It is all so freaking frustrating that they can't communicate better to us what exactly is going on. Instead of us having to come to forums like this and speculate and guess. If they are pulling vins, wtf didn't they do that BEFORE they sent out letters. I mean, what exactly is Ford doing?
Such a joke that you have to involve the "BEV team" to get the work done properly. The dealership should be proactively contacting the BEV team on the customer's behalf. Instead of having to have a customer do it because the dealership is lost or confused.
Based on the letter, it sounds like the parts that will actually fix the problem haven't been produced yet. At least that is how I am reading it? So you may still have to have it done yet again, to replace it with whatever actually hopefully fixes it. But maybe I'm wrong, and you got lucky with...
Compared to the other weird single pane of glass dashes I've seen in other EVs, I think the Mach E's design is much nicer, cleaner, and simpler. Probably also less expensive to repair too if something breaks.
It isn't even like this requires being a UI engineer or anything like that. It just takes someone giving a sh*t about how usable the features of the car are, and who knows, maybe just maybe caring enough about what the user experience is like to make it work more intuitively for customers that...
I swear, I really wonder how much dog fooding Ford does with their cars? How could anyone use these functions in the car and say, that works intuitively, and exactly the way it is supposed to.
I've been saying this forever. Even the responses from others on here from some mysterious anonymous "Ford engineer" are frustrating, because who the hell even knows who these engineers are. None of them appear to go on record as employees of Ford with factual information about issues that...
With as glitchy and buggy as some of these software updates have been, that is all we need, tiers and subscriptions that will probably be applied poorly and lead to loss of access to things we previously had access to. Instead of trying to simplify things, and cleaning everything up, Ford is...
Even more so when point releases say meaningless things like, updates to make the car software work better? Oh really? Like what specifically? Someone can't be arsed with putting in a little more detail about what these updates are actually fixing? Does anyone know? Or are updates being pushed...
Well, that too. I mean, the car is programmable and computerized. There really is no reason a lot of this information can't be exposed directly through the center display. But I just mean, how much information is passed off on this forum as fact, when it is conjecture and guessing, or it is...
Would be helpful for Ford to comment on the mechanics and technicalities of how all of this works in specificity than a bunch of us just speculating and throwing random darts at a dartboard and hoping one of them hits a bullseye. All of this feels haphazard and disorganized. Having to have forum...
I don't think this is a case of the car having downloaded the latest update and refusing to install because of charge level. Instead this is a case of updates that have been available for weeks or months showing as not even available and that the car is "up to date". How are we into 2023 and...
Well supposedly, the latest update is that they are putting the car back together now, and "running tests". Supposedly that means it is close to being done. They are supposedly giving me some money to compensate for my crappy roadside experience, and will supposedly pay a month of my car...