No audio from sound system

[TallNate]

Dealer won't give me a loaner so I'm kinda screwed I sold my other car 3 months after getting this.

Audio 100% silent now going on 3+ month.

Extremely frustrating.

That is horrible. At least my dealer/service dept is saying I will get a rental car if my car won't run. Guess if it's only the audio out, they shouldn't have to pay for a rental. Should have to buy us a really good $299 Bose bluetooth speaker to stay in the car.

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[TallNate]

The service department said today that my Mach-E's 12V battery is "on the edge of being completely unrevivable." Also said, "The battery is not operating efficiently enough to complete updates or show any resolution to the audio issue." So, I really need this case to result in a new 12V battery being shipped to the dealer for me. Seems like they're not being manufactured or shipped, so how many months will it be before I have a functioning car?

The Ford account here on the forum opened a case number for me. Will see if that group can source a battery, but not sure anyone can.

 

[Ford Motor Company]

Shoot! Ford motor can I get someone to help me to? Have contacted 3 dealerships, no one helps. For a car I paid 5k mark up on that came with 2 small dents ? (they had passenger door open to hide them, I thought they were just letting me inspect inside!!)

My sound went off 3 months ago, my cruise controll will randomly turn on in a parking lot with 1 pedal activated which makes it dangerous. It randomly rolls down driver window when I'm rolling down a back window.

Once again I've been phone tag and even taken in to 2 dealerships and they always tell me it will be months.

I love the car but for the money and lack of help from the blue, I've actually steered a few onlookers from buying it. Just because the service.

I even emailed Ford after a phone call to explain all issues and never even got a response from the customer service.

Ca RT 1, 15k miles.

Sorry for posting my issue on thread!

Nathan

Good afternoon, Nathan! Could you please send us a private message with your VIN and dealership information? I would like to look into these dent and sound concerns for you on my end. Thanks!

 

[TallNate]

Update - My car was in the shop for over two weeks in April, but a 12V battery showed up (thought it might take many more months!) and they were able to install it. Combined with many software updates, over 14 hours by the tech, including the DSP, the audio system has come back to life. Also had to wait for parts to fix the windshield washer fluid leaking into the cabin (apparently damage caused when the prior work was done to replace the adhesive for the roof), but that has been resolved now.

Phil Long Lincoln in Colorado Springs did a nice job, both in trying to get these difficult parts and in installing and updating everything.

Currently everything is working and I'm enjoying my Mach-E again, so fingers crossed it will stay that way for a while!

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