Ford Power Promise Delays (as of 10/6/25)

[bradlee313]

I leased a new Mach E GT a few weeks back. At the time, the dealer had no chargers to provide, and indicated Ford would send me a code to order one directly. We filled out the proper form for this, and I went on my way.
A few days later, I was notified by Qmerit with info to begin the installation (sending pics/info, matching with a local electrician). I was extremely pleased with the speed that things seemed to be moving. I called Ford Customer Service at (800) 392-3673 to inquire about the order code, and was told they have everything in their system and I should receive an email by Friday (10/3). That day came and went.
Today (10/6), the local electrician stopped by for a site visit to confirm the details and work up the estimate. Again, very pleased with the speed from Qmerit and their contractor. I called Ford CS for an update, and they gave the same response. I should see something this week. Keep an eye on my emails. I pressed a bit more in hopes of avoiding back-and-forths for the next few weeks, and was given contact info for One Magnify directly (the department within Ford that handles Ford Power Promise for dealers - (800) 292-7842).
Reached out to One Magnify today and was told they are having issues with their system generating codes for all customers since the the last week of September. They have no timeline of when this will happen, but it affects all customers due a home charger in the last few weeks.
If you recently acquired (or plan to shortly) a new EV from Ford, regardless of what a dealer may tell you, expect a delay of an unknown timeframe in receiving your charger.

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[Mach-Lee]

Brian @Ford Motor Company may want to look into this.

Another possibility may be the dealer did not enter the incentive or do the paperwork correctly, which would hold up the email to order the charger.

 

[bradlee313]

Brian @Ford Motor Company may want to look into this.

Another possibility may be the dealer did not enter the incentive or do the paperwork correctly, which would hold up the email to order the charger.

Nah. Everything is correct, and confirmed with Ford CS and One Magnify. Delay is squarely on their end and the system they've designed to generate codes. Everyone will be waiting.

 

[Ford Motor Company]

Brian @Ford Motor Company may want to look into this.

Another possibility may be the dealer did not enter the incentive or do the paperwork correctly, which would hold up the email to order the charger.

Flagging with the Ford Power Promise team (in case they aren't aware) and hoping we can get this sorted quickly.

 

[bradlee313]

Flagging with the Ford Power Promise team (in case they aren't aware) and hoping we can get this sorted quickly.

Appreciate it!

 

[bradlee313]

Flagging with the Ford Power Promise team (in case they aren't aware) and hoping we can get this sorted quickly.

Well, not sure if it was the calls I've made or anything you did on your end.... But I just received the email with my code to order a charger! Thank you!

For anyone interested, this is the charger they are giving out (or at least what was provided in my particular case):
Emporia Classic EV Charger 48A J1772 Hardwired
https://shop.qmerit.com/products/emporia-48a-charger-j1772?variant=50276257136961

 

[Ford Motor Company]

Well, not sure if it was the calls I've made or anything you did on your end.... But I just received the email with my code to order a charger! Thank you!

For anyone interested, this is the charger they are giving out (or at least what was provided in my particular case):
Emporia Classic EV Charger 48A J1772 Hardwired
https://shop.qmerit.com/products/emporia-48a-charger-j1772?variant=50276257136961

Great to hear. I can't take full credit for this because I don't know exactly where the team was at with a solve, BUT I did fire off a note and asked the right questions

 

[Kabloom123]

Brian @Ford Motor Company may want to look into this.

Another possibility may be the dealer did not enter the incentive or do the paperwork correctly, which would hold up the email to order the charger.

Even though we leased our Mach E in mid-August, we were never offered the requisite form but were told the dealership would submit it. Now, early October, even after being assured that the form had been submitted by the dealer, I learned from Ford Customer Service that in fact no form had been submitted. My confirmed today that they didn't submit the form and I've now sent them the completed form. TBD how fast it moves now. So make sure that your dealer holds up their end of the bargain!

 

[JavaBob]

I signed the lease agreement for my GT on 26 Aug and picked it up on the 28th. I had only verbal confirmation concerning getting a charger at the time. I was called back to the dealer in mid Sept to sign the form for QMerit - that was on a Thurs. The following Monday I had an email with the code to get the charger and to take pix for the electrician. I ordered the charger and got it in about a week; the same Emporia unit. I'm probably going to install it myself as all I have to do is mount it and move the electrical cable from an existing socket and connect to the charger. I was also very pleased with the response time from QMerit. The charger requires hardwiring.

 

[bradlee313]

Just wanted to give an update as my charger was installed today! The installer worked with me to set it up exactly how I wanted, including conduit to a junction box large enough to accommodate pulling a separate 120V circuit through at a later time. Very happy with how it turned out.

 

[JavaBob]

Just wanted to give an update as my charger was installed today! The installer worked with me to set it up exactly how I wanted, including conduit to a junction box large enough to accommodate pulling a separate 120V circuit through at a later time. Very happy with how it turned out.

Looks like they did a nice job!

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