2023 Mach e software update issue?

[Space_Pony]

Drop your VIN in that thread I linked if you can, would like to see if you have same symptom.

It could be that Ford is just not sending you updates. I have a 4/23 build and was getting updates regularly until the beginning of March and it sounds like many 23 models are not getting updates currently, so you may just need to wait until they start sending them again.

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[garyd9]

I have a job1 2023 that I very recently purchased (on 6/1/24.) It was delivered to me with 4.2.4, and it got 5.1.1 on 6/6 (8 days ago), but it's still woefully behind.

I'm not ready to complain to my dealer about things, but I do wish Ford made the dealerships update the car's firmware when they've been sitting on the lot for 6-12 months.

If I really want the firmware updated for some reason, I'll just browse through the TSB's and find one to complain about. Quite a few of them don't seem to require the dealership to repeat the problem, but do have dependencies requiring updating of several modules. If that doesn't work, I'll try to find someone around my area with a mongoose and a decent 12VDC power supply.

Edit: An additional comment: Be careful trying to get dealerships to update firmware. If you convince them to do so, they'll likely only update the minimum required to satisfy a TSB (or whatever) and that might leave you with more problems than you started with.

 

[Bruboy]

Thank you for the info.

i keep checking for an update everyday or two. Hopefully, it will come

I do that everyday as well. I have had mine for 2 months now with no zero updates. I called Ford and we went through all my settings and insured all was set, waited 2 weeks like they requested and called them back, all they did was verify that it was set and "working". I had a forum member run my VIN through FDRS and found multiple updates available. Called back Ford and they said, "Well you take it to the dealer". Called my dealer and even sent them the scan, they went into their system (supposedly they have different access) and said that the car is showing nothing pending and as long as there are no issues to just wait and updates will happen as needed. So here we are playing the waiting game. If you are a tech-type person there are several post on here about how you can do the updates that are basically waiting for your car.

 

[Snakebitten]

<snip>

Called my dealer and even sent them the scan, they went into their system (supposedly they have different access) and said that the car is showing nothing pending and as long as there are no issues to just wait and updates will happen as needed.

The dealership is looking at the same system(s) that the fellas on this forum are looking at. And they see the same updates available for your VIN as you were provided here.
But they are parsing their words, in my opinion.

"Pending", for example.

You can have 10 available updates for your VIN. And have 0 pending.

It can be confusing for the customer. And that's right where the dealership industry likes to keep it. They do NOT like "the internet", or the informed customer. (I'm speaking in general, of course)

I just wish they would be honest and explain that yes, your VIN does indeed have 10 available updates in the Motorcraft database, but we don't get paid by the manufacturer (Ford) to install them. So you will have to pay, or you can wait until the manufacturer sends them to your car over-the-air.

 

[MCred]

Any particular type of goat? Any special way the goat should be slaughtered? Does it have to be a virgin goat?

How go you tell?

 

[medriver]

There are just no important updates for the 23.5's (as of last week). My last update was the Tesla one, the fact there was an OTA to fix the charging (dealer did the tsb) and I didn't get it just annoys me l, otherwise I just have pieces of bc 1.4, the radio and the HVAC. There is talk in another thread there is a new gwm that may lead to the new version of sync but we'll see.

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