JD Power: MME "Least Reliable New Car"

[MellowJohnny]

<snip>
But unfortunately Ford hasn't offered people the ability to schedule an appointment to "reliably" have the recalled part swapped out. Rather, Ford is making everyone wait for their car to break, and then inconveniently and unpredictably rush it to the dealership (best case driving it, otherwise flatbed) to leave it for diagnosis and a weeks-long wait for a backordered part that somehow still made it into 10,000+ new MME's in the third quarter.
</snip>

The *old* HVBJB still made it in to Q3 cars
OR
The *new* HVBJB was used in Q3 cars while the existing broken cars "patiently" waited...

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[Blue highway]

Whether we like it or not, there are many people that buy new cars and expect them not to have issues.

Apparently, the MME owners that responded to the J.D. Power surveys had more issues to respond with than did the owners of other vehicles.

Being curious, I Googled "Mustang MME problems". The results seem to me to indicate even more complaints on other forums than we indicate on this forum.

And those people get to respond to the Power surveys also.

Here are 8 pages of various and different complaints.

https://www.[Banned Site].com/forums/ford-mustang-mach-e-complaints-issues-problems.62/

And, like it or not, there are buyers that actually get upset over having to respond to 6 recalls on their new vehicle, LOL.

https://www.nhtsa.gov/vehicle/2021/FORD/MUSTANG MACH-E/SUV/AWD

How many days were these vehicles at the dealer just for recalls, in total?

banned site?

 

[Xadion]

While valad points if pointing to the myriad of harsh recalls and looming issue that basically bricks it... In the end the wheels stay on

 

[awp0]

The *old* HVBJB still made it in to Q3 cars
OR
The *new* HVBJB was used in Q3 cars while the existing broken cars "patiently" waited...

Sorry, to clarify what I meant: It's been reported that all MMEs manufactured after May 24 have the new part. It's also been reported that Ford delivered more than 10,000 new MMEs from July through September.

Meanwhile several people are reporting that the new part is backordered with long wait times while their broken cars sit at the dealership. So I'm suggesting that Ford is prioritizing their bottom line and new car sales. I'm not arguing whether this is right or wrong, but I if it's true then I think they deserve to take a hit on customer satisfaction and MME reliability scores. Just my opinion.

 

[All Hat No Cattle]

banned site?

Yeah, sorry. I edited my post accordingly.

I think that because it might be a competing forum, you can't link to it, but they do have a thread dedicated to "Complaints", 8 pages of them, compiled together.

I'm a Ford fanboy all the way, but jeez, I was seriously considering an MME for the wife, but right now, I think I will wait. But I do know that ignoring problems does not solve them.

 

[Mach1E]

The less technically inclined the user, the lower the score. Lots of ID10T errors I bet.

Maybe, or in the case of the software in our cars, the software is to blame.

My day today was unfortunately a “typical day” in the life of owning a Mach E.

This morning? Phone connects, then disconnects then connects.

Lunch time- get in car, door binging sound. Of course the regular light switch error has to be turned back to auto.

This afternoon, car profile defaults to guest, I only notice because guest profile doesn’t have easy exit when I turn the car off.

Had the car a year, can’t count how many times the above has happened. And all 3 in one day? I wish it was unusual…… it’s normal.

And yes, I only have 1 PAAK programmed and always carry my phone AND fob.

It’s not me, it’s the car. I’m early access, have all the OTA updates and a couple months ago the dealer updated all the modules.

The software still sucks.

 

[awp0]

Maybe, or in the case of the software in our cars, the software is to blame.

My day today was unfortunately a “typical day” in the life of owning a Mach E.

This morning? Phone connects, then disconnects then connects.

Lunch time- get in car, door binging sound. Of course the regular light switch error has to be turned back to auto.

This afternoon, car profile defaults to guest, I only notice because guest profile doesn’t have easy exit when I turn the car off.

Had the car a year, can’t count how many times the above has happened. And all 3 in one day? I wish it was unusual…… it’s normal.

And yes, I only have 1 PAAK programmed and always carry my phone AND fob.

It’s not me, it’s the car. I’m early access, have all the OTA updates and a couple months ago the dealer updated all the modules.

The software still sucks.

I had a similar "trifecta" of issues yesterday. It's really getting absurd.

Drive 1: Guest profile selected even though PAAK worked and the seat automatically adjusted. This time I was able to manually change it to my profile (a few days ago it wouldn't let me do this).

Drive 2: Headlight knob issue with dinging sound. The frequency of this problem has gotten way worse in the last week. It's almost daily now.

Drive 3: I'm the driver and my wife is the passenger. PAAK works, seat adjusts, and correct profile active. However the car selects my wife's phone for Carplay. This seems to happen reliably since the "Dual Phone" support was aded because that's when they removed the ability to specify a "favorite" phone from the Phone List. Who approved killing Carplay reliability in favor of this niche dual phone feature?

 

[MellowJohnny]

Sorry, to clarify what I meant: It's been reported that all MMEs manufactured after May 24 have the new part. It's also been reported that Ford delivered more than 10,000 new MMEs from July through September.

