Failed to Connect at a Charge Point EV Station

[HuntingPudel]

In my case I had to use the app in order to make the charger work, since the NFC on the charger was not working.

In order to make the app work, you open the app. On the map you will see yourself circled and one or more stations pinpointed in your circle. Tap on the pinpoint and it will open a little pane at the bottom of your screen. The name of thee charge station you have selected will be in that pane. If that name doesn't match the one on the screen of the one you're parked at, tap on the pinpointo n the map again and it'll cycle through the station names at your location. Once the name of the charging station on your phone matches the one on the screen of the station you are parked at, swipe the lower pane up or tap on it. You can then tap on the "Start Charge" button.

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[Illinibird]

In my case I had to use the app in order to make the charger work, since the NFC on the charger was not working.

In order to make the app work, you open the app. On the map you will see yourself circled and one or more stations pinpointed in your circle. Tap on the pinpoint and it will open a little pane at the bottom of your screen. The name of thee charge station you have selected will be in that pane. If that name doesn't match the one on the screen of the one you're parked at, tap on the pinpointo n the map again and it'll cycle through the station names at your location. Once the name of the charging station on your phone matches the one on the screen of the station you are parked at, swipe the lower pane up or tap on it. You can then tap on the "Start Charge" button.

OK, now I think I'm getting somewhere. I have some chargers around where I live on the map. The particular one I was at today and had the trouble with is NOT on the map thus not in the Charge Point Network even though it has their name posted all over it. VERY confusing for me but I know with time I'll get it. So far, the EA chargers have been easier for me to use but noe did the Plug and Charge which would even be nicer. Getting back to the Charge Point unit today, HOW would I charge there since they are not in Charge Point's network? There is another Charge Point in a grocery store close to where I live. This Charge Point is close by and is also on the map so It's in the network. The pane which comes down should have the buttons to get it charging. Thanks everybody.

 

[Illinibird]

I selected a station on the map, and swiped up to get this screen.

Thanks; I see that now when I swipe.

 

[BMT1071]

OK, now I think I'm getting somewhere. I have some chargers around where I live on the map. The particular one I was at today and had the trouble with is NOT on the map thus not in the Charge Point Network even though it has their name posted all over it. VERY confusing for me but I know with time I'll get it. So far, the EA chargers have been easier for me to use but noe did the Plug and Charge which would even be nicer. Getting back to the Charge Point unit today, HOW would I charge there since they are not in Charge Point's network? There is another Charge Point in a grocery store close to where I live. This Charge Point is close by and is also on the map so It's in the network. The pane which comes down should have the buttons to get it charging. Thanks everybody.

Might be worthwhile to contact the village to see if they have any answers.

 

[Illinibird]

Might be worthwhile to contact the village to see if they have any answers.

Good point! The guy with the Tesla knows something I don't because he was getting the juice this morning. The operator from Charge Point mentioned that maybe all the free electricity had been used up today. Does this sound logical? Is there a limit of what is given away each day?

 

[generaltso]

Good point! The guy with the Tesla knows something I don't because he was getting the juice this morning. The operator from Charge Point mentioned that maybe all the free electricity had been used up today. Does this sound logical? Is there a limit of what is given away each day?

Unlike other networks (like Electrify America), ChargePoint doesn’t own their chargers, the property owner does. The village should be able to tell you what the deal is with it.

 

[Illinibird]

Unlike other networks (like Electrify America), ChargePoint doesn’t own their chargers, the property owner does. The village should be able to tell you what the deal is with it.

You're right and I am going to ask about it.

 

[HuntingPudel]

And to piggyback off of @generaltso thi is also the reason why the pricing for Chargepoint is not consistent. It's because the station operators set their own pricing and hours.

 

[generaltso]

And to piggyback off of @generaltso thi is also the reason why the pricing for Chargepoint is not consistent. It's because the station operators set their own pricing and hours.

And to add even more, the station owners are responsible to get them fixed if they break, which is why it can often take a while for them to be repaired. The owner can also determine who is allowed to use the charging station. Not all ChargePoint stations are open to the public.

 

[BMT1071]

And to add even more, the station owners are responsible to get them fixed if they break, which is why it can often take a while for them to be repaired. The owner can also determine who is allowed to use the charging station. Not all ChargePoint stations are open to the public.

I'm assuming those don't appear on the map, right? There is no filter for public/private.

 

[generaltso]

I'm assuming those don't appear on the map, right? There is no filter for public/private.

I don‘t think they appear on ChargePoint’s map, but I’ve seen them on PlugShare. PlugShare does have a filter for Restricted Stations, but since it’s crowd sourced, the data isn‘t always accurate.

 

[Illinibird]

OK. I e-mailed the Village and asked them how to access it.

 

[Illinibird]

So I e-mailed the Village and didn't expect to get an answer right away but at 8:45 am this morning I got an answer and he contacted the company and got the charger on the map and registered in their network. I went over there and tried it again there was an illustration of how to do it. I followed the directions and used my Charge Point in my Apple wallet. It worked and the unit was ready to charge. I was at 98% so I didn't care to sit there to get to 100%. It was funny because I was surronded by two enormous gas guzzleing trucks.

I got out of there as fast as I could once I saw the unit charging. As you can see, I didn't park very well as I was too close to the silver truck. The red truck was a Village of Frankfort truck so he'd be cool but I don't know who owned the silver one.

 

[BMT1071]

So I e-mailed the Village and didn't expect to get an answer right away but at 8:45 am this morning I got an answer and he contacted the company and got the charger on the map and registered in their network. I went over there and tried it again there was an illustration of how to do it. I followed the directions and used my Charge Point in my Apple wallet. It worked and the unit was ready to charge. I was at 98% so I didn't care to sit there to get to 100%. It was funny because I was surronded by two enormous gas guzzleing trucks.

I got out of there as fast as I could once I saw the unit charging. As you can see, I didn't park very well as I was too close to the silver truck. The red truck was a Village of Frankfort truck so he'd be cool but I don't know who owned the silver one.

Is that on Oak Street? I see a charger on the map there today that I don't remember seeing on Saturday.

 

[Illinibird]

Is that on Oak Street? I see a charger on the map there today that I don't remember seeing on Saturday.

It’s actually in the parking lot off Kansas Street. It’s the same parking lot they have Thursday night auto shows (if they stil have them). The charger is about 10 feet from the Plank Trail and about 30’ from the stage. Yes, they added the charger when I contacted the Village of Frankfort and e-mailed them that Charge Pointe said they weren’t in the Network and not on the map. The person who helped me must have joined the network because now it’s on te map.h

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