$15000 mark up..help!!!

[2nd Ford]

my sister-in-law ordered 2022 mach e grey select basic.,ordered in November and delivered yesterday .Arriving at the dealership to pick the car up or to do the paperwork The dealer was putting on a $15000 mark up top of the MSRP.we need help!!! She wants the car but not the mark up.. My dealer is in another city hopefully I will not run into the same problems.
Any one else have similar storie.

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[Logal727]

my sister-in-law ordered 2022 mach e grey select basic.,ordered in November and delivered yesterday .Arriving at the dealership to pick the car up or to do the paperwork The dealer was putting on a $15000 mark up top of the MSRP.we need help!!! She wants the car but not the mark up.. My dealer is in another city hopefully I will not run into the same problems.
Any one else have similar storie.

That’s really messed up they are doing that to an order.

 

[2nd Ford]

Yes ...15k She said the floor manager will not budge.

 

[mkhuffman]

Do you have a signed purchase agreement with the dealer that specifics the price they agreed to sell it for?

 

[2nd Ford]

She went to pick it up and signed the paperwork and then they hit her with the additional 15000 on top of the msrp.. I thought they were not supposed to do that.

 

[mkhuffman]

She went to pick it up and signed the paperwork and then they hit her with the additional 15000 on top of the msrp.. I thought they were not supposed to do that.

That's not what I mean. Does she have a signed agreement with the dealership that specifies the amount she agrees to pay and they agree to sell it. That must be done in advance of delivery. If you don't have that, there is really nothing you can do.

Many people think just putting in a order request via the Ford website is sufficient, but you are buying the car from the dealership, not Ford. You need an agreement with them. Ford just matches you with a dealer and then you have to work out the deal with them.

 

[SnBGC]

my sister-in-law ordered 2022 mach e grey select basic.,ordered in November and delivered yesterday .Arriving at the dealership to pick the car up or to do the paperwork The dealer was putting on a $15000 mark up top of the MSRP.we need help!!! She wants the car but not the mark up.. My dealer is in another city hopefully I will not run into the same problems.
Any one else have similar storie.

There are many stories like this. Mayne that car is on delivery hold so there may be some time for her to reach out to the Ford social media team. If you search here there should be some links to those folks.

Good luck.

 

[Logal727]

Name and shame the dealer.

 

[2nd Ford]

All dealers What's a wait for the car 1st and then we can do the numbers unfortunately she does not have it. What about getting the $500 back?

 

[Logal727]

Imagine ordering a TV 6 months ago from Best Buy and then they say the price is now 25% higher. This business model is so sketchy and I can’t wait for it to die.

 

[voxel]

All dealers What's a wait for the car 1st and then we can do the numbers unfortunately she does not have it. What about getting the $500 back?

Did she order online via Ford.com or physically at the dealership. You should be able to login into your Ford account and check the price sheet (sorta one) which should list a markup on the order.

Now, if she took over an order that wasn't hers... she's kinda out of luck. I don't see Ford defending her.

 

[Cm12]

There are many stories like this. Mayne that car is on delivery hold so there may be some time for her to reach out to the Ford social media team. If you search here there should be some links to those folks.

Good luck.

Unfortunately, this is true with Ford dealerships. If you have a signed purchase order with a defined price, you have a legal leg to stand on. Many people didn’t realize that and got hit with markups or they’d have to abandon their order. As a lawyer, I can understand the nuance of it, but it’s still a super shady practice. You shouldn’t have to be a lawyer to be able to not get the rug pulled out from under you by a shady Ford dealer. Alas, here we are.

The best thing you can probably do right now is get in touch with Ford corporate though social media and see if they can put some pressure on the dealership.

 

[4sallypat]

my sister-in-law ordered 2022 mach e grey select basic.,ordered in November and delivered yesterday .Arriving at the dealership to pick the car up or to do the paperwork The dealer was putting on a $15000 mark up top of the MSRP.we need help!!! She wants the car but not the mark up.. My dealer is in another city hopefully I will not run into the same problems.
Any one else have similar storie.

If this was a special order (green window sticker), then I'd contact Ford as a markup after the initial order was made goes against what Ford stated.

It's one thing to see the additional markup on the order sheet, but if she had ordered with $0 then Ford should back her up and transfer the order to another dealer.

Ask her if she has a $0 ADM (line E24) or a buyer's sale form?

 

[ItsFootballTim]

I'd go to social media and get Ford's attention. I'm doubtful on how good channels like Facebook or Twitter will be for this case as the employees hired to do social media monitoring by Ford on these channels are probably low ranking employees. But worth a try. I'd personally recommend using LinkedIn if you have a strong profile. Don't just post a complaint but rather as a "business case study" post on pricing and its effect on brand loyalty. Then tag their CMO/executives assuming you are at least a 2nd degree apart (if 3rd degree or more then probably won't get their attention unless there are a lot of responses).

 

[mkhuffman]

Unfortunately, this is true with Ford dealerships. If you have a signed purchase order with a defined price, you have a legal leg to stand on. Many people didn’t realize that and got hit with markups or they’d have to abandon their order. As a lawyer, I can understand the nuance of it, but it’s still a super shady practice. You shouldn’t have to be a lawyer to be able to not get the rug pulled out from under you by a shady Ford dealer. Alas, here we are.

The best thing you can probably do right now is get in touch with Ford corporate though social media and see if they can put some pressure on the dealership.

I agree it is shady but the buyer has a responsibility to understand what they are buying.

Ford corporate is very unlikely to do anything because there is no signed purchase agreement. In the past they have gotten involved when there is an agreement. But in this case, there is nothing. So what is Ford going to do?

A dealer can add all kinds of things on top of MSRP. All dealers add paperwork processing fees. All dealers collect taxes. There might be some sort of paint protection or extended warranty. If there is no agreement regarding what those things are, there is nothing the buyer can do.

This is a painful learning experience for sure, but the buyer has to take personal responsibility for the outcome IMO.

@2nd Ford , she definitely should be able to get her deposit back. Don't back off on that one..

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