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We had the same experience with Ford Customer Service. Many dropped calls, "we can't find your case", getting transferred around in circles, etc - it's frankly a mess and very frustrating. Once you do get an actual case manager, things will get handled from there but with all of these happening...

Every Thursday cruise in at Jetz fuel in Muskego, Wi https://www.google.com/search?q=jetz+muskego

@chrisbastow A Roush Eng?! Interesting. Surprising that one would have such EV experience. I do know no one wants to touch the HV connectors w/o discharging as possible, using the proper PPE gear and following steps, etc. We were stuck with a Full-size GMC pickup with a 2.7L 4cyl for almost 3...

@chrisbastow Welcome to the club no one wants to join. You'll see others with the club card in their sig. Ford CS should work with the dealership and you on getting it resolved as quickly as possible. Keep all your receipts for any costs incurred and good luck!

@mkhuffman Thank you so much for the info. I have actually reached out to Ford on this now and it sounds like I can hopefully do something similar soon.

@mkhuffman I've read tale on here of this update - seems crazy to me that we just bought the car less than 6 weeks ago and it's been at a dealer for 2 weeks being repaired and we STILL don't have this update. Planning to bring it to my local dealer to have them resolve this.

@Tai Wow, 3rd time in 6 mons. Before the 12v LVB dies or if you have a jump pack, can try to get the car in "emergency tow mode" under settings. Sorry I didn't see this sooner. I KNOW the pain of having it happen away from home and had to wait 8 hours to get a tow truck with the proper...

Got tired of waiting after a week of being told the transport company was still looking for a driver. Struck a deal with my Ford Customer Exp Rep to go retrieve it ourselves but not on our dime and not for nothing - a lot of time though too. We did have the dealer take the car to same exact...

I appreciate all the effort being put into figuring this out. l had to step away for a bit as my experience with having the HVBJB fail so far from home got the better of me. Have to make the first payment on it and we still don’t have it back after 2 weeks... I do hope that Ford figures this...

Hi All, an update, our MME-GT has been repaired for a few days and the dealer put over 100 miles on it to ensure it's good. They fixed it very quickly considering but we'll see how long it takes to get back. If I had the time I would drive the rental back and pick it up.

Wow @MadManMoon , I love all the detail and pics you added, much more patience than me lol. I'm still waiting for Ford to find a driver to deliver my MME GT that's 750 mi away. That's had it for 2 full weeks now which is short compared to many with this. Good luck

Absolutely make sure the tow truck driver knows it’s an electric vehicle knows where the tow points are knows what to do otherwise you can destroy the car. I had that issue with two cars sold them both now waiting for another one and unsure whether they have fixed it it’s a high voltage problem...

Here's to all you that think that this wont happen to you... This s--t is worse than cancer... Ford Engineers TROLL these forums and PM anyone that has an issue so they can resolve it before it blows up in their face. Look FORD - I have nothing to lose with you. I paid through the nose to...

@RickMachE No, this is beyond unacceptable. My wife and I drove our Mach-E-GT, that cost over $80k, using Ford's app to get us there and STRANDS us for 8 hours - YES eight m-f HOURS at a closed SAMs club! Then they have the audacity to think I'm going to go pickup our car - 13 hours away on MY...

FYI, here's a brief list of the Fords I can recall owning... I guess they can give 0 craps about that.... Guess what, it works both WAYS! 64 Galaxie 85 TurboCoupe 86 T-bird 5.0L 88 TurboCoupe 95 Taurus 95 F-150 XLT 96 Explorer 04 Mustang GT 06 Freestyle 08 Expedition 11 Taurus SHO 15 F-150 XLT...

Good luck dude... I hope they treat you better than me. I feel like I paid through the nose so I could BETA test as car for them!!!

Keep it up FORD, I CAN GO ALL DAY!!!

I got multiple alerts in Ford Pass today - first that they FORGOT to add coolant so the battery pack on our car overheated and then they HOT ROD it as a "test drive". How did they use almost 2kWh in 1.8 miles!?! This is all BS and SOME of them know it but they cant say anything... RUN... don't...

I called my SA and they thought I was going to FLY DOWN on my OWN DIME to pickup a car that STRANDED US for 8 hours in a parking lot!!!

After reading all of this and what others have gone through I am so mad I could spit. This IS COMPLETELY UNACCEPTABLE FORD !!! I paid almost $80k for a car that STRANDED US for 8 hours at a F--king closed SAMS CLUB!!! Does FORD WANT any more business of mine after buying 14 CARS from them over...