Software Version

[schuman1048]

My PAAK stopped working, and the Ford help person told me that I needed an update to my Sync software to fix it. I'm wondering how current my Sync software is. According to the "About" screen in my '25 MME, I have "SYNC 4 Software version:25017_PRODUCT Revision:1584. Please share your revision info. I'd like to understand how current, or out of date, my software is.

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[tbrumleve]

That’s not a thing you can do. Probably meant your app or phone OS? There are instructions for how to reset PaaK in FordPass under Vehicle - Settings - Phone As a Key - scroll to “reset instructions”. If that doesn’t work, there’s a fuse you can pull (I don’t remember which one, but if you search the forum, it’s mentioned often-ish).

 

[schuman1048]

Thank you for suggesting the fuse. That did the trick. I wish the Ford help desk would have suggested that. I don't know how many times I've followed the rest of the reset instructions to no avail.

I also uninstalled the ford app, and reinstalled it while the fuse was out to make sure that I waited long enough, and since that is part of the standard resetting procedure. I also used the reset phone as key feature in the settings menu that is also part of the recommended procedure that hadn't worked before I tried the fuse removal.

For future reference, the fuse number is 18/19. It is one fuse for both circuits. The fuse box is located below the glove box, where the passengers feet rest. Getting the cover off is a bit of a trick. I couldn't find a video showing me how to get the cover off. The trick is to just pull a bit harder than you think you should, and the four clips that hold the cover on let go.

Thanks again.

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