Mach E - 6 month impressions

pr0t0c0l_dr01d

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I’ve owned my mach E for 6 months and I’ve put 7500 miles on it. Let me start by saying I love this car and my goal is to have @Ford Motor Company notice this post and improve a vehicle that I consider to be an absolutely brilliant freshman EV effort. I will not go back to ICE - the instant electric power and torque is like a drug and I love it, but this car does have some pretty significant problems and I hope I can make my tiny voice count.

I am not a Tesla-basher. I’ve driven a model 3 and it also was a terrific experience. The build quality wasn’t awesome, and Tesla’s reputation for cheap interior quality is deserved from what I can see. I’m sure Tesla will get their manufacturing game straightened out. But I should point out that some of the things I dislike about my Mach E are things Ford copied from Tesla.

Here are my gripes, from smallest to largest:

The charging port door is wonky. I like that they didn’t pull a Rivian and waste time and money developing a gimmicky automatic door, but it’s actually quite annoying to open and close the charge port.

The sound of the door closing is cheap. I know I know, minor gripe, but it doesn’t have that satisfying muted thud of a more premium car. It sounds like a door slamming. I remember reading an article years back about how they worked hard to make the Focus RS door closing sound premium and I don’t think they bothered with the Mach E. This is a Mach E select, but it was still 50 grand.

There is a buzz in the interior where the plastic meets the center console. Again, 50K car, there should be no buzzes or rattles. Where were Ford’s sound engineers on this one?

The door buttons. Nobody needs these. Give me a regular, grabbable door handle like on my Expedition any day of the week. I really dislike these needless electronic gizmos that people need to figure out to get into my car.

The heated seats are too hot. At maximum, they are unbearable after only a few minutes. EV makers actually recommend that you use heated seats instead of HVAC system to keep warm, in order to increase the range.. Sorry, consumers don’t want to hear stuff like this.

The pedestrian speaker in reverse. This is an annoyance. In fact, thanks to the speaker, I wake up my wife when I leave the house early for work. I’d be able to glide away noiselessly if it weren’t for this needless enhancement.

The center console screen is TOO BIG. This is a nod to Tesla that nobody needs. The heated seat and HVAC controls do NOT need to be part of the central screen, and I really dislike how the screen pokes up and blocks the really nice dashboard in this thing. It would be better about 3/4 of the current size IMHO. Currently, it’s so big that the lower left corner actually pokes my knee while im driving and that is supremely annoying.

The lower tray - I hate this thing. It hurts my shin while I’m driving and it really should angle my phone toward me. The leg area of the interior needs to be completely rethought. The Polestar2 has a brilliant-looking leg area - nothing for your legs to hit while driving.

Appearance - the Mach E Has what I like to call a reverse mullet - party in the front, business in the back. It looks absolutely terrific from the front. And while it has grown on me since I bought it - the back needs work. The stance is also kind of wrong - it needs to be lower, and the wheels need to match the wheel arches better. I’m also annoyed that Ford makes you buy a GT to get the glowing Mustang logo. Throw me a bone here would you?

The software - again, don’t copy Tesla. I don’t care about games. Instead, let’s get Apple and Google to make CarPlay and Android Auto more useful. Why can’t I use the Netflix app in CarPlay when my car is stopped? I don’t need auto companies coming up with their own subscription based entertainment options. And I sure as heck will get the pitchforks out if they ever charge me a monthly fee to use my heated seats a la Toyota.

And finally, the biggie. The ride is atrocious. I live in New England, where the frost heaves and plows make the roads a bit of a nightmare. I’ve never ridden in a car that makes me feel the road imperfections like this one. I’ve said in another forum, it’s like taking kidney punches. Maybe the magnaride in the GT is better than the suspension in the Select, but I’d need to spend 20 grand more to get myself into a GT (And lose out on a sizable Massachusetts rebate incentive in the process). On the highway this thing is a dream. I effortlessly float around the other cars. The acceleration is beautiful - it’s like being the wind itself. Seriously. But in my town, where I spend most of my time shuttling my kids around to school and sports - it’s bad. All I can think of is James May on Top Gear bitching about how ride firmness has ruined many modern sports cars, and he’s right. These EV’s need more active suspension modes for real-world conditions. I know this is a performance car, but I’ve never felt discomfort like this in a vehicle and it actually interferes with my driving at times.

I have other gripes, but I’ll stop there for now.

ALL OF THAT BEING SAID

I have no plans to get rid of this car anytime soon. It’s only a Select AWD with 266 HP, and the acceleration feels blistering. I leave my street, and look down at my speedo and I’m breaking the law before I can even check my speed. AWD is fabulous in the snow. It’s absurdly fun to drive and I can’t wait to see what Ford does to improve it. But improve it they must, and I hope like hell they don’t just try to copy Tesla while doing it. I don’t need video games or AI or intelligent door latches that freeze in the winter and piss me off. I’m a New England Dad who always loved Mustangs but couldn’t justify buying a RWD monster-machine pleasure craft that can’t go anywhere in the snow. This car solves all of that.

I think the whole EV industry needs a revolution in battery chemistry and tech in order to become truly viable. The range is still too short, the battery pack is way too heavy, and too much impacted by cold weather, and charging infrastructure presents some significant hurdles to success. We have a ways to go yet.
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RickMachE

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Pedestrian noise federal mandate...
 

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I've had my Mach-E for 10 months and 8000 miles. I appreciate your efforts to reflect and share you list! But for the fine folks at @Ford Motor Company, just want to add a different point of view.

