Jmmanley
Member
- First Name
- John
- Joined
- Sep 11, 2022
- Threads
- 2
- Messages
- 12
- Reaction score
- 11
- Location
- Fort Collins, CO
- Vehicles
- 2022 Mustang MachE
- Occupation
- Airline Pilot
- Thread starter
- #1
My dealer sent a message last Tuesday the my MME finally got out of Argentine train yard! Landed in DEN on Friday. Chatted with Ford customer support this morning (Mon) and asked for an estimated delivery date. They told me it was due on Dec 8th(three weeks away)…listed as a Convoy. Uhm ok.
Literally four hours later, I receive a text from my dealership asking for a review of my recent maintenance appointment. I text my salesman…”Does this mean it arrived?” Yep…it was in Pre-delivery inspection.
Ford literally has no idea where or when your vehicle will arrive. Nothing they say or estimate is anywhere close to reality. Our initial delivery date was early September. Car finally arrive today, Nov 14. ?
I’m happy it arrived and pickup is scheduled for tomorrow…but @FordMotorCompany, you need to figure out a better solution to delivering your vehicles. Even allowing customers to choose pickup fro the factory would be infinitely better than 3-4 months of shipping delays. I love your Brand..,but your delivery process is garbage. Blame the trains, blame the worker shortage…the end result is your process is garbage. You desperately need to think out of the box…give your customers an alternative. Can’t think of anything…I’ll help.
Instead of a $1000 dollar delivery fee to a dealership…allow your customer to complete their dealership paperwork, provide an airline ticket for your customer($300) and a DC Charge credit($300) to your customer to drive their own car home from the factory. You still keep $400….if the customer elects for train shipping…that’s on them. And everyone is happy. Holding a new car hostage for months in a train depot is ridiculous. Enough excuses..,yes supply chain is broken..,yes the workers aren’t coming back to work. I get it. So change the plan…work the problem. Find a frigging solution…I just gave you one of several. Fix the problem before Chevy eats your lunch!
Edit: added Ford timeline
Literally four hours later, I receive a text from my dealership asking for a review of my recent maintenance appointment. I text my salesman…”Does this mean it arrived?” Yep…it was in Pre-delivery inspection.
Ford literally has no idea where or when your vehicle will arrive. Nothing they say or estimate is anywhere close to reality. Our initial delivery date was early September. Car finally arrive today, Nov 14. ?
I’m happy it arrived and pickup is scheduled for tomorrow…but @FordMotorCompany, you need to figure out a better solution to delivering your vehicles. Even allowing customers to choose pickup fro the factory would be infinitely better than 3-4 months of shipping delays. I love your Brand..,but your delivery process is garbage. Blame the trains, blame the worker shortage…the end result is your process is garbage. You desperately need to think out of the box…give your customers an alternative. Can’t think of anything…I’ll help.
Instead of a $1000 dollar delivery fee to a dealership…allow your customer to complete their dealership paperwork, provide an airline ticket for your customer($300) and a DC Charge credit($300) to your customer to drive their own car home from the factory. You still keep $400….if the customer elects for train shipping…that’s on them. And everyone is happy. Holding a new car hostage for months in a train depot is ridiculous. Enough excuses..,yes supply chain is broken..,yes the workers aren’t coming back to work. I get it. So change the plan…work the problem. Find a frigging solution…I just gave you one of several. Fix the problem before Chevy eats your lunch!
Edit: added Ford timeline
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