DC charging

[mkhuffman]

Well, here is the outcome. I’d sent the information from the TSB and it clearly said DC charging in the bulletin. Turns out, they thought at the ford dealership that the level 2 plug was “DC.” They reported it as fixed (since it works fine on level 2 charging). I took it to a DC charger just a check and sure enough, still not charging. UGH. I called the service manager back who handled my car and asked him if he was sure they tried DC charging. He was adamant and said yes. When I asked him to describe what the plug looked like he could not do it. I’m sort of at a loss here.
-G

You might need to use a different dealer. I would take the car in and tell them you want them to perform the TSB referenced by @Brutakus. Unfortunately, many Ford service departments have not started the learning curve for how to service the MME. That is what we get for being some of the first to own them! Which does not make it any less frustrating, of course.

Sponsored

 

[dano]

I occasionally get charge faults on DCFC if I take too long to hit "start charging" in the Chargepoint app. I don't know how long you have from the time you plug it in to the time the station starts sending power, but it would be nice if it allowed for more time before the car decides it's not working.

One good tip I would give a new DCFC user (assuming you get it to work). I've found that you never want to hit the stop charging on the charger or the charging app. Rather, you want to hit the button next to the port on the car. Knowing that would have saved me some stress on July 4th when my car wouldn't unlock from a charger.