Suspension Fault Detected and other issues

[Mach1E]

Well, I am known to be a horrible customer to deal with as I’m persistent about things that they’re responsible for resolving for a paid warrantied stuff. I am never rude (it’d have to be a pretty rare situation for me to be), so they don’t ever get a reason. I’m about to unleash the best of me for this one. I’ll update. I’m just going to let the corporate deal with these people.

I know it’s frustrating. Not sure why the dealership is putting up a fight. Known issue, easy fix (software update) and you have proof your car did it.

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[Mach-E GT PE Jim]

I told them that and even shared with them the PDF of the technical service bulletin. They said they won’t do anything until they can reproduce it and the car is safe to drive. Not sure I have any recourse at this point. I drove the car home. He however assured me that as soon as I get the error again, I should FaceTime him and show him the error if off hours, or drive straight to the dealership without clicking OK.

Your recourse is with ford corporate or go

Well, I am known to be a horrible customer to deal with as I’m persistent about things that they’re responsible for resolving for a paid warrantied stuff. I am never rude (it’d have to be a pretty rare situation for me to be), so they don’t ever get a reason. I’m about to unleash the best of me for this one. I’ll update. I’m just going to let the corporate deal with these people.

i found the best service manager and always go to him. He appreciates the research and working collaboratively with them to figure out what is going on. I even left my car for 5 days in the cold to see if they could reproduce the issue.

 

[Mach-Lee]

I told them that and even shared with them the PDF of the technical service bulletin. They said they won’t do anything until they can reproduce it and the car is safe to drive. Not sure I have any recourse at this point. I drove the car home. He however assured me that as soon as I get the error again, I should FaceTime him and show him the error if off hours, or drive straight to the dealership without clicking OK.

Pretty sure the code is stored in memory and connected vehicle data. They should be able to pull it up on the computer. Not sure why they are being so difficult. Maybe they don’t know you can see code history on the computer, or maybe they have an unreasonable fear of Ford not paying a warranty claim?

 

[Auto Motive]

Did they try to reproduce it or they took your word for it?

Although I had images they knew others had same problem and did the software update took 2 hours.

 

[harrysiii]

I know it’s frustrating. Not sure why the dealership is putting up a fight. Known issue, easy fix (software update) and you have proof your car did it.

This, and plus I thought the vehicle actually logged this error, too. They should be able to see it even without you bringing the car in. Does it show up in your FordPass app (I just looked and don't see that particular error in my app)?

 

[Mach1E]

This, and plus I thought the vehicle actually logged this error, too. They should be able to see it even without you bringing the car in. Does it show up in your FordPass app (I just looked and don't see that particular error in my app)?

The only error I ever saw in my FordPass app was “blind spot detection error.”

The suspension and other faults never showed.

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