I feel very differently about nearly every item you list in your gripes. I have no buzzes in the car and the door close sound is A-OK. The huge center screen is a favorite feature. The door buttons are cool and the lack of handles makes the design so clean and futuristic. The design, including the rear, is awesome (though I do agree the wheels would look better if they were more flush with the fenders). Are Tesla-like games important to me? Definitely not but do they bother me? No. Plus, news flash, Ford does not control what apps Apple or Google enable for CarPlay/AA. Like you, I love the instant torque and other wonders of electric power. And of course there's room to improve the Mach-E. But I've never felt more thrilled with a car purchase and despite some minor gripes (PAAK, frunk release, semi-bouncy freeway ride), I see myself happily driving this thing for many years to come.
 


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pr0t0c0l_dr01d

pr0t0c0l_dr01d

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I've had my Mach-E for 10 months and 8000 miles. I appreciate your efforts to reflect and share you list! But for the fine folks at @Ford Motor Company, just want to add a different point of view.

I feel very differently about nearly every item you list in your gripes. I have no buzzes in the car and the door close sound is A-OK. The huge center screen is a favorite feature. The door buttons are cool and the lack of handles makes the design so clean and futuristic. The design, including the rear, is awesome (though I do agree the wheels would look better if they were more flush with the fenders). Are Tesla-like games important to me? Definitely not but do they bother me? No. Plus, news flash, Ford does not control what apps Apple or Google enable for CarPlay/AA. Like you, I love the instant torque and other wonders of electric power. And of course there's room to improve the Mach-E. But I've never felt more thrilled with a car purchase and despite some minor gripes (PAAK, frunk release, semi-bouncy freeway ride), I see myself happily driving this thing for many years to come.

That’s why I said, let’s get Apple and Google to work on it. Ford should work with them to improve their offerings - I don’t want to have to pay a car company for more stuff I already subscribe to in other mediums.
 

2FlyMache

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I've had my Mach-E for 10 months and 8000 miles. I appreciate your efforts to reflect and share you list! But for the fine folks at @Ford Motor Company, just want to add a different point of view.

I feel very differently about nearly every item you list in your gripes. I have no buzzes in the car and the door close sound is A-OK. The huge center screen is a favorite feature. The door buttons are cool and the lack of handles makes the design so clean and futuristic. The design, including the rear, is awesome (though I do agree the wheels would look better if they were more flush with the fenders). Are Tesla-like games important to me? Definitely not but do they bother me? No. Plus, news flash, Ford does not control what apps Apple or Google enable for CarPlay/AA. Like you, I love the instant torque and other wonders of electric power. And of course there's room to improve the Mach-E. But I've never felt more thrilled with a car purchase and despite some minor gripes (PAAK, frunk release, semi-bouncy freeway ride), I see myself happily driving this thing for many years to come.
I agree with the above. Love the car and now have 16000 miles on it. Other than the wind noise which was corrected by the pano and windshield recall work, car has been flawless. I also love the big screen.
 
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pr0t0c0l_dr01d

pr0t0c0l_dr01d

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Don’t get me wrong, I like a big screen. But I don’t like how this one intrudes into my personal space. I also don’t like the Tesla-initiated trend of the ‘floating ipad’ look. I prefer screens that are integrated into the dash in a more seamless way, like the original Model S, and I don’t mind physical buttons where warranted. I also see no need for the big volume wheel, even if it does look kinda cool.
 

Socalsp3

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Haven't driven MME yet but there's so many complaints on the bouncy suspension. Hyundai managed to get the suspension perfect in the ioniq 5 so it can be done in a heavy EV. Hope Ford can rework it next model year.
 

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I live in NE also. Have a Mach E premium ER for a year. I do not find the drive harsh at all. It handles quite well on all our uneven surfaces. I'm not saying yours doesn't behave differently just that in similar environment I have a difference experience. Maybe one difference is premium vs select? Also, not sure if you have ER. Maybe the extra battery weight might change the road feel?
 
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pr0t0c0l_dr01d

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I don‘t have the extended range battery, it’s standard range. There’s a giant thread about this where many have suggested options including aftermarket suspension replacements (not really available yet), removing air from the tires (affects range), or simply going faster :)

Going faster works, but it’s not really a viable solution in thickly settled areas. I think I would test drive/upgrade to a GT with magneride before I tried installing an aftermarket suspension.

On smooth roads and highways this thing is a joy. One good thing about the tight suspension and low center of gravity is that it corners really flat despite being so heavy. I love the way this car handles in corners on smooth roads. There are just so many places in my town where the roads need work that it really detracts from the experience.
 

Socalsp3

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I live in NE also. Have a Mach E premium ER for a year. I do not find the drive harsh at all. It handles quite well on all our uneven surfaces. I'm not saying yours doesn't behave differently just that in similar environment I have a difference experience. Maybe one difference is premium vs select? Also, not sure if you have ER. Maybe the extra battery weight might change the road feel?
You probably happen to live where the uneven roads are not causing harmonic vibration. It not only has to be uneven but uneven in a repeatable timing to cause the suspension to bounce.
 

DrSteveBrule

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Sounds like you would like a VW ID.4 if you want a satisfying door thunk and a better ride. I kinda regret trading mine.
 

MABachE131

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I love the hot seats! Make them hotter! Makes my stiff back feel so nice. Dude, it's adjustable, just turn it down.
Screen size is good. I just feel could have been molded into dash a little more.
 
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pr0t0c0l_dr01d

pr0t0c0l_dr01d

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I love the hot seats! Make them hotter! Makes my stiff back feel so nice. Dude, it's adjustable, just turn it down.
Screen size is good. I just feel could have been molded into dash a little more.
Heh I do sound like a whiner don’t I? I thought that’s what the internet is for? ;)

I only mention it because 1. every member of my family has complained to me about how hot it gets and 2. I suspect they made it so hot so it would be an alternative to the HVAC system - and I don’t think that’s the right message to be sending potential EV buyers. I suspect the range savings are not significant enough to tell people they should change their behavior.
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