New Fordpass Beta is blank for me

[emichnov]

I got the new Beta app today, and it doesn't seem to work. No data appear in the fields. Any suggestions?

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[jgcom]

touch the "person" icon up top and see if you are logged in? Pull down the screen until refresh begins? (I'm just just guessing; I don't have the beta yet.)

 

[Robob]

Try logging out and back in if you can get to that screen. If not you would have to remove/reinstall the app but make sure you have the fob in case you lose paak access. I don’t always but I remember after one reinstall I had to re-Pair the phone as a key too.

 

[thecodingart]

I got the new Beta app today, and it doesn't seem to work. No data appear in the fields. Any suggestions?

Try going to your garage and back to your vehicle. It may also be worth physically turning on the vehicle.

The state you’re in is basically the app can’t open up (or hasn’t successfully opened) communications with the vehicle.

This could be an app bug (unlikely) but is easy to recover from by going from the garage back to the vehicle.

Check you have good internet, no VPN, and everything there is good and/or appropriately disabled that might block web traffic inadvertently. Also check your vehicle permissions.

A reinstall of the app won’t do anything for this issue that can’t be resolved without a reinstall just as an FYI.

Note: I’m mostly speaking for the iOS app while the Android app is a bit different (hehe) same ideals should apply.

 

[emichnov]

Thanks, all. What fixed this for me is rebooting my phone. I did that before trying the rest of the suggestions, so I don't know if they would have worked.

In the past month or 2, rebooting my phone has fixed my Fordpass issues. (https://www.macheforum.com/site/threads/vehicle-location-disappeared.33987/post-759552) Glad it worked here, too.

I have an Android, fyi.

 

[2FlyMache]

Mine did the same thing this morning, had me log in but came up with blanks. I switched back to the original and then back to beta and that seemed to work

 

[Jtbuster]

I got the new Beta app today, and it doesn't seem to work. No data appear in the fields. Any suggestions?

Ford will remove your Beta status if you talk about it.

A Note About Confidentiality on the FordPass Beta​

Dear Ford Early Access Member, Thank you so much for your active participation in the FordPass beta testing program. We truly appreciate your dedication and enthusiasm for helping us improve the app. As you are aware, a version of the beta app is now accessible to the general public, but as an Early Access member, you have the privilege of being the first to experience the new updates in TestFlight/Google Beta. During your participation in the beta testing phase, we kindly request that you maintain strict confidentiality regarding any new features or enhancements that are exclusive to your TestFlight/Google Beta version of FordPass. This means refraining from sharing any screenshots or discussing these unique features with the general public, as they will not have access to them. Moving forward, please check the release notes in TestFlight/Google Beta to see which new features are exclusive to the Early Access community. Specifically, the Remote Lock/Unlock Status feature is a prime example of an exclusive feature for the Early Access community, and its existence should not be disclosed outside of this group. We trust that you understand the importance of maintaining the confidentiality of these features. While you are welcome to share your overall impressions of the newly designed app and your involvement in the beta testing through Early Access, please ensure that you do not reveal any details of the exclusive features. If you have any questions or concerns on what can be shared, please do not hesitate to reach out to us via email at [email protected]. Please be aware that any violation of these confidentiality expectations may result in the termination of your participation in the Early Access Program, in accordance with our Early Access Terms and Conditions. Thank you for your cooperation and continued support in making FordPass the best it can be. Best regards, Ford Early Access Team We love having you as a part of the Ford Early Access Program, you truly are making a difference. However, if you no longer wish to participate, you can leave the program by visiting earlyaccess.ford.com/account

Privacy Policy | CA Privacy Rights| Do Not Sell My Personal Information Ford Motor Company Customer Relationship Center P‌.O‌. Bo‌x 62‌48 Dear‌born‌, M‌I 481‌26​

 

[generaltso]

Ford will remove your Beta status if you talk about it.

​

​ A Note About Confidentiality on the FordPass Beta​

​ ​ Dear Ford Early Access Member, Thank you so much for your active participation in the FordPass beta testing program. We truly appreciate your dedication and enthusiasm for helping us improve the app. As you are aware, a version of the beta app is now accessible to the general public, but as an Early Access member, you have the privilege of being the first to experience the new updates in TestFlight/Google Beta. During your participation in the beta testing phase, we kindly request that you maintain strict confidentiality regarding any new features or enhancements that are exclusive to your TestFlight/Google Beta version of FordPass. This means refraining from sharing any screenshots or discussing these unique features with the general public, as they will not have access to them. Moving forward, please check the release notes in TestFlight/Google Beta to see which new features are exclusive to the Early Access community. Specifically, the Remote Lock/Unlock Status feature is a prime example of an exclusive feature for the Early Access community, and its existence should not be disclosed outside of this group. We trust that you understand the importance of maintaining the confidentiality of these features. While you are welcome to share your overall impressions of the newly designed app and your involvement in the beta testing through Early Access, please ensure that you do not reveal any details of the exclusive features. If you have any questions or concerns on what can be shared, please do not hesitate to reach out to us via email at [email protected]. Please be aware that any violation of these confidentiality expectations may result in the termination of your participation in the Early Access Program, in accordance with our Early Access Terms and Conditions. Thank you for your cooperation and continued support in making FordPass the best it can be. Best regards, Ford Early Access Team We love having you as a part of the Ford Early Access Program, you truly are making a difference. However, if you no longer wish to participate, you can leave the program by visiting earlyaccess.ford.com/account

​

​ ​ Privacy Policy | CA Privacy Rights| Do Not Sell My Personal Information Ford Motor Company Customer Relationship Center P‌.O‌. Bo‌x 62‌48 Dear‌born‌, M‌I 481‌26​

This is now in public beta, so you can’t assume the OP is in EA. That being said, should you be posting communications you received from EA?

 

[emichnov]

Ford will remove your Beta status if you talk about it.

I am not in the Early Access program and never have been.

 

[Space_Pony]

How do you get the public beta?

 

[emichnov]

I have an android and a new version of Fordpass popped up ready to install. I installed it. Nothing else.

 

[Gimme_my_MME]

How do you get the public beta?

It is random who will get the ability

 

[BernardSaint]

I have the same problem.

At the bottom are "Vehicle", "Energy", "Service". Select one of these, then back to "Vehicle" and now the grey controls should be filled in.

I SUSPECT: When you start the app the screen wants to display quickly so the app feels 'snappy'. But it cannot show controls until after the app and the car communicate. This handshake takes a few seconds in real time. Once this happens the control widgets get filled in. You have to click away to a different section, then come back to get the screen/controls to refresh.

How far away you are from the car, on WiFi vs Bluetooth, etc., probably all have an effect.

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