23 Days to Repair Charge Fault Problem

[kgoodman13]

Starting October 24th, attempts to charge my Mach-E resulted in multiple "Charge Fault" error messages. Charging rings also turned red each time. I was unable to charge the vehicle at all. I dropped my 2021 Mustang Mach-E Select off at my local Orange County, California Ford dealer on October 26th. It took ten days for the dealer to find out what the problem was. They were waiting on the Ford technical hotline to diagnose the problem. Technicians at the local dealership appeared to have little expertise with battery issues. They reprogrammed the OBCC, SOBDM, BECM, SOBDMC, PCM and ABS Modules. That did not solve the problem. Upon instruction from the hotline, they performed Pinpoint Test D. The test results indicated a faulty SOBDM (Secondary Onboard Module). 13 days after I dropped off my vehicle, they ordered the replacement SOBDM module. They informed me it would take a week to get the part. It took three days after they received the part to install and test the Secondary Onboard Module. They also cleared the DTC's (Data Trouble Codes). They retested and verified that my Mustang Mach-E was repaired. I was able to pick up my Mustang Mach-E on November 18th, 23 days after I dropped it off.

Lessons learned: From other posts on the Forum, I understand that Mach-E's manufactured early in 2021 can have this particular problem. My Mach-E was built in March of 2021 and I took delivery on May 19th. Also, the Hertz desk at the dealership offered me either a Ford Fiesta, Ford Mustang, or a Nissan Rogue as a rental. At the time, I was happy they were providing a rental to me at no cost. In retrospect, I feel they should be able to provide an electric vehicle comparable to the Mach-E. I ended up spending over $200 for gas for the rental and endured the embarrassment of driving a Nissan Rogue! I have solar panels and an EV charger at home and can essentially charge for free. Although, I have a functioning EV today, the whole experience did not inspire confidence in Ford or it's dealer. Here in California, a vehicle in the shop for over 30 days without being fixed triggers California lemon laws. I guess my Mach-E came within a week of being a lemon.

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[BMT1071]

Starting October 24th, attempts to charge my Mach-E resulted in multiple "Charge Fault" error messages. Charging rings also turned red each time. I was unable to charge the vehicle at all. I dropped my 2021 Mustang Mach-E Select off at my local Orange County, California Ford dealer on October 26th. It took ten days for the dealer to find out what the problem was. They were waiting on the Ford technical hotline to diagnose the problem. Technicians at the local dealership appeared to have little expertise with battery issues. They reprogrammed the OBCC, SOBDM, BECM, SOBDMC, PCM and ABS Modules. That did not solve the problem. Upon instruction from the hotline, they performed Pinpoint Test D. The test results indicated a faulty SOBDM (Secondary Onboard Module). 13 days after I dropped off my vehicle, they ordered the replacement SOBDM module. They informed me it would take a week to get the part. It took three days after they received the part to install and test the Secondary Onboard Module. They also cleared the DTC's (Data Trouble Codes). They retested and verified that my Mustang Mach-E was repaired. I was able to pick up my Mustang Mach-E on November 18th, 23 days after I dropped it off.

Lessons learned: From other posts on the Forum, I understand that Mach-E's manufactured early in 2021 can have this particular problem. My Mach-E was built in March of 2021 and I took delivery on May 19th. Also, the Hertz desk at the dealership offered me either a Ford Fiesta, Ford Mustang, or a Nissan Rogue as a rental. At the time, I was happy they were providing a rental to me at no cost. In retrospect, I feel they should be able to provide an electric vehicle comparable to the Mach-E. I ended up spending over $200 for gas for the rental and endured the embarrassment of driving a Nissan Rogue! I have solar panels and an EV charger at home and can essentially charge for free. Although, I have a functioning EV today, the whole experience did not inspire confidence in Ford or it's dealer. Here in California, a vehicle in the shop for over 30 days without being fixed triggers California lemon laws. I guess my Mach-E came within a week of being a lemon.

There is no 'trigger' of the lemon law. After 30 days you are able to apply for lemon law protection. In my view it would be unwarranted and pointless in this situation, but whatever makes you feel better.

 

[gschultz]

The original post is helpful to see that there are others experiencing similar issues. Mode will change level 1 &2 (literally all day long) but not DC-I kept getting faults immediately after starting.
Thanks,
G

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