HELP! Ford not honoring warranty with 311 miles on car

[Mach1E]

Tom/State of Charge made a lot of reviews of numerous EVSE's and I have never heard of any objections from Ford.

People do reviews of all kinds of stuff people put on cars.

It only matters in the rare situation that that “stuff” causes damage.

Ford never says they won’t let you put or use aftermarket parts on your car. They just won’t cover it if those parts “fail and cause damage.”

And again, why would they cover damage caused by some other manufacturers part failing?

Now if your Ford branded charger fails and somehow fries your car, yeah, I would expect it to be covered.

Sponsored

 

[Space_Pony]

People do reviews of all kinds of stuff people put on cars.

It only matters in the rare situation that that “stuff” causes damage.

Ford never says they won’t let you put or use aftermarket parts on your car. They just won’t cover it if those parts “fail and cause damage.”

And again, why would they cover damage caused by some other manufacturers part failing?

Now if your Ford branded charger fails and somehow fries your car, yeah, I would expect it to be covered.

I was also responding to the 1st post by the OP where he states that the dealer stated that he needed to use a Ford branded EVSE.

 

[Mach1E]

I was also responding to the 1st post by the OP where he states that the dealer stated that he needed to use a Ford branded EVSE.

Yeah the only time I’ve heard “objections from Ford” are on threads like this where the dealership claims that the damage caused by a faulty charger isn’t covered under warranty.

So just for the record this is the list of responses from Ford (or its dealerships).

1. Multiple dealerships claiming it’s not covered.
2. The Ford official account saying it’s not covered
3. The chatbot in FordPass saying it’s not covered

But people are still questioning it. I understand that any of those 3 “can” be wrong. But when all 3 saying the same thing? I might start believing it.

But if people still don’t believe it. Only thing next I would say is try calling the BEV team at Ford directly and see if they say the same thing? 800-392-3673

 

[eponey]

Yeah the only time I’ve heard “objections from Ford” are on threads like this where the dealership claims that the damage caused by a faulty charger isn’t covered under warranty.

So just for the record this is the list of responses from Ford (or its dealerships).

1. Multiple dealerships claiming it’s not covered.
2. The Ford official account saying it’s not covered
3. The chatbot in FordPass saying it’s not covered

But people are still questioning it. I understand that any of those 3 “can” be wrong. But when all 3 saying the same thing? I might start believing it.

But if people still don’t believe it. Only thing next I would say is try calling the BEV team at Ford directly and see if they say the same thing? 800-392-3673

I think there is a miscommunication here.

The point of the thread is because of how the J1772 standard works its basically impossible for the "wall charger" which is more accurately called an EVSE (Electronic Vehicle Supply Equipment, it does no actual charging) to electrically damage the car. The "charger" is a part of the car itself.

If maybe there was physical damage to the port...maybe. If they are saying a power surge...maybe.

That's the crux of the issue, there is just simply not enough information to figure out what OP's problem really is.

 

[Mach1E]

I think there is a miscommunication here.

The point of the thread is because of how the J1772 standard works its basically impossible for the "wall charger" which is more accurately called an EVSE (Electronic Vehicle Supply Equipment, it does no actual charging) to electrically damage the car. The "charger" is a part of the car itself.

If maybe there was physical damage to the port...maybe. If they are saying a power surge...maybe.

That's the crux of the issue, there is just simply not enough information to figure out what OP's problem really is.

What you’re responding to is a side conversation that came up as to whether or not it should be covered IF it is proven that the EVSE is to blame.

We don’t think the OP’s car was damaged by his EVSE. But it came up because his dealer’s initial response was that it was and would be denied.

For other people in the same rare situation, this has come up a few times so the answer to this question is pretty important to know. Plus if Ford actually stated that non-Ford branded EVSE damage actually would be covered…… that would help the OPs case with his dealer as the cause of the damage would be irrelevant.

Unfortunately they said the opposite so it didn’t help the OP in that case. But he should be covered especially since he said the car hadn’t been charged in 2 days before it died. Would be really hard to blame the EVSE in the OPs case.

 

[shelbycobra]

UPDATE: Sorry for the delay in responding. The dealership changed out the HVJB and that has fixed the issue. They covered the fix this time, but will not the next time as I have a ChargePoint home charger (brand new and professionally installed) that they think is not Ford approved--but they don't know as no one has a list of Ford approved chargers. Very odd. I did lower the charge rate to 32A as a precaution. I appreciate everyones comments/concerns. Love you guys!

