Roxy'sHusband
Member
- First Name
- Shawn
- Joined
- Feb 28, 2022
- Threads
- 7
- Messages
- 20
- Reaction score
- 3
- Location
- Boston
- Vehicles
- 2021 RWD Standard Range
- Thread starter
- #1
Edit: I just realized I posted this in the wrong forum, so I re-created it in Tech. I couldn't find the option to delete this one.
Has anyone else had this degree of hassle getting BlueCruise activated on a Job 1 vehicle and, if so, have you been able to solve it? My dealer and Ford.Pass support line have been no help.
On May 4th, my dealer installed the updates to enable BlueCruise, up to version 2.8.3, I think. (I don't have the work order handy so I'm not sure which modules were installed). The label "Lane Keeping with Hands Free", showed up on the in-car Settings panel. However, BC was not enabled. Multiple calls to Ford.Support, resulted in an escalated ticket to the FordPass upper tier troubleshooting team, which came back several days later saying the correct modules were up to date but that my dealer had to perform a "hard reset" to finish the process. I was going to just let OTA finish the job until FordPass support told me about the hard reset, so I decided to take it back to the dealership to do that.
On May 30th Fordpass an in-app message appeared saying BC was active and my subscription started that day, but it was still not enabled.
On June 1st, I took the car back to the dealership, who did a hard reset, but couldn't get BC enabled. They didn't know why and Ford Engineering wasn't helpful, so I lost patience and took the vehicle home anyway. The hard reset wiped all our settings, PaaK, and profiles, so I had re-activate the car, which I did. Even after that, BC still does not work.
More calls to FordPass support gave the same result as before - the problem had to be escalated to FordPass Research Team. I'm waiting to hear back from them, but I'm not expecting they'll actually know the answer, either.
I'm fed up taking the car to the dealer when Ford has provided no tech training, so they don't have enough detailed knowledge of the car to troubleshoot problems and Ford is useless in answering their questions. I know from this forum that many owners have had successful OTA and dealer updates, so I'm really frustrated that this seems to be such an unsolvable problem for my car.
Has anyone else had this degree of hassle getting BlueCruise activated on a Job 1 vehicle and, if so, have you been able to solve it? My dealer and Ford.Pass support line have been no help.
On May 4th, my dealer installed the updates to enable BlueCruise, up to version 2.8.3, I think. (I don't have the work order handy so I'm not sure which modules were installed). The label "Lane Keeping with Hands Free", showed up on the in-car Settings panel. However, BC was not enabled. Multiple calls to Ford.Support, resulted in an escalated ticket to the FordPass upper tier troubleshooting team, which came back several days later saying the correct modules were up to date but that my dealer had to perform a "hard reset" to finish the process. I was going to just let OTA finish the job until FordPass support told me about the hard reset, so I decided to take it back to the dealership to do that.
On May 30th Fordpass an in-app message appeared saying BC was active and my subscription started that day, but it was still not enabled.
On June 1st, I took the car back to the dealership, who did a hard reset, but couldn't get BC enabled. They didn't know why and Ford Engineering wasn't helpful, so I lost patience and took the vehicle home anyway. The hard reset wiped all our settings, PaaK, and profiles, so I had re-activate the car, which I did. Even after that, BC still does not work.
More calls to FordPass support gave the same result as before - the problem had to be escalated to FordPass Research Team. I'm waiting to hear back from them, but I'm not expecting they'll actually know the answer, either.
I'm fed up taking the car to the dealer when Ford has provided no tech training, so they don't have enough detailed knowledge of the car to troubleshoot problems and Ford is useless in answering their questions. I know from this forum that many owners have had successful OTA and dealer updates, so I'm really frustrated that this seems to be such an unsolvable problem for my car.
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