Bug notice and workaround when setting "Charge Level" from the FordPass App

[gexgecko]

Just a quick note in case anyone else runs into this, it has now happened to me twice, once at Christmas, once a day or two ago (thanks to @Mach-Lee for helping me to diagnose it the first time).
Annoyingly it happens the NIGHT before a long trip each time, which is especially stressful:

- Set the charge level to 100% from the Ford Pass app.
- Plugged in my 2024 Mach-E BEFORE the scheduled charging time (prior to 11pm for me) (Level 2 charger at 40A, more than enough time to charge up before morning)
- A series of clicks etc. heard for a minute or two, "Charging Fault" alert in Ford Pass app, "Stop Safely Now" alert when starting the car.

Restarted the car, drove around the block, plugged back in, problem mysteriously vanishes.

What I have concluded after the second identical occurrence (and no issues found by the dealer after the first instance) is that there is some kind of software bug with setting the charging % in the Ford Pass app which (probably) conflicts/fights with the preferred charging times, enters a logic loop, flips the charging on and off rapidly, and results in a charging fault as a result.

The "drive around the block" workaround puts the car OUT of the GPS range of my "Home" charger, which seems to reset and fix that logic issue once it re-enters range.

TLDR:
If you get a charging fault after changing the charge level % in the Ford Pass app, drive around the block once, and it will likely clear.

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[Mach-Lee]

Interesting. How much time elapsed between setting it to 100% and starting the charge? It can take several minutes for the car to sync charging settings with the cloud.

I'm also not sure you need to drive it around the block to clear the error, if you turn it off and unplug, walk away for 10 minutes, then come back it will probably work again.

I would recommend changing the charge level to 100% AFTER plugging in (instead of before), or utilizing the "Start" button in FordPass.

 

[gexgecko]

I tried a number of steps the first time.

10 minutes did not work (waited around 30 and tried again, tried that a couple times, unplugged while waiting).

Start button did not work (it just kicked off another round of toggling and threw the error again).

I don't recall whether I changed the charge level while plugged in the first time or not, so I can't comment on that permutation.

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