Good point. My dealership is part of a very small family owned group and I’m lucky enough to know a family member. They are really great people.
If you’re going to rip the car apart, especially new, you put down protective coverings on the interior. If it’s a new vehicle from the factory, usually there are protective coverings on the interior (seats, steering wheel, etc). You remove these last, just before delivery, to avoid any accidents while prepping the car. Therefore, those coverings should have still been on the seats. And just how did a car make it out of Mexico if it requires this much surgery? Ford will want to know about this because they’re paying.
No, you don't. You might like to believe that, but that's not what happens in the real world. Most likely the dealer has already been in contact with Ford, but they will certainly know about it when the warranty claim is filled.
Ok ?‍
I’d still refuse delivery of the vehicle unless there was a VERY good explanation, and I’d be all over the interior with a fine tooth comb before accepting delivery.
that's why he will get an OTA. all of us had this done to our cars, everyone except you.Ok ?‍
You are certainly entitled to your opinion. If the vehicle was delivered to me fully functional I would have no issue. It is still a new car. It has simply had a repair performed. I will agree that communication could have been much better. Question for you: have you asked if there were any repairs made prior to taking delivery on every new car you have purchased? If not, you may have unknowingly accepted a vehicle that had work even more extensive than this done to it. For most customers it comes down to 'you don't want to know how the sausage is made' when it comes to automotive repair. I'd be happy to post some pictures from my days as a tech with vehicles disassembled to extents you would scarcely believe. I put every one of them back together and the owners were happy to have their functional vehicles back.
I can share my recollection with you. I worked as a dealership service tech for about 20 years. From 1996-2005 at Chevy stores, 05-13 at Cadillac, and 13-15 at Infiniti. All except the Infiniti store were high volume dealers. My rough guess is about a dozen vehicles needed major repair right off the car hauler.
Are you saying a dozen vehicles across your entire 20 year career? Or a dozen vehicles per car hauler?
All true. In 2020, Lexus had to replace some faulty engines, some in delivered cars, some that were still on the dealer lots. So some Lexus owners got a replacement engine even before they bought the vehicle, and don't know it.
A dozen total over 20 years. We're not talking '70s manufacturing quality here. ?
