lifebythemile
Well-Known Member
- Joined
- Jul 5, 2024
- Threads
- 9
- Messages
- 116
- Reaction score
- 165
- Location
- Metro Vancouver
- Vehicles
- 2023 Mach E Select RWD - Vapor Blue
- Thread starter
- #16
@A2ZEV
A quick followup, received the new adapter today. 3 business days after first contacting A2Z, I haven’t even tried the new charger and I’m impressed. Immediately went out to the v4 Supercharger to try out the new adapter and sure enough, worked first try!
A2Z, I wish more companies would model their customer service after you. I also work in niche retail/wholesale and it’s embarrassing how few companies offer truly excellent customer service like this. I know why, it’s expensive, but it’s how you build loyalty and reputation, and grow. Well done A2Z!
A quick followup, received the new adapter today. 3 business days after first contacting A2Z, I haven’t even tried the new charger and I’m impressed. Immediately went out to the v4 Supercharger to try out the new adapter and sure enough, worked first try!
A2Z, I wish more companies would model their customer service after you. I also work in niche retail/wholesale and it’s embarrassing how few companies offer truly excellent customer service like this. I know why, it’s expensive, but it’s how you build loyalty and reputation, and grow. Well done A2Z!
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