All Audio drops out for around 4 seconds

[r43ey]

I always drive in dark mode so no display changes for me.

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[r43ey]

Please confirm that this is only happening on a single HD station when listening to a specific program. Asking because there is an issue in the ACM related to decoding HD metadata of a specific length (this is not the radio station's fault). I'm certain software fix is forthcoming though it may be a while before it will be sent OTA. For the time being change to a different FM station before switching to CarPlay or Android Auto.

Disabling HD in the HMI radio settings won't matter because the ACM is still decoding the HD metadata. But if you're a hacker you can disable HD via configuration change with FDRS or other diagnostic tool which will really prevent the HD signal from being decoded. But then you won't receive HD broadcasts at all.

This describes exactly what I am experiencing. I've carefully watched the FM radio display while using media player or phone calls and the audio drops and loss of HD signal are exactly correlated. I hope for a fix, especially annoying while on a phone call.

 

[r43ey]

I tried searching for this and found a few related posts. Most of those were carplay related. Using iPhone connected via bluetooth.
My experience has been the audio drops out for +/- 4 seconds for no apparent reason. This includes audio streaming, podcasts, internal iTunes (not streaming), phone, and radio. I did try USB, but didn't make a difference.
In addition, if I get a phone call, the audio from iPhone won't work at all even though it shows playing music.

And here's the kicker: only happens in the late afternoon! No issues in the morning.
I've had my Mach e for a year and initially thought maybe it had something to do with summer heat. But does it year round regardless of temp.
Doesn't explain that it's only in the afternoon. Most of the time commuting home from work. But also happens on weekends in the afternoon.
Issue happens whether using map apps or not.

I don't use the internal navigation.
Found some post suggesting to turn off user data in navigation. Tried it, same results.

Any suggestions would be welcome.
For the most part, I'm very happy with the Mach e. Some of the electronics/software issue like these degrade an otherwise good vehicle.
thx.

Were you listening to WDET? That's where I see this exact problem. If not, let me know what station you normally listen to. I don't know why, but WDET HD signal isn't as strong in the afternoon as it is in the morning.

 

[DVX135]

Sometimes, but mostly I'm streaming music from my phone, which doesn't account for time of day. It's inconsistent.

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