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I had (?have) a case number from when I had the trifecta of woe. When I call her back what exactly should I tell her to motivate my dealer to fix the problem? My lease ends in February but I would not enjoy having this occur again especially if I am away from home. Thanks again

I had the stop safely now, turtle and wrench alerts occur. I brought my premium in (tow) and it was reprogramed and returned to me. We discussed the possibility that it might be the HVJB issue and was told that the error code which had come up, P0B24, was not associated with this issue. Does...

I need advice. I have a 2021 mach e which has had several computer glitches in the past. About a year ago I had 3 separate incidences of the turtle showing up but after turning off the car for 5 minutes it disappeared and behaved normally. Now, about 3 weeks ago I had a wrench show up and...

I will try preconditioning next time. Thanks! I live in Los Angeles so it’s never truly cold but it might have been in the 50’s.

I have a standard range 2021 mach e but only recently had to use a public fast charger. (EA up to 150 charger.) I started at 39% and noted that I was only charging at 50. The charger stated that the car was requesting to charge at 50! As I had nothing else to do I called Ford and asked why...

I had this problem with my 2021 mach e. Had it to one dealer twice with no fix. Tried another dealer and they kept it for a week but corrected the problem. It can be fixed.

I continue to have customer service issues with Ford. I have not heard back from the person who owns my case number since july 9. I took it in for it's second attempt to get the charging to work which my person arranged. No improvement. I was told a Ford engineer was going to look at my car...

Sorry I wasn't specific enough! I get to the charging screen while the car is on then get out and plug in. Once inside I turn the car off. My charger flashes the charging light for several minutes then stops flashing. The screen says it will wait until 8 to charge and charge only to 80%...

I have discovered that if (and only if) I plug my car in when it is on, it will then wait until 8 pm (as I have scheduled it to) to begin charging. It will ignore my direction to charge only to 80% and goes up to 100% instead. The one time it did charge to 80% was when I got home late and...

My problem with my car ignoring the schedule continues. Today I did a master reset then plugged in the charging cable. I set up a schedule with delayed charging and shockingly, the car stopped charging. The schedule page said something about waiting for the allowed charging time. I was briefly...

I checked my car and app and they both list the same address as home ( it’s actually my neighbor’s address but at least they match). I deleted home and charged for a moment and then added it as home again. Still the same address. I went to navigation and clicked home and it told me I had...

The order tracker (which has always worked before I got my car) is not accepting my vin so I don’t know my build date. If this is a known problem with priority for a fix why don’t the people at Ford tell me this when I call for help about it!!

Hmmm. I will have to wait several days to try this as my battery is virtually full. Do you mean just plug it in and have it start charging and add a "second" location? Then see if it is not the same as home? I have deleted "home" before and then added it back through the 'go home' button in...

It really should not be complicated. I have a 2012 Leaf as well. Set it up In its first week and it worked the first time. Another thing that the Leaf had was an 800 number for any tech questions with a knowledgeable person on the other end of the line.

I have only one location as well. Home. Frustrating!

I have looked and looked for an answer to this issue here in the forum but haven't found it. If it has been resolved elsewhere please could someone direct me there. Anyway, I have set up a schedule (first in the car and then in the app as well) for the car to charge when my electric company...

I have genie and successfully reprogrammed both the gate and garage. Hoping this time is the charm!

I have programed my garage/gate opener successfully three times now but the car loses the programing and I end up having to go in the house and get the gate opener to drive the car in! Why is the car forgetting?