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Update... Ford software engineering is still working to fix the OTA issue for the Job 1 cars stuck at 2.7.x. unfortunately there is no ETA or timeline provided to Customer Support. So we wait...

My Ford customer service case for the numeric OTA's being stuck is still open. Next update is planned for tomorrow or Thursday from Ford. Ford has most of the VIN'S sent to me. I will update Ford with the remaining VIN's if/when there is some movement for which it will be beneficial. As most...

@Mike G - thanks for the input. While i wholeheartedly agree with your position, the problem is that the dealers do not agree. And Ford backs them up. When I tried this approach over the last two weeks, the response from the dealer was that Ford does not cover the installation by the dealer...

Update... The Ford Escalation Manager reached out early this morning. She is working with the OTA engineering team to identify a path forward for all if the vehicles that are stuck at the 2.7.x BlueCruise series of updates. She confirmed that all subsequent updates are held up pending the...

Many thanks to all who have reached out. I have sent along the data to the Ford Escalation Manager, including separate lists of cars in the "stuck at 2.7.x" group and the others who are successfully receiving the recent updates. I will post again in this thread when I hear back.

I have a request for folks responding to this thread. Ford Engineering has asked me to provide a list of cars (by VIN) that are not receiving the numeric OTA updates and a list of similar cars that are receiving the updates. For anyone who is willing to provide that data, please PM me the...

Thank you for the responses. I would love to be able to go to the dealer and get my car "unstuck". The issue is that the dealer tells me everything is up to date. And Ford OTA customer service says everything is fine on their end. Since I am getting the non-numbered updates, both tell me...

I have a Job 1 car (Jan 2021 build) that has not received any of the recent numerical OTAs, i.e 2.8.x, 3.5.x, etc. The last one I received was one of the BC prep ones in the spring, 2.7.x, I believe. I have been getting the periodic non-numbered power-ups via OTA, like the recent DCFC speed...

Note of warning: you need to have the work done before the program expires, not just schedule the appointment prior to expiration. I scheduled 21G01 prior to it ending at the end of the month. But my actual appointment was in October. No 21G01 for me!

Congrats! I hope it works out for you.

Took my Job 1 (Jan 2021 build) in for 21P22 and 21G01. When I scheduled the appointment in September, both were listed as applicable and requested. The earliest appointment I could get was 10/15. Lo and behold, 21G01 is no longer available in the Ford Service system. So the dealer has no way to...

Thank you @GW Shark. Much appreciated! @Ford Motor Company Have you seen this thread? I purchased a car that was going to receive BlueCruise. I even signed something confirming my intent to buy into it. I have had OTA auto updates set since day 1. My connected services page in my Ford account...

That's the issue now - the dealer won't install it. Now that the 21G01 program has expired, there does not appear to be an alternate option. My dealer has my car now and says they can't do anything about BC. They assume I will get it via OTA at some point. I am sure they are just guessing...

Here is what I don't understand: Ford sent us communications that BC was coming via OTA. I got most (all?) of the prep series 2.7.x OTA's. On my Ford account, under Connected Sevices, it still says that BC is coming via OTA. It specifically says that i dont have to do anything. At no point did...

Exact same thing here, with appointment on 10/15. Will see what happens...

Trying not to let my envy show... ...still waiting on my job1 car. Got some of the 2.7.x series in the early summer and only a couple of the non-numbered ones since. (Deep breaths)

Got it overnight last night. Still waiting on the last few BC updates. Got an appointment at the dealership in a couple weeks to force the process a bit. Job 1 (March 21 delivery).

Thanks for posting this. I have a job 1 car and have been stubbornly waiting for OTA to do its job. Finally bit the bullet today and scheduled the updates and 2nd FOB. Got in for 10/15, which isn't too bad. I fully expect to get about 10 OTA's now that I scheduled a visit ?

Mine does this intermittently. Almost exclusively with my wife in the passenger seat. For me, simply doing a soft reset of Sync does the trick. Don't fiddle with the phone or bluetooth connections/settings. Dont try to reconnect AA. Dont turn car off/on. None of that works. Just reset Sync...

I am in the same boat. Took delivery in March 2021. Still waiting for the Blue Cruise update. I received a few of the BC prep OTA's, so hoping it is just a slow go to get to those of us lagging behind. Is there any way to verify if the OTA is coming or if we somehow 'missed out"?