Best Corporate Contact?

[PNWEV]

A couple of weeks ago, while waiting for word that the recall parts were available, my gtpe finally succumbed and threw the service soon error message that indicates there is a problem with the hvbjb. After calling a few dealerships I couldn’t find anywhere that could get it in quickly so I called for corporate for help and the lady I spoke to was able to locate a dealer that I had spoken to previously that was able to get in just a bit faster now, though I would still have to wait a week. Because I know the problem makes it far more likely that the car won’t start or can stop while driving, I just went to drop it off and then try to find a rental. After calling, no joke, ten different places that had no cars, I found 1. A Chevy bolt. If it wasn’t all that I could find I wouldn’t have rented it, but I can’t go without a reliable car for that long. The lady I first spoke to said they would only consider reimbursing for rentals after a diagnosis, and to the dealer’s credit, they diagnosed it the next day after drop off instead of waiting for the appointment and I was correct. The appointment came and went a week ago and I’ve been told they can’t get the connectors so even though they have all the other parts they can’t complete the repairs. I’ve called corporate back twice and been told that they will only reimburse for a ford rental, which wasn’t possible, and then they offer to call the dealership to check the status for me as if I am not in contact with the dealer.

Is there anyone I can call directly at ford who can help get the parts in a timely manner for this issue that has been public knowledge for a couple years now and also help me with reimbursement for a necessary rental?

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[PNWEV]

No answers? Odd, from reading these forums it seems like I’m not the only one having this problem.

 

[Jimrpa]

I just saw this. I thought ford policy was to provide a rental car if they had to keep your car for warranty work?

 

[PNWEV]

Not from what I’ve been told. So far it seems like the policy is that they will provide a rental only if the issue is diagnosed and then it’s only for two days and only if I rented a Ford vehicle.

The last time I was able to get someone from the customer service team on the phone they wouldn’t do anything other than repeat that policy and when I asked whether they thought that showed that they valued customers they offered to call the dealership for me to get an update. I then requested a supervisor, again, and have yet to hear from one.

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