The Build Week 1/24/2021 Club

TxTom

Well-Known Member
First Name
Tom
Joined
Sep 29, 2020
Threads
5
Messages
104
Reaction score
80
Location
Irving TX
Vehicles
2023 Mach-E GTPE and 2021 Escape PHEV Titanium
Occupation
Retired
Country flag
Called 800-334-4375. I let her know that the car was in KC and had been transferred to another ramp, and she confirmed it was no longer stop-ship status. Then she looked further and saw the railcar number...for once more than “intransit.” I did give her the dealer info and their 4-digit order number.
Sponsored

 

generaltso

Well-Known Member
Joined
Jun 24, 2020
Threads
76
Messages
15,389
Reaction score
28,696
Location
Vermont
Vehicles
2024 Kia EV9 GT-Line
Country flag
Called 800-334-4375. I let her know that the car was in KC and had been transferred to another ramp, and she confirmed it was no longer stop-ship status. Then she looked further and saw the railcar number...for once more than “intransit.” I did give her the dealer info and their 4-digit order number.
I tried that, but she didn't seem to have access to any details other than the ETA that I already have. I asked her to look for a railcar number listed anywhere, but no luck.
 

TxTom

Well-Known Member
First Name
Tom
Joined
Sep 29, 2020
Threads
5
Messages
104
Reaction score
80
Location
Irving TX
Vehicles
2023 Mach-E GTPE and 2021 Escape PHEV Titanium
Occupation
Retired
Country flag
I tried that, but she didn't seem to have access to any details other than the ETA that I already have. I asked her to look for a railcar number listed anywhere, but no luck.
Got the impression she must have accessed the dealer VV. Her final comment after providing the railcar number was “don’t have any update on that railcar movement.”
 

generaltso

Well-Known Member
Joined
Jun 24, 2020
Threads
76
Messages
15,389
Reaction score
28,696
Location
Vermont
Vehicles
2024 Kia EV9 GT-Line
Country flag
Got the impression she must have accessed the dealer VV. Her final comment after providing the railcar number was “don’t have any update on that railcar movement.”
Thanks. Maybe I'll try again tomorrow and see if I get somebody else that knows where to look.
 

generaltso

Well-Known Member
Joined
Jun 24, 2020
Threads
76
Messages
15,389
Reaction score
28,696
Location
Vermont
Vehicles
2024 Kia EV9 GT-Line
Country flag
Got the impression she must have accessed the dealer VV. Her final comment after providing the railcar number was “don’t have any update on that railcar movement.”
I tried calling again, but didn't get any more information. She said that she can see the ETA date and a routing number, but that's it. No railcar.
 


TxTom

Well-Known Member
First Name
Tom
Joined
Sep 29, 2020
Threads
5
Messages
104
Reaction score
80
Location
Irving TX
Vehicles
2023 Mach-E GTPE and 2021 Escape PHEV Titanium
Occupation
Retired
Country flag
I tried calling again, but didn't get any more information. She said that she can see the ETA date and a routing number, but that's it. No railcar.
I gave her my dealer number (starts with a “F” followed by several numbers) as well as the dealer 4-digit numeric code, and got the impression she accessed another system...assume it’s the dealer visibility. I confirmed the info with my sales person last e evening. He showed the railcar Id as well and showed It at the new Ramp at 9pm on 2/9.
 

GoosePond08

Well-Known Member
First Name
Mike
Joined
Jun 28, 2020
Threads
5
Messages
394
Reaction score
600
Location
Maryland
Vehicles
2021 Mach E eAWD Premium 2025 Mach E GT eAWD Performance
Country flag
I cant recall seeing it yet but has anyone in this build group of 1/24 original schedule recieved final delivery yet?
 

Plutoman15

Well-Known Member
Joined
Jun 30, 2020
Threads
28
Messages
837
Reaction score
927
Location
Chambersburg, PA
Vehicles
Excursion, Expedition
Country flag
Assuming our cars got on the train at the Birmingham ramp, are we done with palsapp updates or is it the same trucking company that takes them to the dealer at the other end?
 

GrumblesTheDog

Well-Known Member
Joined
Aug 21, 2020
Threads
9
Messages
421
Reaction score
644
Location
Ohio
Vehicles
2021 Mustang Mach-E GB FE
Country flag
1/10!!! Go start your own group... LOL JK Jk
Plus or minus a day get to join? Still waiting from 1/9 here, with ETA that came and went. I know it's moving, but I am still not sure where - I am fortunate that I am not dependent on this, but I am absolutely obsessing over when it'll arrive.

I called that customer service number, and strangely the representative said she wasn't allowed to give location information out??
 

Kamuelaflyer

Well-Known Member
First Name
Bill
Joined
Feb 18, 2020
Threads
11
Messages
11,366
Reaction score
22,963
Location
Hawaii
Vehicles
2021 Premium Infinite Blue. ER AWD. 2020 Raptor, 2021 Ranger.
Country flag
Assuming our cars got on the train at the Birmingham ramp, are we done with palsapp updates or is it the same trucking company that takes them to the dealer at the other end?
Depends upon location. For many locations back east, the answer is Palsapp isn’t done with you ... quite yet.

Out west, the slow to update palsapp will be the last hard snd fast location you get on your car to be until your dealer calls.
Sponsored

 
 







Top