Water/Condensation in tail light - Warranty Claim UK?

[tallguyuk]

Folks,

As always, 1yr and 25 days after delivery, rear tailgate mounted taillight has developed a fault, probably due to water ingress/condensation (drivers side- issue/passenger side - perfect). no accident or damage to the light, is this still a warranty item?

Cheers - Tallguy

 

[Wonky_Donkey]

Absolutely!

Give your dealership a call and book it in, then raise a ticket with Ford Customer Relations Centre ([email protected])

Between them they should get you sorted

 

[tallguyuk]

Absolutely!

Give your dealership a call and book it in, then raise a ticket with Ford Customer Relations Centre ([email protected])

Between them they should get you sorted

Thanks -

 

[MrLoganRoss]

There is now a TSB so it should be covered under warranty. I actually had mine taken care of yesterday due to water coming out of the trunk door inner handle. I believe the fix (which took them two hours to complete) was to remove the lights and apply sealant. Perhaps in your case they have to replace the lights.

 

[tallguyuk]

There is now a TSB so it should be covered under warranty. I actually had mine taken care of yesterday due to water coming out of the trunk door inner handle. I believe the fix (which took them two hours to complete) was to remove the lights and apply sealant. Perhaps in your case they have to replace the lights.

Thanks - don't happen to know the TSB number by any chance?

 

[Wonky_Donkey]

Thanks - don't happen to know the TSB number by any chance?

Just as a word of caution - TSB numbers for Ford US and Ford EU are often different.

We’ve had no end of people here go to a dealer with a forum provided TSB and the dealers say it doesn’t exist.

 

[tallguyuk]

Just as a word of caution - TSB numbers for Ford US and Ford EU are often different.

We’ve had no end of people here go to a dealer with a forum provided TSB and the dealers say it doesn’t exist.

thanks for the heads up

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