Lease Assumption Nightmare! Never again!

[ChehRob]

Every region needs a specially trained dealership team to handle the hard cases. It could also have loaner MMEs for cases like this.

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[IgorKl]

played phone tag again today with four different people. ended up with "connected services" who had me pull the car out of the garage and do a "key reset". Changed nothing. He then said he was transferring me to a special area that handles this and of course after 12 minutes on hold i was disconnected. He didn't give me the number i was transferred too so I can't even try to call back.
To say I am frustrated is an understatement at this point. There is NO reason why this should be so difficult!

i can't believe that with such support Ford is looking to compete with Tesla and Chinese brands. very disappointed.