My partner took the Mustang in for the HVBJB recall work. A few hours later they tell her it's done... Huh?

[DYohn]

My dealer is Robert Horne Ford in Apache Junction. Never an issue dealing with the Mach E, and the folks there are knowledgable and straight-shooters.

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[SpaceEVDriver]

This is the part I don't get.

There is a detailed process. If you don't do what's in the recall, you didn't do the recall. How/why can the service writer or tech just be like "No thanks, fam." and that's it?

Aren't they required to do it?

I don't think they're required to do all recall work. I think all recall work has to be done by an authorized Ford service center, but my understanding is that the reverse isn't necessarily true.

 

[jeffdawgfan]

We've put off having the recall work done for several reasons I'm not going into right now.

My partner dropped off at 11:00 AM today. It's 2:15 PM and they just called her to tell her it's done.
That seems unbelievably fast.
The Ford website still indicates the recall is incomplete.

This is why I have severe trust issues with dealerships.

I dropped ours off at 7am one morning and it was ready after lunch the next day. It involves dropping the whole battery tray. I don't see how they could have possibly done it the next day. The Technician in charge of mine had already done more than a dozen before mine so he knew what he was doing.

 

[SpaceEVDriver]

I dropped ours off at 7am one morning and it was ready after lunch the next day. It involves dropping the whole battery tray. I don't see how they could have possibly done it the next day. The Technician in charge of mine had already done more than a dozen before mine so he knew what he was doing.

It must be nice to have techs whose employer wants them to have skills and capabilities.
There's no way they could have finished in 3 hours. I believe what they did was started at step 2 of the recall procedures.

And they ignored the Labor allowances. Probably didn't even wonder why they were able to complete a 6.3 hour job in half an hour.

 

[Jtbuster]

We've put off having the recall work done for several reasons I'm not going into right now.

My partner dropped off at 11:00 AM today. It's 2:15 PM and they just called her to tell her it's done.
That seems unbelievably fast.
The Ford website still indicates the recall is incomplete.

This is why I have severe trust issues with dealerships.

This is better than “soon. “

 

[SpaceEVDriver]

This is better than “soon. “

I don't see how.

They obviously didn't do the part replacement. I'd rather have "soon" than "yeah, sure, we did it."

The service procedure's labor allowance calls for 6.3 hours of labor. Even if they had started the work the moment the car was dropped off, they couldn't have completed it in the time they had the vehicle.

 

[jgcom]

I often wonder what the formal job description is for service reps.

 

[Jtbuster]

I don't see how.

They obviously didn't do the part replacement. I'd rather have "soon" than "yeah, sure, we did it."

The service procedure's labor allowance calls for 6.3 hours of labor. Even if they had started the work the moment the car was dropped off, they couldn't have completed it in the time they had the vehicle.

This was Ford humor “soon.”

 

[machdady]

Pretty sure same happened to me. I had also delayed doing it as it’s my only car and they refused to give me a loaner. So I dropped it off last week since I was away and I magically got it done yesterday. I couldn’t track the car going on and off like I used to from FordPass. So I’m just trusting that it got done as much as needed to update the recall on ford’s site and will turn it in at end of my options. And never get another ford again.

 

[Mauser]

My dealership took several days. They told me they have to de-energize the battery pack completely, and separate it from the rest of the vehicle before making the repair,

 

[SpaceEVDriver]

My dealership took several days. They told me they have to de-energize the battery pack completely, and separate it from the rest of the vehicle before making the repair,

That's my understanding of the procedure. I don't have direct access to the Workshop Manual, but it doesn't make any sense not to require the battery be discharged completely. There's way too much danger and thus liability if it isn't.

 

[Lloydian]

I have had a good experience at Surprise Ford, but they are in the West Valley
844 872-4552

I had just the opposite experience with Surprise Ford (they're who I bought the car from). When I had issues with my low voltage battery, they made me wait nearly a week just for an appointment, and when I went in, they told me it would be 5-7 business days before they could evaluate, and that I needed to leave my car with them the entire time. Sorry, no free loaners while you wait.

I did not leave my car with them. I scheduled an appointment for the next day at Sanderson Ford, and they took the car in at 10, and called me by noon to tell me they were done.

 

[awiginton]

Mine is a 2021 with 96k miles. It doesn’t even show I’m eligible for that recall. They scaled the recall down so not all ev’s called for it. From what I’ve read …

 

[jeffdawgfan]

That's my understanding of the procedure. I don't have direct access to the Workshop Manual, but it doesn't make any sense not to require the battery be discharged completely. There's way too much danger and thus liability if it isn't.

They did not drain or "deenergize" the battery in my Mach E when they did it. It was the same charge status when I picked it up after the service as before.

 

[SpaceEVDriver]

They did not drain or "deenergize" the battery in my Mach E when they did it. It was the same charge status when I picked it up after the service as before.

I think my understanding was wrong.

Further investigation (I can't find the specific document) into what's going on makes me think the "de-energization" procedure is not a complete battery drain; it's a procedure to disconnect the HV battery contacts from the rest of the system.

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