MEshamalan
Active Member
- First Name
- Leon
- Joined
- Mar 13, 2023
- Threads
- 5
- Messages
- 30
- Reaction score
- 27
- Location
- Colorado
- Vehicles
- 2023 Mustang Mach-E GTPE Nite Pony
- Thread starter
- #1
Apologies in advance, as this may be lengthy to capture what I’ve done this far.
I have a 2023 MEGTPE that I purchased this past January. My car came with most of the updated software sans the camera feature on the Home Screen.On March 7, I received the message that my vehicle had received the latest update, whichI learned was a patch as no features on my vehicle changed.
I plugged in my vehicle for the evening and looked at my FordPass App to see my SOC, and it displayed 65%, which seemed odd because it was on for a few hours and that’s where I had started. I go into my ChargePoint app and it displays 85%.
Within my FordPass app, I get a notification that I need to schedule service on my car and it displays the dealers name that I purchased it from, but I cannot setup an appointment & not quite sure why I would, because the app only gives me the cookie cutter service options (oil change, battery, etc). So I call Ford’s toll free line and am told that this issue should clear in a few days, as it’s a result of the patch software.
A week goes by and it clears, but I noticed my app displaying vehicle info from March 8th and I can no longer remote start, lock, unlock my doors or do anything from the app. I go into my car and noticed that the cannot see connectivity, which includes my home WIFi and when I click on connected vehicle features, the selection simply crashes.
So I call Ford again and speak with another rep who has me pull my car out of the garage and reset Sync. She informs me that she doesn’t see a signal & I need to schedule an appointment.
I want to thank Milo from Ford social media on here for elevating this concern, as I was able to get into the dealership on March 17th. They completed install of the newest software, which they believed to be the problem, and had me do a “hard reset” which once completed, displayed the option to connect to WiFi, etc.
Then I arrived home….sigh. Lo and behold, all of the issues reappeared & I have zero connectivity within the vehicle & the FordPass app, which still reads March 8th (until I just logged off). I did the “pull fuse 11 and 19 to no avail, and called the dealership to let them know that I nee to bring the car back in. Oh, I left out that I called Ford’s BHEV Line on March 17th, right after my service and they instructed me to inform the dealer service to contact a Field Engineer.
After speaking with service last Friday, comms have fell radio silent. I did get a call from the Service Director asking me to either call him or leave a review, but I chose the former & left him a voicemail that my car isn’t fixed. He too, didn’t return my call.
I cannot lie that I’m frustrated that a car with 1,600 miles is experiencing these issues & I’m getting bounced around like a tennis ball with no resolution. I’m curious to know if anyone else has experienced this modem issue with a 2023?
I’m a policy person by profession, actually spent an hour explaining to a salesperson how the EV credit was going to play out (I wrote tax policy in Congress(both House & Senate) and don’t believe at this rate I my car will make it to receive the EV credit (joking/not joking).
I have a 2023 MEGTPE that I purchased this past January. My car came with most of the updated software sans the camera feature on the Home Screen.On March 7, I received the message that my vehicle had received the latest update, whichI learned was a patch as no features on my vehicle changed.
I plugged in my vehicle for the evening and looked at my FordPass App to see my SOC, and it displayed 65%, which seemed odd because it was on for a few hours and that’s where I had started. I go into my ChargePoint app and it displays 85%.
Within my FordPass app, I get a notification that I need to schedule service on my car and it displays the dealers name that I purchased it from, but I cannot setup an appointment & not quite sure why I would, because the app only gives me the cookie cutter service options (oil change, battery, etc). So I call Ford’s toll free line and am told that this issue should clear in a few days, as it’s a result of the patch software.
A week goes by and it clears, but I noticed my app displaying vehicle info from March 8th and I can no longer remote start, lock, unlock my doors or do anything from the app. I go into my car and noticed that the cannot see connectivity, which includes my home WIFi and when I click on connected vehicle features, the selection simply crashes.
So I call Ford again and speak with another rep who has me pull my car out of the garage and reset Sync. She informs me that she doesn’t see a signal & I need to schedule an appointment.
I want to thank Milo from Ford social media on here for elevating this concern, as I was able to get into the dealership on March 17th. They completed install of the newest software, which they believed to be the problem, and had me do a “hard reset” which once completed, displayed the option to connect to WiFi, etc.
Then I arrived home….sigh. Lo and behold, all of the issues reappeared & I have zero connectivity within the vehicle & the FordPass app, which still reads March 8th (until I just logged off). I did the “pull fuse 11 and 19 to no avail, and called the dealership to let them know that I nee to bring the car back in. Oh, I left out that I called Ford’s BHEV Line on March 17th, right after my service and they instructed me to inform the dealer service to contact a Field Engineer.
After speaking with service last Friday, comms have fell radio silent. I did get a call from the Service Director asking me to either call him or leave a review, but I chose the former & left him a voicemail that my car isn’t fixed. He too, didn’t return my call.
I cannot lie that I’m frustrated that a car with 1,600 miles is experiencing these issues & I’m getting bounced around like a tennis ball with no resolution. I’m curious to know if anyone else has experienced this modem issue with a 2023?
I’m a policy person by profession, actually spent an hour explaining to a salesperson how the EV credit was going to play out (I wrote tax policy in Congress(both House & Senate) and don’t believe at this rate I my car will make it to receive the EV credit (joking/not joking).
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