3 months after paying $600.00 for bluecruise

[Greddy1]

Hello all,

Does anyone have any updated information regarding when my $600.00 investment into a self driving program that has been less than stellar might be updated with improvements? Tired of calling Ford and getting nowhere

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[mikeinet]

BlueCruise 1.4 is still coming.... Soon.

 

[AliRafiee]

Soon

 

[ShaggySS]

Sadly soon is the best answer you will get. Long story short, it sounds like that ran into technical issues pushing out the updates to enable the BlueCruise 1.2+ version and are trying to work thru those issues before starting that back up. Seems like updates have started coming out to address those issues so hopefully soon comes soon.

 

[Moogly]

Ford should at least allow the dealers to update those customers who have paid the $600 to FORD to renew their subscriptions. It is not fair for @Ford Motor Company not to try other options for paid customers and continue to delay the OTA update.

 

[Travlcub]

BlueCruise 1.4 is still coming.... Soon.

Soon is so vague with Ford.

 

[Mach1E]

Hello all,

Does anyone have any updated information regarding when my $600.00 investment into a self driving program that has been less than stellar might be updated with improvements? Tired of calling Ford and getting nowhere

I paid $600 PLUS an additional $1900 for the BC hardware back in October 2021 and I’m still on BC 1.0.

Why are you calling Ford after only 3 months expecting improvements to BC?

You’ll get the updates the same as the rest of us. I would expect in the next few months, but no need to call Ford. That will just frustrate you.

 

[67 Stang Convertible]

 

[NewGuy]

I’m not looking for updates, but I am looking for a functioning product. Ford broke my ability to use Blue Cruise almost 3 months ago. I hope they plan to credit me back this time, as the clock is ticking on a subscription I paid for but can’t use.

@Ford Motor Company

 

[axelheimer24]

I believe OP is referring to the driver facing camera fault that broke BC as part of 6.13. There is an OTA software fix for this, but I haven’t received it yet and am in the same boat. I agree that @Ford Motor Company should extend subscription dates by at least as long as the product was unavailable for affected users.

 

[Farfapapa]

i lost BC self driving capabilities for a little over 3 months (august to november) after the dealer did something to some module versions during some partial upgrades they did. The good thing is that after some back&forth (don't only call it Blue Cruise, that confused them a lot), they managed to fix it with the appropriate module updates.

I wouldn't wait and would just take it to the dealer if you're still covered by the warranty!

 

[axelheimer24]

i lost BC self driving capabilities for a little over 3 months (august to november) after the dealer did something to some module versions during some partial upgrades they did. The good thing is that after some back&forth (don't only call it Blue Cruise, that confused them a lot), they managed to fix it with the appropriate module updates.

I wouldn't wait and would just take it to the dealer if you're still covered by the warranty!

Dealers don’t have the ability to fix the driver facing camera fault. Their TSB says “OTA coming soon™️ “

 

[Alutacon]

BlueCruise 1.4 is still coming.... Soon.

...to a theater near you!

 

[MBCook]

I’m in the same boat. Now that the Tesla update is out I’m wondering if that further contributed to the BC delays (past the 6.13 issue) by getting pushed to the front of the line.

 

[Mirak]

I suspect that around May 2024, Ford will release a Customer Satisfaction Program (CSP) allowing BC subscribers to get their upgrade to BC1.4 at the dealership. They'll finally get the OTA release working, sort of, a few months later. This is what happened with BC1.0.

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