Meanwhile several people are reporting that the new part is backordered with long wait times while their broken cars sit at the dealership. So I'm suggesting that Ford is prioritizing their bottom line and new car sales. I'm not arguing whether this is right or wrong, but I if it's true then I think they deserve to take a hit on customer satisfaction and MME reliability scores. Just my opinion.

That's what I thought you meant, but given my 2nd car was built 08/08/22 I wanted to be sure

If I had to choose I'd likely prioritize shareholders / The Street too. Sophie's Choice.

Sucks, but yeah.

 

[Logal727]

Maybe, or in the case of the software in our cars, the software is to blame.

My day today was unfortunately a “typical day” in the life of owning a Mach E.

This morning? Phone connects, then disconnects then connects.

Lunch time- get in car, door binging sound. Of course the regular light switch error has to be turned back to auto.

This afternoon, car profile defaults to guest, I only notice because guest profile doesn’t have easy exit when I turn the car off.

Had the car a year, can’t count how many times the above has happened. And all 3 in one day? I wish it was unusual…… it’s normal.

And yes, I only have 1 PAAK programmed and always carry my phone AND fob.

It’s not me, it’s the car. I’m early access, have all the OTA updates and a couple months ago the dealer updated all the modules.

The software still sucks.

Don't understand why some have issues and others are fine. I experience pretty much none of this, so strange.

 

[Dr Obnxs]

Not at all. This is the best car I've ever owned and I have had some very nice ones. If I step away from PAAK and use the fob, things work fine every single time. Many of the other issues I've had are directly related to the phones we use. We like to blame things on the car, but honestly, a great deal of the issues are directly related to Apple (in my case).


Not quite right. The recall is designed to both warn you, "Service Vehicle Soon", and to allow the car to continue to operate so that it can get to a dealer. The instances where it does not do the latter are rather rare though obviously not unheard of. Is that an ideal solution? Nope, not at all, but it's better than no solution or a stop-driving order like Toyota just had. A problem the world's largest carmaker just "resolved" after many months by installing a washer and holding their breath.

You're making the huge mistake of projecting from your own ownership experiences. Mines been in the shop for about 50 days in 20k miles of ownership. If there were better supplies and no price hikes, I would have lemon flawed the damned car. But it's through the worst of it and is working pretty well now. There are many like me too.

 

[Dr Obnxs]

Don't understand why some have issues and others are fine. I experience pretty much none of this, so strange.

It's because it's a complex car and Ford didn't do a great job with the software. What's so hard to understand about that?

 

[Kamuelaflyer]

You're making the huge mistake of projecting from your own ownership experiences. Mines been in the shop for about 50 days in 20k miles of ownership. If there were better supplies and no price hikes, I would have lemon flawed the damned car. But it's through the worst of it and is working pretty well now. There are many like me too.

By that logic, we could say them same thing about you and your car. There may be many more like you here, but that may or may not be indicative of the overall MME ownership group, people come here to complain, get some information and occasionally to troll. Very few come here to exclaim how their car does just what it’s supposed to do and does it well. We all have our own frame of reference.

 

[Jay_in_Austin]

When we bought a C-Max in 2013, it was ranked the most unreliable car on the market. It was totally reliable for our time of ownership and we got more than 1/3 of the original price when trading for the MME.

 

[Lynsey]

So oddly, or least I think it's odd, I just received notification to schedule the recall software install today. I have a 6/22 build. I would have expected it to have been pushed to the car before I bought it 8/22/22, or not needed due to different parts being used. Now I'm questioning if they installed the updated part or not. Hopefully just nothing to be worried about.

Edit: Checked my VIN and it shows no recalls, so probably safe to assume everyone gets these updates regardless of the part in the vehicle.

Hummm. I wonder if I will get it too. Mine is 6/22 as well, but doesn't show any recalls.

 

[Dr Obnxs]

By that logic, we could say them same thing about you and your car. There may be many more like you here, but that may or may not be indicative of the overall MME ownership group, people come here to complain, get fine information and occasionally to troll. Very few come here to exclaim how their car does just what it’s supposed to do and does it well. We all have our own frame of reference.

Very true.

I was a technical editor for a car magazine for 7 years. I also had an aftermarket car parts business. And I've been a member of Western Automotive Journalists for almost two decades. I know all about who goes to forums and how posting is biased towards those looking for answers to problems.

I was commenting on someone who said their own experience was fine and they didn't understand where this criticism of our cars came from. Pointing out that opinion is formed by assuming that most experience was like their own was on topic. Pointing out that mine was not reliable is what's known as an existence proof (a singular example) that their experience was not universal was on topic as well.

For the Mach-E to NOT have statistically significant numbers of issues and the JD Powers numbers coming in where they did would mean that the almost impossible had to be true: that those responding to their survey were very very far from a random representation of owners.

Much more likely is that the survey (that is not a sample of convinience) is fairly representative and that the first couple of years of Mach-Es have had a lot of issues. I don't see what's wrong with that. I can really like my car and not get bent or offended when someone says Ford had a lot of growing pains with the Mach-E. It's taken 19 months for Ford to get my car working pretty well. That's a long time.

I don't assume my experience is like everyone elses. But the survey results that created the ranking tell me I'm not alone.

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