 

[tls]

Yeah the only time I’ve heard “objections from Ford” are on threads like this where the dealership claims that the damage caused by a faulty charger isn’t covered under warranty.

You are moving the goalposts all over the field. The dealership did not claim that "damage cause by a faulty charger isn't covered under warranty". The dealership claimed that, regardless of causality, use of any EVSE not on what appears to be a wholly imaginary "Ford list" is grounds for denial of warranty claims. Ford themselves entered this thread to say that is not, in fact, true.

 

[Ford Motor Company]

UPDATE: Sorry for the delay in responding. The dealership changed out the HVJB and that has fixed the issue. They covered the fix this time, but will not the next time as I have a ChargePoint home charger (brand new and professionally installed) that they think is not Ford approved--but they don't know as no one has a list of Ford approved chargers. Very odd. I did lower the charge rate to 32A as a precaution. I appreciate everyones comments/concerns. Love you guys!

If you have any issues moving forward just let me know.

 

[Maquis]

If you have any issues moving forward just let me know.

His dealer is still telling him that they won’t warrant another failure because he uses a ChargePoint EVSE. I hope you can get someone to straighten out that dealer! We don’t need that kind of crap…..

 

[tls]

If you have any issues moving forward just let me know.

Can you confirm one more time that use of EVSE ("chargers") with the relevant NRTL approvals and installed according to local codes and regulations does not require Ford approval?

In other words, that Ford is not in the business of "approving" EVSE, nor is use of an EVSE "approved" by Ford a requirement for maintaining warranty coverage?

 

[shelbycobra]

If you have any issues moving forward just let me know.

Hi Brian. Not sure what you did buy I know you did things behind the scenes. Thank you very much. I appreciate(I think we all do) that you monitor this sight

 

[Mach1E]

You are moving the goalposts all over the field. The dealership did not claim that "damage cause by a faulty charger isn't covered under warranty". The dealership claimed that, regardless of causality, use of any EVSE not on what appears to be a wholly imaginary "Ford list" is grounds for denial of warranty claims. Ford themselves entered this thread to say that is not, in fact, true.

Ford set the goal posts not me.

And damage caused by ANY 3rd party product isn’t covered under warranty.

Including but not limited to cell phones, aftermarket parts and yes, non-Ford branded chargers.

This isn’t unique to Ford. Every car manufacturer has similar clauses in their warranty info. Why would they cover damage by a 3rd party product they didn’t make or install?

Ford entered the conversation and said it IS TRUE.

Direct quote from Ford on post #100-
“In simple terms: As long as a third-party part (including an EVSE) does not directly cause damage, your vehicle warranty is valid.”

Which means if it does cause damage, your claim may be denied.

For the OP, they should be fine since it doesn’t appear the damage was caused by the EVSE.

 

[Ford Motor Company]

Hi Brian. Not sure what you did buy I know you did things behind the scenes. Thank you very much. I appreciate(I think we all do) that you monitor this sight

Happy to help! While I can't always do things personally, know that I'm doing what I can behind the scenes.

 

[Mach1E]

Can you confirm one more time that use of EVSE ("chargers") with the relevant NRTL approvals and installed according to local codes and regulations does not require Ford approval?

In other words, that Ford is not in the business of "approving" EVSE, nor is use of an EVSE "approved" by Ford a requirement for maintaining warranty coverage?

They covered this in post #100.

You don’t need Ford approval to use any aftermarket chargers or parts.

But if those parts cause damage to your car, you won’t get that damage covered.

There is even more warranty language with some Ford branded performance parts.

Even some Ford branded things can threaten warranty claims (think superchargers and performance parts like that). Sometimes you can get an aftermarket warranty coverage but putting a Ford supercharger on your car even at a Ford dealership…… you aren’t working with the original Ford powertrain warranty when your transmission blows up.

 

[tls]

They covered this in post #100.

You don’t need Ford approval to use any aftermarket chargers or parts.

But if those parts cause damage to your car, you won’t get that damage covered.

Yes, but the onus is on them to _prove_ the aftermarket parts damaged your car if they use that as a reason for denying warranty coverage. That is black-letter Federal law in the United States and many individual states have even stronger protections, for example against misleading customers that aftermarket parts endanger their warranty coverage.

I think it would be in Ford's interest to make a statement that even more clearly forecloses the sleazy dealer behavior going on here.

Sponsored