Constructive feedback to Ford

[JayDoc]

Apologies if this has already been addressed......What is the most appropriate way to give good, constructive criticism back to Ford to help them iron out small/moderate issues? Almost all are related to software. I know some of you indicate that Ford "watches the forum", but something more direct?

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[mixduptransistor]

you could call the customer support line, that's probably the most "official" way to do it. no way to know if your feedback will get through or not though

 

[Mirak]

Your best option is to become a regular at your service dept. That actually costs Ford money. The phone line won’t do jack.

 

[Jimrpa]

Tbh, I wouldn’t count on the service dept to do anything with a software issue except send you on your way as quickly as possible. You likely aren’t going to make it past the service writer unless the car is broken.

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