Camera Fault Experience

[mach-e-21]

I know there's been a lot of posts about the camera fault, just adding one more. If you have the camera fault, do not take the dealership's estimate of 2-3 days at face value. Do not leave the dealership without a loaner vehicle.

I had called 3 local dealerships and all three declined to give me a service vehicle. After three weeks of not getting my calls returned and being told things about possible wait lists that my name never then appeared on, I gave up and went in. I got super lucky, a helpful agent looked at my paperwork and gave me a loaner on the spot when I dropped off the car. It's been 31 days.

I still don't know the status of my car. The last time the dealership called me was 10 days ago when my old agent was let go (possibly for being too nice to customers and doing things like giving them loaner vehicles when they didn't "qualify"). My new agent said he thought my car was done but that he'd call me in the morning. Never heard from him again. Really glad to have a loaner vehicle!

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[AZBill]

My car has been in for three weeks for the HVBJB recall, door hem seal recall and charge port recall. Plus a camera fault. The camera is the last thing they are trying to fix, they replaced the cable but now need a new module.

we do not need a loaner since we have three vehicles.

 

[rbertonieresr]

I had the camera fault issue. My dealer took 11 days but they did give me a loaner as soon as a part they needed was back ordered. If not for that it would have been done in 3 or 4 days.

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