FordPass account suspended

[LeanneL]

Anyone else have your account suspended for "violation of terms or suspicious activity" and have never used a third party app or entered your Ford credentials or VIN into a app or site other than Ford?

They suspended mine on Tuesday, tried to unblock it on Wednesday and are still seeing "unusual activity". They now think its the VPN that I have used 2x in the past 2-3 months to access my work email. I never have the fordpass app open in the background and close it after every use, so I have a hard time believing its this.

They have put in another request to have it unblocked in 24 hours but we will see as it was supposed to be unbloced today at 10am PST.

I leave for a 2 week trip in the car that I will DCFSing the entire time and require the use of FordPass.

Thoughts or suggestions?

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[HuntingPudel]

I would change the password for Ford Connected Services just in case. If it's not your VPN (I doubt it is) and you haven't subscribed to anything, there's a third party of some sort pinging your account. ??

 

[LeanneL]

I would , but I cannot even login to my account at this time. Completly locked out. I really wish I knew what app it was as I have never used a 3rd part app with my login details or entered my VIN in an app.

Beyond frustrating.

 

[HuntingPudel]

I would , but I cannot even login to my account at this time. Completly locked out. I really wish I knew what app it was as I have never used a 3rd part app with my login details or entered my VIN in an app.

Beyond frustrating.

Changing your password might need to wait until they get your account unlocked, but I'd want to get that password changed as soon as your account gets unlocked. Maybe Ford's support people can chain a forced password reset onto your account as son as they unlock it? ??

 

[LeanneL]

According to them, it will be unloced at aprox 1015 PST tomorrow, I will be loggin in to trial it at exactly then to change the password! Super pissed this happened at all and that they have really been no help other than accuing me of using 3rd part APIs. Then saying, hmmm maybe its a VPN. I really don't think they know what it is, but confirmed the requests stopped about 3 days ago. Which again, makes no sense to me.

 

[VindictivePantz]

I've been using a VPN most of the week, and not had any issues as of yet. We'll see.

Different sites/apps like or don't like some VPNs, and maybe Ford is one of them. I'd make sure you're not VPN'ing through another country or some really odd location [for you] in case they run some sort of conditional access checks against expected login patterns.

A password change as noted above is probably your best route once you can get into it.

It'd be great if Ford could share access attempts somehow (Microsoft, Google, and others provide that information.) I see attempted access all of the time, but they're all failed logins, which is expected in this day and age. If you reuse the same password on any service, check those as well for odd activity.

Ford may also just have your account flagged as a false positive for whatever they're looking for.?‍

 

[RickMachE]

I was thinking you could just setup another account, and then add the vehicle, but if you want to use the Ford credit card for charging, you can't get at it without approving this in the primary account.

 

[LeanneL]

I was thinking you could just setup another account, and then add the vehicle, but if you want to use the Ford credit card for charging, you can't get at it without approving this in the primary account.

So, I tried adding a new user account, but still cannot access the vehicle in Ford Pass it the access request was sent to my other account to approve.

 

[RickMachE]

Right. You would have to do a Master Reset in car.

 

[LeanneL]

Right. You would have to do a Master Reset in car.

Now, why did I not think of that! If they do not reactivate it tomorrow morning, I may just have to do that!

 

[Kamuelaflyer]

Are you using any shortcuts or app like features in your phone? A couple are mentioned in various threads here further android and iPhones? Those can also trigger a ban by Ford. As well as the usual utility company sponsored apps that many otters have run afoul of.

 

[LeanneL]

Are you using any shortcuts or app like features in your phone? A couple are mentioned in various threads here further android and iPhones? Those can also trigger a ban by Ford. As well as the usual utility company sponsored apps that many otters have run afoul of.

Nope. Nothing at all. The only apps use for any car access are Ford Pass and charing apps that do not access the car at all. We ran through the complete list today with the Ford rep. I have never entered my VIN or FordPass credentials into an app or webiste other than Ford Pass.

 

[Kamuelaflyer]

Nope. Nothing at all. The only apps use for any car access are Ford Pass and charing apps that do not access the car at all. We ran through the complete list today with the Ford rep. I have never entered my VIN or FordPass credentials into an app or webiste other than Ford Pass.

I figured but wanted to make sure. This is an odd one.

 

[VindictivePantz]

ABRP is another to look at. About year ago, they had the ability to perform some third-party connections, so if you're using ABRP, maybe check that as well?

 

[LeanneL]

ABRP is another to look at. About year ago, they had the ability to perform some third-party connections, so if you're using ABRP, maybe check that as well?

Nope, just checked after seeing this message and not connected live.

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