my near by dealers are not doing the glass recall.
Boo on the dealer options. My sales dealer was the same and stopped doing the glass bc their nearby glass shops struggled (more rural). Another dealer farther away is my new go-to for MME repairs. Slick easy and knowledgeable.
 

Neil4Real

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That was Plan "B". I have not done the glass and roof recall yet. My plan was to do all of it at one time so when things went south on any of the recalls and updates I would still have a rental car on Fords dime. So far both of my near by dealers are not doing the glass recall.
Have you done 21P22? If not, that may be why you donā€™t have BC. Whatā€™s the latest OTA you have received?
 

mburtsvt

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Have you done 21P22? If not, that may be why you donā€™t have BC. Whatā€™s the latest OTA you have received?
You bring up a good point....I have no idea what OTA I have or do I care. My expectation was if I have what I need for BC, (hardware wise) and I was one of the first to get a Mach e FE - it would be first in line when I started seeing post from people getting BC on there cars. As you recall the first expectation was in Q1. That came and went and no BC. I did get Ford pass info basically apologizing for the delay. Fine - but the post on people having it keep coming.
 

SnBGC

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You bring up a good point....I have no idea what OTA I have or do I care. My expectation was if I have what I need for BC, (hardware wise) and I was one of the first to get a Mach e FE - it would be first in line when I started seeing post from people getting BC on there cars. As you recall the first expectation was in Q1. That came and went and no BC. I did get Ford pass info basically apologizing for the delay. Fine - but the post on people having it keep coming.
It might not matter. The software is tempermental on these cars. I have a FE, built Nov 2020, it went to the dealer in early April for the glass recalls, 21P22, some PaaK thing and the Blue Cruise 21G01. Didnt work.

Then I got the OTAs. And the car says it has BC, shows Hands Free in the menu, and FordPass says the updates are successful.

Blue Cruise still doesnt work.

I doubt anyone at Ford knows why. They are probably just as baffled as we are.
 

JoeDimwit

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This is getting out of hand. I have a First Edition with no blue cruse yet and all ready I'm dreading it and the associated problems.
I have a First Edition and my BlueCruise is active. It has been pretty trouble free for me, so have hope.
 

Gimme_my_MME

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I doubt anyone at Ford knows why. They are probably just as baffled as we are.
That is 100% inaccurate. The issue with your update has been known for awhile. In fact it was known while you were at the dealer but you took it back before the answer got relayed to the dealer so they couldn't complete it
 

AZBill

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Have you done 21P22? If not, that may be why you donā€™t have BC. Whatā€™s the latest OTA you have received?
No, I had 21P22 and later got 21G01. BC has never worked due to this issue. My message is different, BC not available, and hands on does not work either. I also have received 2.8.2 and 2.8.3 OTAs as well.
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