For some reason, location is my car is not working on fordpass app

Roomba

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Hi! So the location services has never worked for me. I've tried many things but I still haven't gotten it to work on the new version of fordpass (the UI overhaul). It was working before the UI overhaul update

Here's what I tried:
  • Uninstall and reinstall fordpass
  • Uninstall and reinstall google maps
  • Toggled location services "Allow all the time"
  • Repaired my phone to my car
  • I might have done other things but I can't remember off the top of my head.
Had this ever happened with anyone else? Please help :D

Ford Mustang Mach-E For some reason, location is my car  is not working on fordpass app Screenshot_20240928-145014~2
Ford Mustang Mach-E For some reason, location is my car  is not working on fordpass app Screenshot_20240928-145353
Ford Mustang Mach-E For some reason, location is my car  is not working on fordpass app Screenshot_20240928-144959~2
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bbhaag

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Don't have an issue with mine. The only difference I see is your Pause app activity if unused slider is to the right.

Here is what mine looks like.
Ford Mustang Mach-E For some reason, location is my car  is not working on fordpass app Screenshot_20240928-221214
 

AliRafiee

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Did I see a post just like this a couple of days ago?
 

PKrasAshland

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Hi! So the location services has never worked for me. I've tried many things but I still haven't gotten it to work on the new version of fordpass (the UI overhaul). It was working before the UI overhaul update

Here's what I tried:
  • Uninstall and reinstall fordpass
  • Uninstall and reinstall google maps
  • Toggled location services "Allow all the time"
  • Repaired my phone to my car
  • I might have done other things but I can't remember off the top of my head.
Had this ever happened with anyone else? Please help :D

Screenshot_20240928-145014~2.jpg
Screenshot_20240928-145353.jpg
Screenshot_20240928-144959~2.jpg
When my location stopped working, it seemed to be a problem with the car modem. It was the beginning of several problems that ultimately led to getting locked out of the car and needing a new 12 volt battery. (Everything works now. )
 

George

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Don't have an issue with mine. The only difference I see is your Pause app activity if unused slider is to the right.

Here is what mine looks like.
Screenshot_20240928-221214.jpg
I don’t even know how to get to those screens you both posted. Would someone please share how to get to those screens?
Thanks.
 


bbhaag

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Hi @George

I'm an Android user so I hope this applies to you. I also use a Pixel 6 so your phone might be different.

First open your All Apps screen. Mine looks like this. Look for the FordPass icon.
Ford Mustang Mach-E For some reason, location is my car  is not working on fordpass app Screenshot_20240929-134142


Once you have located the the FordPass icon press and hold it. App info should appear above the icon. Tap on it App Info.
Ford Mustang Mach-E For some reason, location is my car  is not working on fordpass app Screenshot_20240929-134435


From there you will be able to tap on many options within the FordPass app.
Ford Mustang Mach-E For some reason, location is my car  is not working on fordpass app Screenshot_20240929-134823
 
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Roomba

Roomba

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Don't have an issue with mine. The only difference I see is your Pause app activity if unused slider is to the right.

Here is what mine looks like.
Screenshot_20240928-221214.jpg
I changed it but it still doesn't work. :(

Did I see a post just like this a couple of days ago?
It was similar but it wasn't the same issue I'm having :(

When my location stopped working, it seemed to be a problem with the car modem. It was the beginning of several problems that ultimately led to getting locked out of the car and needing a new 12 volt battery. (Everything works now. )
Well hopefully I don't get locked out of my car! Changing the 12V battery is pretty easy, let me see if that does the trick
 
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Roomba

Roomba

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Did you try clearing your cache and restarting the app?
I did reinstall the app a few more times. On the last try, the drawer opened up automatically that allowed me to select that I agree! Before, there was no drawer that opened up when I selected "Location". So it was an app problem.
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