Don't use EA's website to plan your trip

[RickMachE]

I recently complained to EA that their charger status (working / broken, etc.) was not accurate. I pointed out about a month ago that the Wytheville, VA location was closed due to the Sheetz gas station being redeveloped, and that this was reflected on PlugShare, but not on their app or website. They opened a ticket...

On a recent trip, I complained again that it was not accurate. I got a response that shocked me, but not from the chat agent who opened another ticket...

Their social media account said "However, the Electrify America website does not show the real-time status of our chargers - it only shows the location and amount of chargers at each station. Real-time charger status and updates can be found within the Electrify America app."

I asked where this notice / disclaimer appeared, and got back a response - "I've submitted your feedback to add that functionality to our website."

I've been using a combination of desktop tools for trip planning - including PlugShare, ABRP, and the EA website, which now is basically useless to me.

So don't use the website to see where chargers are, unless you're going to crosscheck on the app and PlugShare.

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[Logal727]

I recently complained to EA that their charger status (working / broken, etc.) was not accurate. I pointed out about a month ago that the Wytheville, VA location was closed due to the Sheetz gas station being redeveloped, and that this was reflected on PlugShare, but not on their app or website. They opened a ticket...

On a recent trip, I complained again that it was not accurate. I got a response that shocked me, but not from the chat agent who opened another ticket...

Their social media account said "However, the Electrify America website does not show the real-time status of our chargers - it only shows the location and amount of chargers at each station. Real-time charger status and updates can be found within the Electrify America app."

I asked where this notice / disclaimer appeared, and got back a response - "I've submitted your feedback to add that functionality to our website."

I've been using a combination of desktop tools for trip planning - including PlugShare, ABRP, and the EA website, which now is basically useless to me.

So don't use the website to see where chargers are, unless you're going to crosscheck on the app and PlugShare.

Yeah you don't even get a live view on the app unless you sign in. It's pretty sketchy.