Capt_Everything
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**Update**
4/15/22 afternoon
Scooped up my GT and all appears to be good!
Big thanks to several forum members here that helped scoot this along!
The case manager at Ford corporate was helpful and maintained good contact.
It wasn't a bad turn around for the work that needed to be performed!
Hopefully the new junction box performs better than the old one!
4/15/22 noon
Called the service department at noon to see if paperwork submitted for LVB replacement. To my surprise I was told the battery tester they used on the LVB was faulty and that the battery did charge overnight as it should. Sounds like I'll be able to pick it up later today...
4/14/22
Work completed only to find LVB will not charge.
No ETA on LVB!
This is an amazing oversight by Ford. To introduce a "one of a kind" lightweight AGM battery as the only LVB part approved. What a linchpin!
Brighter minds then mine at Ford should be working on spooling up an additional LVB supplier ASAP to augment need.
4/13/22
Well this is sad.
It's back together and is driveable but it won't charge properly. Currently the problem is undiagnosed without further info on how they will proceed. Time for another rental car.
Two weeks now without the Mach E.
4/12/22
Dropped by service center late morning and battery was already installed. Briefly spoke with tech who seemed confident and has been getting guidance through an online video conference. Was told that they have to reprogram all modules (including both FOBs) and it would take 7 hours and most likely be done overnight. It's odd to me how replacing contractors/relays (HVBJB) would require that. I'd really like to understand better why that is needed. Maybe I'll get some new code but I kinda doubt it because I updated all modules only about a month ago or so. Case manager from Ford corporate also checked in to with an update that it will be done probably Friday. Tech seemed to think tomorrow when I spoke last but maybe another issue popped up. We'll see tomorrow I guess.
4/11/22
The HVBJB part has been recieved by the service department and I stopped by to say hello to the tech who was prepping the battery for removal. He was draining the coolant lines from the battery and it looked like some high voltage cables were already disconnected. I got a few pictures of the new HVBJB I'll post.
The field service team had met with the tech and I believe they'll return tomorrow for the case cracking. As those of you reading up on this it sounds like it's they're down to simply an HVBJB replacement rather than that combined with the harness and the BECM.
4/7/22
Customer experience specialist- called to update me. Parts in transit, next Tuesday will call back to update me. Vehicle might return to service by end of Tuesday.
It was nice to be updated.
4/6/22
Refer to Post 66 (couldn't edit op for some reason)
4/5/22 night
Couldn't sleep last night until late so I went through the workshop manual. I totally forgot I had it. It doesn't take a genius to go through the logic tree and see that the BECM and HVBJB need replacement. The manual seems pretty good. By the time you get to be a mid career pilot, you get used to reading some pretty lengthy dry manuals.
Below is the one manual page that directs replacement of BECM & HVBJB and a few pages from the Falcon Fault dispatch guide, it operates in somewhat a similar manner which is cool. Thing I like about the Falcon guide is its all hyper linked so you get to answers quickly.
4/5/22 evening
I got contacted by the Ford corporate case manager a few hours later saying they spoke with the service representative and they are now saying they ordered parts to repair the system...
I'm thinking the HVB battery request may have triggered interest from Fords EV department to review the codes and reassess what the remedy should be...
The case manager said that it may be done by end of week.
4/5/22 morning
After spending yesterday trying to investigate which of the local Fords had the better EV department I discovered the one I chose was scantily equipped. I discovered how it's impossible to be part of the solution and even an intelligent customer is to wait and shut up.
A call today just came through that they ordered an HVB with no ETA. That's it, no description why by the service rep and no willingness to allow a conversation with the sole EV tech.
Confidence in a timely repair without further intervention is zero.
I remember a significant argument for Ford and against Tesla was, "well Ford has service centers all over, Tesla doesn't." Seemed rational at the time...
------------------------------------------------------------------------
March 31 2022
Well, today i got to test drive the i4 M50 on a small autox. Nice event, lots of cars, decent seat time.
In fact I'm still here, Stuck here.
Walked back to my GTPE, held the brake, hit the start and the dreaded "STOP SAFELY" red box popped up along with the flashing green start light.
What poop! All the BMW tests drivers getting to see this Ford being a Found On Roadside Dead! No a good look lol.
Hood popped, panels ripped off, attempting a jump of the LVB in case that was the issue and eventually a ground disconnect to attempt a computer test.
All to no avail!
Ford roadside app had a tow truck driver call quickly only to say he wasn't allowed in the state parking lot and road. Called the roadside number and quickly got ran in circles stating the tow truck was contacted, good bye. Of course that one isn't coming so I had to find out who is authorized to tow these roads.
+5000 miles, built Sept 2021, GTPE... was fun up until now.
