No communication between Fordpass and vehicles after it goes to sleep.

[Ford Motor Company]

So knowing what we know from the last couple posts, is there anything I can do with this information to get closer to a fix?

Sorry I'm late to the party here - catching up after the TG break. I'll message you and see if our engineering team can help diagnose.

Sponsored

 

[xwtk]

Sorry I'm late to the party here - catching up after the TG break. I'll message you and see if our engineering team can help diagnose.

Hey Brian, I would be very glad if you could additionally review my question on this matter as well:
https://www.macheforum.com/site/thr...les-after-it-goes-to-sleep.40409/post-1039963

Thanks.

 

[Ford Motor Company]

Hey Brian, I would be very glad if you could additionally review my question on this matter as well:
https://www.macheforum.com/site/thr...les-after-it-goes-to-sleep.40409/post-1039963

Thanks.

I saw, but there is not question for me to answer. Only an idea shared - unless I missed something?

 

[xwtk]

I saw, but there is not question for me to answer. Only an idea shared - unless I missed something?

Yes, sorry for the misphrase. I meant if we could discuss that and see what can be done about it.

 

[jgargano44]

Sorry I'm late to the party here - catching up after the TG break. I'll message you and see if our engineering team can help diagnose.

Brian, I messaged you the details. Is there anything else you need from me?

 

[xwtk]

Brian, I messaged you the details. Is there anything else you need from me?

Did they get it solved for you?

 

[jgargano44]

Did they get it solved for you?

Not yet. Ford Engineering had me try a handful of potential fixes but nothing has worked yet. I’m now awaiting next steps from them.

 

[xwtk]

Not yet. Ford Engineering had me try a handful of potential fixes but nothing has worked yet. I’m now awaiting next steps from them.

Are you able to list what they asked you to do?

 

[jgargano44]

Are you able to list what they asked you to do?

Sure.
First suggestion was:
"There are many DTC’s for this VIN which needs to be addressed on dealer end. Also the Device Never had a Data Session; suspected APN issue.
Common steps to resolve this issue include:

• Check that the device has been configured with the correct APN.
• Verify all sockets and ports on the device are closed and free to use.
• Verify the destination IP address is accurate.
• Verify the server is replying using the same IP addresses and ports as the originating message/packet. NOTE: The device IP address shown in Control Center is not the same IP address the server sees. The device's IP address is translated (NAT) to a public IP address and port.

If applicable, verify your firewall is open to IP range 204.16.68.0/23 and source ports 1024-65535."

I did not take it to the dealer yet for this step because I questioned that if it is an issue with connectivity, why am I able to do remote commands for the first 30 minutes after car is turned off. They said to hold off bringing to the dealer for now.

Second attempt was: The VIN has been retriggered to the correct ICCID and the correct Carrier Feed. This may take a few hours to complete. Once this is completed I will let you know, and you should attempt a remote command > 30 Minutes after IGN OFF to confirm the vehicle is functioning as expected! (This did not work)

Third attempt was: Force close Fordpass app. Then "The customer will need to perform a key cycle to refresh it on the vehicle side, but after that remote commands should work fine." (This did not work)

Fourth attempt was:
Could you try this:

1. Delete your vehicle entirely from the FordPass app.
2. Re-register the vehicle in the app.
3. Take the vehicle for a quick drive.
4. Turn the vehicle off and wait at least 30 minutes. (This part is important).
5. Try sending a remote command again.

(This did not work)

Fifth attempt was:
pull Fuse 11 in the passenger footwell.

If you go the fuse route, here is the drill:

• Turn the vehicle off.
• Locate the fuse box in the passenger footwell. You will definitely want a flashlight and a pair of needle-nose pliers (trust me, it makes it way easier than trying to use your fingers).
• Find Fuse 11/12.
  
  
  
• Pull the fuse out. Be careful not to drop it.
• Wait 5 minutes.
• Pop the fuse back in.

(This did not work)


They have not provided any suggestions since this, I am waiting on a reply for next steps.

 

[xwtk]

The only one making sense here is the second attempt. The first one makes no sense at all, so you were right not to get it to a dealer. Last 2 attempts are pretty much the same thing. They need to probably check whether the VIN of the car matches the VIN stored in the carrier's database, because if I am aware Ford sends AT&T (your US carrier) the ICCID for it to then send an SMS wake-up command that is tied to the VIN (but I am not sure about command being VIN linked, I read it in a Russian forum). Also they need to check whether the TCU receives SMS commands sent by AT&T, and that it is not just a network station issue where you live.

 

[jgargano44]

For anyone interested I finally got this issue corrected. I'll try and describe at least what was relayed to me on the fix. Ford engineering team and my dealer went through options for about a month and were fairly certain there was a mismatch in the phone/serial number stored in my cars computer and what AT&T had for my vehicle. I took my car to the dealer and they were told by Ford Engineering to provision the TCU. Dealer said it was showing it didn't need provisioning, but Engineering told them to force the provisioning. Once they did that connectivity was restored with my wakeup commands through the Fordpass app.

Surprisingly, Ford covered the cost of the dealer visit.

 

[Maquis]

Surprisingly, Ford covered the cost of the dealer visit.

Do you have an ESP?

 

[jgargano44]

Do you have an ESP?

Nope. I guess it’s just because I’ve been dealing with this for about two years with multiple visits to a dealership that I’ve paid out-of-pocket already.

Sponsored