earnd193
New Member
- Thread starter
- #1
Hoping to help others....
Like so many others, dealt with Camera Fault issues on our 2022 Mach E Premium. We had the car 2 years (but having racked up over 40K miles we were out of warranty). Was intermittent before crossing 36K, but infrequent and therefore nothing to "fix". By 39K it was consistent, and anything involving the front camera (Cruise Control, Headlights, Blue Cruise, Lane Assist, etc.) was non functioning.
Contacted the dealer in July (2024). $4000 to fix. I'm estimating, but a couple of inexpensive cables, $100 Camera, $2000+ IPMA, and 7 hours @ $180 labor. I was hopeful they could fix it without replacing the IPMA. They were able to prove (by looking back) we had intermittent problems while under warranty. But since we were past 36K, SOL.
Dealership opened a claim with Ford. Estimating again, we would pay $1000, Ford covers $3000. But we had to do the whole job. I insisted the IPMA was likely not the issue (it is the last step in the TSB after all, only if other steps weren't successful), that we were likely wasting $2000+. But was told the claim was for all of it, take it or leave it. So we bit, and they ordered the parts, and said they'd call us when the parts came in, expected in Aug.
Sept came, still no call. Stopped in the dealership. They had no record of us. Really didn't remember us. Sigh. After 15-20 minutes we were asked to go home and they'd dig in and call us by end of day. (That call didn't come, I had to call back later the next day to try to get answers).
Lot of finger pointing (Parts never placed the order, we lost the paperwork, and more). Nevertheless, parts ordered that day, and service set for Sept 23.
Our one day fix lasted from Sept 23 until Oct 18. No joke. We didn't get a lot of clear answers as to what was going on, a lot of "its almost done we're on the last step". Something about "recalibration isn't working". We went over 2 weeks without an update. They did log like 150 miles on our car in that time. We were told someone from Ford had to come on site to finish the job.
Did that $2000 IPMA actually need to be replaced? We'll never know.
Get it home and the drivers side keypad does not work, and the unlock buttons on the drivers side don't work as expected. Contact dealership, and I was very disappointed when one of the first comments is "nothing we did could have caused that". It worked when we dropped it off, didn't when it came home. They scheduled an appointment a week later, but were rather coy on whether we were paying for said appointment. Thanks to this forum we diagnosed and found micro3 5A fuse 12 was blown. Others have indicated having the exact same issue after the same repair. So if you are facing the same, open the fuse panel on the passenger side floor and replace.
Needless to say, frustrated with time without our vehicle, and even more so at the expense associated associated with this. Especially for a "known" issue with so many vehicles. Maybe someday there will be a recall and we can get our $1000 back, but that's probably wishful thinking.
Like so many others, dealt with Camera Fault issues on our 2022 Mach E Premium. We had the car 2 years (but having racked up over 40K miles we were out of warranty). Was intermittent before crossing 36K, but infrequent and therefore nothing to "fix". By 39K it was consistent, and anything involving the front camera (Cruise Control, Headlights, Blue Cruise, Lane Assist, etc.) was non functioning.
Contacted the dealer in July (2024). $4000 to fix. I'm estimating, but a couple of inexpensive cables, $100 Camera, $2000+ IPMA, and 7 hours @ $180 labor. I was hopeful they could fix it without replacing the IPMA. They were able to prove (by looking back) we had intermittent problems while under warranty. But since we were past 36K, SOL.
Dealership opened a claim with Ford. Estimating again, we would pay $1000, Ford covers $3000. But we had to do the whole job. I insisted the IPMA was likely not the issue (it is the last step in the TSB after all, only if other steps weren't successful), that we were likely wasting $2000+. But was told the claim was for all of it, take it or leave it. So we bit, and they ordered the parts, and said they'd call us when the parts came in, expected in Aug.
Sept came, still no call. Stopped in the dealership. They had no record of us. Really didn't remember us. Sigh. After 15-20 minutes we were asked to go home and they'd dig in and call us by end of day. (That call didn't come, I had to call back later the next day to try to get answers).
Lot of finger pointing (Parts never placed the order, we lost the paperwork, and more). Nevertheless, parts ordered that day, and service set for Sept 23.
Our one day fix lasted from Sept 23 until Oct 18. No joke. We didn't get a lot of clear answers as to what was going on, a lot of "its almost done we're on the last step". Something about "recalibration isn't working". We went over 2 weeks without an update. They did log like 150 miles on our car in that time. We were told someone from Ford had to come on site to finish the job.
Did that $2000 IPMA actually need to be replaced? We'll never know.
Get it home and the drivers side keypad does not work, and the unlock buttons on the drivers side don't work as expected. Contact dealership, and I was very disappointed when one of the first comments is "nothing we did could have caused that". It worked when we dropped it off, didn't when it came home. They scheduled an appointment a week later, but were rather coy on whether we were paying for said appointment. Thanks to this forum we diagnosed and found micro3 5A fuse 12 was blown. Others have indicated having the exact same issue after the same repair. So if you are facing the same, open the fuse panel on the passenger side floor and replace.
Needless to say, frustrated with time without our vehicle, and even more so at the expense associated associated with this. Especially for a "known" issue with so many vehicles. Maybe someday there will be a recall and we can get our $1000 back, but that's probably wishful thinking.
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