PAAK Problems....AGAIN

[MICO]

After almost a month were my PAAK seemed to work as intended, a new version was downloaded, 3.28.0 and my phone is back to being only acting as a phone; NOT A KEY!!!!
What ever Ford did was a waste! I just spent 47 min with Ford Pass uninstalling and reinstalling my app, the connectivity on the MME, my Bluetooth and finally it was "expedited" to engineering. What they said was there must be something in the system not allowing me to use my phone as a key
This is totally unacceptable and not having the answer is annoying and frustrating. Ford better get their act together and STOP issuing updates unless they are vetted..And to wait 3 to 4 days till someone gets back to me is a JOKE. I'll bet the house that I don't hear from anyone
Another one of FORDS BETTER IDEA!

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[fayt349]

They should stop paying for cheap labor and start looking for actual experienced software engineers. Literally anything software wise is bad.

 

[supertramp]

Yep... I was happy PaaK user since the moment I bought the car early June. Until today... My phone stopped to be recognized as a key. And it was working fine yesterday. No updates were done to the app since yesterday - it just stopped working!!! WTF!!! Yes, I already did everything I could - removed the app, removed the phone connection from the SYNC, reset the SYNC, reset the Connectivity options, reinstalled the app, tried to set it up as a key - no luck, it is not connecting to the car. I did everything I did several times before - kind of know, I think, what I am doing - but no luck this time - this is extremely frustrating. Now I see the fact Ford gave us only one FOB for $50+K car as an insult. Fix your shitty software Ford, for heaven sake - this is ridiculous!

 

[bp99]

My recent experience with PAAK:

1. Walk to trunk and open it. Works as it should.
2. Close trunk walk to driver door. Can't open door. Keep trying, nothing. Take phone out of pocket, open Ford Pass. Door works about 10 seconds later
3. Get in car, try to start it. No key detected (but it was detected 1 second ago to open the door). 30+ seconds later, it finally works
4. Start driving. A minute or so later, message pops up stating 'no key detected'.

 

[06VistaGT]

My recent experience with PAAK:

1. Walk to trunk and open it. Works as it should.
2. Close trunk walk to driver door. Can't open door. Keep trying, nothing. Take phone out of pocket, open Ford Pass. Door works about 10 seconds later
3. Get in car, try to start it. No key detected (but it was detected 1 second ago to open the door). 30+ seconds later, it finally works
4. Start driving. A minute or so later, message pops up stating 'no key detected'.

Mine acted similarly until I updated the settings on my phone. Fordpass was listed as an "optimised" app. Once I shut that off, paak went back to working very well. Not perfect, but well. It uses a ton of battery now, but works. I can plan for the battery usage.

Similar to you, it was fine and then just stopped working altogether. I never changed the setting on my phone, but somehow it got changed. Might be worth a check.

 

[MICO]

They should stop paying for cheap labor and start looking for actual experienced software engineers. Literally anything software wise is bad.

They should stop paying for cheap labor and start looking for actual experienced software engineers. Literally anything software wise is bad.

Just a follow up from my previous post this afternoon. I refused to wait for Ford software engineers to get back to me, fat chance they would! I took matters into my own hand and tried again with another FordPass customer support person. This time I spent another 55 minutes on the phone going over most of what the previous agent told me. This time we tried a Ford Pass rest through the MME panel. After 2 tries it worked!!! Why 2X, no one knows. Good news, I'm back on line, able to use my iPhone as a PAAK
Two thoughts; why did it take 2 calls with 2 different Ford Pass guides and almost 2 hours of my time and Fords to figure this out. And why does Ford insist on making updates that knock you off line, continently without testing those updates. Still pissed at Ford, even tho the MME is a great car.

 

[blue92lx]

Just a follow up from my previous post this afternoon. I refused to wait for Ford software engineers to get back to me, fat chance they would! I took matters into my own hand and tried again with another FordPass customer support person. This time I spent another 55 minutes on the phone going over most of what the previous agent told me. This time we tried a Ford Pass rest through the MME panel. After 2 tries it worked!!! Why 2X, no one knows. Good news, I'm back on line, able to use my iPhone as a PAAK
Two thoughts; why did it take 2 calls with 2 different Ford Pass guides and almost 2 hours of my time and Fords to figure this out. And why does Ford insist on making updates that knock you off line, continently without testing those updates. Still pissed at Ford, even tho the MME is a great car.

Welcome to software troubleshooting and support. Sounds like a new issue so I'm sure most reps haven't heard anything about it yet, then you call back and get someone that figured it out and knows about the issue, etc. Give it a few days and more reps will probably have a bulletin about it and at least know it's an issue.

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