Very Frustrated with Ford!!!!

[KevinS]

Sponsored

 

[Bigfeets]

 

[ctenidae]

Well, good to see at least one thread brought to a rapid and valid conclusion!

Monkeys. Thatt's funny, right there. I don't care who you are.

 

[67 Stang Convertible]

Wow, did this thread "swing" in a different direction. Now stop "monkeying around" and get back to the Mach E.

 

[SignMD]

My 6 month Old Mach-E performance edition GT the front grill (Black Plastic) has cracked. The car has not hit anything, driven normally and garage kept.

My local dealership thought for sure Ford would take care of it, and they have declined to assist in getting it Fixed. There is no signs of impact at all on the car, the panel is a bit misaligned. Larger gap on the drivers side then the passenger side yet they still say they will not assist at all. $2,200 for the part too.

Very disappointed with Ford.

Pardon the bugs I'm in Florida.

Ford feel free to contact me as I feel this needs to be resolved.

My 6 month Old Mach-E performance edition GT the front grill (Black Plastic) has cracked. The car has not hit anything, driven normally and garage kept.

My local dealership thought for sure Ford would take care of it, and they have declined to assist in getting it Fixed. There is no signs of impact at all on the car, the panel is a bit misaligned. Larger gap on the drivers side then the passenger side yet they still say they will not assist at all. $2,200 for the part too.

Very disappointed with Ford.

Pardon the bugs I'm in Florida.

Ford feel free to contact me as I feel this needs to be resolved.

I had a similar issue with my 2021 Audi e-tron. I bought it brand new had it for 1-month and stopped by to get a software update. The tech informed me that my front camera was cracked. I told them it had to come in this way, I am very meticulous with my vehicles. They wouldn't cover it despite buying about 6 Audis over the past 15 years. The cost was about $1,000 to fix and calibrate but I was able to buy an OEM part on eBay and got the price down to around $400. I was almost certain the crack was there when I bought the car but can't be 100% sure. I guess there is a chance a rock kicked up on the road and hit the camera dead on and cracked it, I can't for sure rule that out. I think the same applies to you, something could have caused the crack and since you can't be sure it's a part defect, Ford won't cover it.

 

[Mr67gta]

Unfortunately Foard‘s customer service just overall is just horrible my monkey is been in and out the shop for over a month from ordering all the wrong parts to doing work that they need to be done it’s just been a clown show

Are we talking about the frunk monkey here?

 

[Mach1E]

Add this to the list of reasons I believe this car is not “durable.”

Been on a car forum for every car I’ve owned.

Never seen so many parts just scratch, crack and break so easily.

Ford went waaaay too far in the cost cutting department when they sourced parts for this car.

If you disagree, feel free to test the durability of any of the interior plastic trim. Or specific parts like the plastic tabs that hold up the storage shelf in the rear in the upper position. Or the charge port cover.

Everything plastic in the car seems super flimsy and weak. The glass isn’t any better. Randomly shatters on people. Or cracks with the first tiny rock.

It’s a good thing it’s pretty and drives so dang well.

 

[SignMD]

Add this to the list of reasons I believe this car is not “durable.”

Been on a car forum for every car I’ve owned.

Never seen so many parts just scratch, crack and break so easily.

Ford went waaaay too far in the cost cutting department when they sourced parts for this car.

If you disagree, feel free to test the durability of any of the interior plastic trim. Or specific parts like the plastic tabs that hold up the storage shelf in the rear in the upper position. Or the charge port cover.

Everything plastic in the car seems super flimsy and weak. The glass isn’t any better. Randomly shatters on people. Or cracks with the first tiny rock.

It’s a good thing it’s pretty and drives so dang well.

I agree, while I like the Mach-e it's my first American car in 25 years and the build quality is nothing like my Audi e-tron. Fortunately, I live in an area that's not to harsh on cars so no major issues so far. My GTPE should be much better built for 68K. The charge port cover is pathetic.

 

[OrchidMania]

I feel for you. I accidently backed over something and been waiting for Ford Body shop to either respond or fix the car. Insurance approved claim July 6. After numerous calls and texts to body shop with same reply , will get back to you which they never did. I had to do what I didn't want to do. I sent an email to them and copied the GM. I didn't want to do that but had no choice. It wasn't 30 minutes later that Ford Pass let me know someone opened my car hatchback and door and within an hour USAA had approved the additional items for the claim.
My issue is I should not have had to copied the GM in order for them to even look at my car...or to return an email or phonecall. I also asked while the car has been sitting there, could they install the software recall. As far I can see in Ford Pass it hasn't been done.

Not sure at this point how I will rate them Body Shop office 0 GM 10 Communictions 1
Service Dept rep (for recall) 2. Actual workers (got to look at car and see how finished my baby looks..) I don't want to screw the dealership just the body shop office .....
If they were backed up and couldn't get to the car they should have set those expectations.

 

[Avelli]

At this point Ford won't do anything, an insurance claim will be in order.

Meanwhile Ford can watch their sales plummet once prospective customers get insurance quotes while shopping around...

 

[ripperAZ]

I have not thought about Dieter and his epic show Sprockets in decades …
Jes sayin. That made me happy like a little girl. Now we Dance just after we touch the monkeys

 

[AllenXS]

Are we talking about the frunk monkey here?

Isn’t there a song about frunk monkey?

 

[HuntingPudel]

Isn’t there a song about frunk monkey?

Dunno about that, but there is that Peter Gabriel song…

 

[Thesmoothdome]

That's a bummer. When the supports for my cargo floor broke, the first Ford dealer I took it to refused to even approach Ford about it. I took it to another dealer who did the leg work and Ford replaced both rear quarter panels. When I posted a question here related to my center channel blowing, Ford customer service reached out here and worked with my dealer to get the problem fixed. Because it took a few weeks to get the part, she offered me an extended service plan free of charge for my troubles. YMMV, but my experience with Ford has been wonderful.

I would suggest if there is one by you, take it to another dealer. The other option, if your deductible is low on your comprehensive is low, that may be the cheapest way to repair if you can't get the dealer to work with you.

 

[EELinneman]

Dunno about that, but there is that Peter Gabriel song…

Beatles have one too "everyone's got something to hide except for me and my monkey"

Sponsored