For some reason, location is my car is not working on fordpass app

[Roomba]

Hi! So the location services has never worked for me. I've tried many things but I still haven't gotten it to work on the new version of fordpass (the UI overhaul). It was working before the UI overhaul update

Here's what I tried:

• Uninstall and reinstall fordpass
• Uninstall and reinstall google maps
• Toggled location services "Allow all the time"
• Repaired my phone to my car
• I might have done other things but I can't remember off the top of my head.

Had this ever happened with anyone else? Please help

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[bbhaag]

Don't have an issue with mine. The only difference I see is your Pause app activity if unused slider is to the right.

Here is what mine looks like.

 

[AliRafiee]

Did I see a post just like this a couple of days ago?

 

[PKrasAshland]

Hi! So the location services has never worked for me. I've tried many things but I still haven't gotten it to work on the new version of fordpass (the UI overhaul). It was working before the UI overhaul update

Here's what I tried:

• Uninstall and reinstall fordpass
• Uninstall and reinstall google maps
• Toggled location services "Allow all the time"
• Repaired my phone to my car
• I might have done other things but I can't remember off the top of my head.

Had this ever happened with anyone else? Please help

When my location stopped working, it seemed to be a problem with the car modem. It was the beginning of several problems that ultimately led to getting locked out of the car and needing a new 12 volt battery. (Everything works now. )

 

[George]

Don't have an issue with mine. The only difference I see is your Pause app activity if unused slider is to the right.

Here is what mine looks like.

I don’t even know how to get to those screens you both posted. Would someone please share how to get to those screens?
Thanks.

 

[bbhaag]

Hi @George

I'm an Android user so I hope this applies to you. I also use a Pixel 6 so your phone might be different.

First open your All Apps screen. Mine looks like this. Look for the FordPass icon.

Once you have located the the FordPass icon press and hold it. App info should appear above the icon. Tap on it App Info.

From there you will be able to tap on many options within the FordPass app.

 

[Roomba]

Don't have an issue with mine. The only difference I see is your Pause app activity if unused slider is to the right.

Here is what mine looks like.

I changed it but it still doesn't work.

Did I see a post just like this a couple of days ago?

It was similar but it wasn't the same issue I'm having

When my location stopped working, it seemed to be a problem with the car modem. It was the beginning of several problems that ultimately led to getting locked out of the car and needing a new 12 volt battery. (Everything works now. )

Well hopefully I don't get locked out of my car! Changing the 12V battery is pretty easy, let me see if that does the trick

 

[bbhaag]

I changed it but it still doesn't work.

Did you try clearing your cache and restarting the app?

 

[933233311602]

Changing the 12V battery is pretty easy, let me see if that does the trick

Did this solve the problem?

 

[Roomba]

Did you try clearing your cache and restarting the app?

I did reinstall the app a few more times. On the last try, the drawer opened up automatically that allowed me to select that I agree! Before, there was no drawer that opened up when I selected "Location". So it was an app problem.

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