4/15/22 afternoon
Scooped up my GT and all appears to be good!
Big thanks to several forum members here that helped scoot this along!
The case manager at Ford corporate was helpful and maintained good contact.
It wasn't a bad turn around for the work that needed to be performed!
Hopefully the new junction box performs better than the old one!
4/15/22 noon
Called the service department at noon to see if paperwork submitted for LVB replacement. To my surprise I was told the battery tester they used on the LVB was faulty and that the battery did charge overnight as it should. Sounds like I'll be able to pick it up later today...
4/14/22
Work completed only to find LVB will not charge.
No ETA on LVB!
This is an amazing oversight by Ford. To introduce a "one of a kind" lightweight AGM battery as the only LVB part approved. What a linchpin!
Brighter minds then mine at Ford should be working on spooling up an additional LVB supplier ASAP to augment need.
4/13/22
Well this is sad.
It's back together and is driveable but it won't charge properly. Currently the problem is undiagnosed without further info on how they will proceed. Time for another rental car.
Two weeks now without the Mach E.
4/12/22
Dropped by service center late morning and battery was already installed. Briefly spoke with tech who seemed confident and has been getting guidance through an online video conference. Was told that they have to reprogram all modules (including both FOBs) and it would take 7 hours and most likely be done overnight. It's odd to me how replacing contractors/relays (HVBJB) would require that. I'd really like to understand better why that is needed. Maybe I'll get some new code but I kinda doubt it because I updated all modules only about a month ago or so. Case manager from Ford corporate also checked in to with an update that it will be done probably Friday. Tech seemed to think tomorrow when I spoke last but maybe another issue popped up. We'll see tomorrow I guess.
4/11/22
The HVBJB part has been recieved by the service department and I stopped by to say hello to the tech who was prepping the battery for removal. He was draining the coolant lines from the battery and it looked like some high voltage cables were already disconnected. I got a few pictures of the new HVBJB I'll post.
The field service team had met with the tech and I believe they'll return tomorrow for the case cracking. As those of you reading up on this it sounds like it's they're down to simply an HVBJB replacement rather than that combined with the harness and the BECM.
4/7/22
Customer experience specialist- called to update me. Parts in transit, next Tuesday will call back to update me. Vehicle might return to service by end of Tuesday.
It was nice to be updated.
4/6/22
Refer to Post 66 (couldn't edit op for some reason)
4/5/22 night
Couldn't sleep last night until late so I went through the workshop manual. I totally forgot I had it. It doesn't take a genius to go through the logic tree and see that the BECM and HVBJB need replacement. The manual seems pretty good. By the time you get to be a mid career pilot, you get used to reading some pretty lengthy dry manuals.
Below is the one manual page that directs replacement of BECM & HVBJB and a few pages from the Falcon Fault dispatch guide, it operates in somewhat a similar manner which is cool. Thing I like about the Falcon guide is its all hyper linked so you get to answers quickly.
4/5/22 evening
I got contacted by the Ford corporate case manager a few hours later saying they spoke with the service representative and they are now saying they ordered parts to repair the system...
I'm thinking the HVB battery request may have triggered interest from Fords EV department to review the codes and reassess what the remedy should be...
The case manager said that it may be done by end of week.
4/5/22 morning
After spending yesterday trying to investigate which of the local Fords had the better EV department I discovered the one I chose was scantily equipped. I discovered how it's impossible to be part of the solution and even an intelligent customer is to wait and shut up.
A call today just came through that they ordered an HVB with no ETA. That's it, no description why by the service rep and no willingness to allow a conversation with the sole EV tech.
Confidence in a timely repair without further intervention is zero.
I remember a significant argument for Ford and against Tesla was, "well Ford has service centers all over, Tesla doesn't." Seemed rational at the time...
------------------------------------------------------------------------
March 31 2022
Well, today i got to test drive the i4 M50 on a small autox. Nice event, lots of cars, decent seat time.
In fact I'm still here, Stuck here.
Walked back to my GTPE, held the brake, hit the start and the dreaded "STOP SAFELY" red box popped up along with the flashing green start light.
What poop! All the BMW tests drivers getting to see this Ford being a Found On Roadside Dead! No a good look lol.
Hood popped, panels ripped off, attempting a jump of the LVB in case that was the issue and eventually a ground disconnect to attempt a computer test.
All to no avail!
Ford roadside app had a tow truck driver call quickly only to say he wasn't allowed in the state parking lot and road. Called the roadside number and quickly got ran in circles stating the tow truck was contacted, good bye. Of course that one isn't coming so I had to find out who is authorized to tow these roads.
+5000 miles, built Sept 2021, GTPE... was fun up until now.
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