Elmst-e
Well-Known Member
- Joined
- Jan 9, 2023
- Threads
- 21
- Messages
- 106
- Reaction score
- 233
- Location
- Kcarea
- Vehicles
- Mach-e premium
- Thread starter
- #1
We needed to go to southern Virginia for a family gathering. We left Lawrence, Ks. on April 2nd for what turned out to be a 2500 mile drive in our "22 premium AWD ER. We drove back to Virginia and along the way needed to dodge tornados, drive through torrential rain, incredible cross winds and the mess on I-40 at the TN.-N.C. border left over from Hurricane Helene. The Mach-e did a great job of getting us there and back until......
Our last charging stop was in Boonville, Missouri, 2 hours from home. As soon as we got off I-70, we knew we had a BIG problem with the car. No error codes, but incredible noise and vibration from the front end. We pulled into the charging stop, inspected the car and could see no obvious problem, but we knew we were not driving any more that day. I used the FordPass app and notified roadside assistance. We had a flatbed truck show up 25min. later, remarkable service!! We loaded the car on the flatbed and it went to Sedalia, Missouri.
In the fall '24 there was a leak from the front drive motor into the drive module and the front motor was replaced under warranty. The Ford dealer in Sedalia inspected the front end and said the mounting bolts for the motor had sheared off and the motor was hanging from the 2 axle assemblies and that was all keeping it attached to the car. They were stumped until I told them of the motor replacement. 3 things could have happened, the bolts were over-torqued and broke, the bolts were not tightned and just came loose or cheap bolts were used and just snapped. We"ll probably never know, although I will talk to my dealer that did the replacement at some point this week. We rented a car and finally made it home the next day.
The thing I got out of all of this was this. WE got the Mach-e to a "smallish" Ford dealer in a small city in central Missouri and they had an EV tech and the car had a new front motor and complete front left drive axle assembly, was reprogrammed and all updated in ONE WEEK!!. This was all done under warranty, no cost to us. I think that says a lot about the main-streaming of EV's and the Mach-e that this happened at this location and this fast.
A special thanks to Rick Ball Ford, Sedalia, Missouri. They were very professional and went above and beyond to get us what we needed to get home. The car is as good as new, but as you can imagine, it was a very stressful end to a long trip.
One other comment on the trip. We did 21 DCFC stops. They were 6 Tesla S.C. 7 Electrify America, and 7EVGo-PIlot/Flying J stops and 2 Tesla destination charges. By far the best charges were at the EVGo chargers at Pilot/Flying J. Their Charge+ feature meant we just pulled in plugged in and the charge started in about 20 sec. and the car charged at its full potential every time, and you are just off the highway with everything you need. These stops are exactly what EV'S need to become broadly accepted.
This was quite the adventure, but we're home and getting ready for the next road trip and still just love the car.
Our last charging stop was in Boonville, Missouri, 2 hours from home. As soon as we got off I-70, we knew we had a BIG problem with the car. No error codes, but incredible noise and vibration from the front end. We pulled into the charging stop, inspected the car and could see no obvious problem, but we knew we were not driving any more that day. I used the FordPass app and notified roadside assistance. We had a flatbed truck show up 25min. later, remarkable service!! We loaded the car on the flatbed and it went to Sedalia, Missouri.
In the fall '24 there was a leak from the front drive motor into the drive module and the front motor was replaced under warranty. The Ford dealer in Sedalia inspected the front end and said the mounting bolts for the motor had sheared off and the motor was hanging from the 2 axle assemblies and that was all keeping it attached to the car. They were stumped until I told them of the motor replacement. 3 things could have happened, the bolts were over-torqued and broke, the bolts were not tightned and just came loose or cheap bolts were used and just snapped. We"ll probably never know, although I will talk to my dealer that did the replacement at some point this week. We rented a car and finally made it home the next day.
The thing I got out of all of this was this. WE got the Mach-e to a "smallish" Ford dealer in a small city in central Missouri and they had an EV tech and the car had a new front motor and complete front left drive axle assembly, was reprogrammed and all updated in ONE WEEK!!. This was all done under warranty, no cost to us. I think that says a lot about the main-streaming of EV's and the Mach-e that this happened at this location and this fast.
A special thanks to Rick Ball Ford, Sedalia, Missouri. They were very professional and went above and beyond to get us what we needed to get home. The car is as good as new, but as you can imagine, it was a very stressful end to a long trip.
One other comment on the trip. We did 21 DCFC stops. They were 6 Tesla S.C. 7 Electrify America, and 7EVGo-PIlot/Flying J stops and 2 Tesla destination charges. By far the best charges were at the EVGo chargers at Pilot/Flying J. Their Charge+ feature meant we just pulled in plugged in and the charge started in about 20 sec. and the car charged at its full potential every time, and you are just off the highway with everything you need. These stops are exactly what EV'S need to become broadly accepted.
This was quite the adventure, but we're home and getting ready for the next road trip and still just love the car.
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