Gift from Ford for completing the HVJB recall!

[Mach1E]

That is incorrect based on the information provided by Ford. They should be able to open a service order from your VIN alone to order the replacement at least 5 days ahead of your appointment. This recall does not require any inspection.

It seems things changed. The parts manager at my dealer showed me that Ford won’t let him order the part until he has a work order and they can’t write up a work order until they see the car.

My guess as to why they changed-

Prioritizing vehicles that are already at the dealerships because parts are very limited right now. Keeps dealers from ordering dozens for upcoming appointments while other cars sit waiting at the dealer.

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[OrchidMania]

If the dealer is looking at the October dealer note it wants them to inspect first. If they look at December 18 dealer note it says to order parts before appointment. Ask them to make sure they are looking at the correct dealer note.

Where can I get a copy of the Dec 18 note dealer ?

 

[kennethjk]

Ford needs a work order for your car to order the part. Well documented that many people here had to do the same thing.

Either 2 appointments or leave your car a longer time while the part is ordered and comes in.

Wait, what 2 appts? Ridiculous.

I e mailed my service rep, they looked up my car and ordered the part . I was on a cruise when I emailed the rep. Didn’t even have to speak to someone.

part came in last Thursday, brought the car in and it was ready Friday.

pretty simple

 

[Mach1E]

Wait, what 2 appts? Ridiculous.

I e mailed my service rep, they looked up my car and ordered the part . I was on a cruise when I emailed the rep. Didn’t even have to speak to someone.

part came in last Thursday, brought the car in and it was ready Friday.

pretty simple

That’s definitely how it should be done.

It’s just not how it is usually done.

Theyre busy focusing on the cars already at the dealership. It’s not normal for them to look up the cars supposed to come in in the future and guess what parts they need and order them.

The above only happened because you were proactive.

 

[kennethjk]

That’s definitely how it should be done.

It’s just not how it is usually done.

Theyre busy focusing on the cars already at the dealership. It’s not normal for them to look up the cars supposed to come in in the future and guess what parts they need and order them.

The above only happened because you were proactive.

Since I have used the dealer before she got my vin and saw there was a recall, nothing else. I def was proactive but didn’t ask for anything special.

rep mentioned to me there was 1 other car looking to have the replacement and she got me in first . Granted I always tip her.

I know I was lucky but why are some dealers so clueless? If we can check online if our car has a recall notice, so can they, what would they check when the car comes into their dealership? That the VIN is the VIN?

common sense has gone out of style.

 

[dcbr]

Six pages of replies, but has anyone other than the 'thread starter' received the gift from Ford for completing the HVJB recall? I am beginning to think this was a perk exclusively from the dealer, not from Ford Inc.

 

[Mach1E]

Since I have used the dealer before she got my vin and saw there was a recall, nothing else. I def was proactive but didn’t ask for anything special.

rep mentioned to me there was 1 other car looking to have the replacement and she got me in first . Granted I always tip her.

I know I was lucky but why are some dealers so clueless? If we can check online if our car has a recall notice, so can they, what would they check when the car comes into their dealership? That the VIN is the VIN?

common sense has gone out of style.

Well it is a little simpler and more complicated than that.

Simple- they focus on what’s in front of them. That’s customers and cars (both at the dealership). Most employees aren’t looking for “extra work.” Extra work equals working on next weeks problems.

Complicated- even if they do work ahead, people no show and cancel appointments. Plus, you can’t assume the recall is the “only problem” with that car when they do show up. So you may be ordering multiple parts and waiting on those. Easier to do it all on 1 work order. It’s also definitely not normal to order parts before you’ve even seen a car.

Bottom line? It’s more work for them without any real payoff.

But if you’re proactive and contact them to ask them to order like you did? They just might.

 

[kennethjk]

Well it is a little simpler and more complicated than that.

Simple- they focus on what’s in front of them. That’s customers and cars (both at the dealership). Most employees aren’t looking for “extra work.” Extra work equals working on next weeks problems.

Complicated- even if they do work ahead, people no show and cancel appointments. Plus, you can’t assume the recall is the “only problem” with that car when they do show up. So you may be ordering multiple parts and waiting on those. Easier to do it all on 1 work order. It’s also definitely not normal to order parts before you’ve even seen a car.

Bottom line? It’s more work for them without any real payoff.

But if you’re proactive and contact them to ask them to order like you did? They just might.

They at First scheduled an appt for me, part never came, it was on backorder. I got a call Thursday that the part came in and they said they can work on it the next day Friday, if I could get there. I said hell yes.

I didn’t ask about the fix for the “mode not available” because I didn’t want to muddy the waters, hasn’t happened in months and do want the “fix” but it could wait.

I know I am beating a dead horse but if people did their jobs right, it would be easier and less complicated.

 

[JDrazMME]

Why do I doubt that I’m going get such a nice parting gift? It’s probably like that free dent repair service - no soup for Florida.

I took mine in today and got the same card/gift before I even had a chance to ask.

 

[fangfow]

Just got Service Vehicle Soon and Orange Wrench on my dash this morning, throwing the P0ADA Code; this would be my second HVBJB ... Wonder if I'll get that charging pad ?

 

[OrchidMania]

Update the email to GM worked like a charm. Got a call this am from service manager apologizing for the first call with service. He said no pre inspection required and he was ordering the part now. He will call when it gets in!! But why do I have to send emails to higher ups to get anything done

 

[pcstevestl]

If you have an iPhone I can’t recommend the twraps MagSafe charger enough. It’s a big improvement having two reliable spots for charging + they stay put with MagSafe.

I have tried the TWraps one and it became unusable after 3 days...had to send it back....

 

[agoldman]

Seems to me there are two major weak links in widespread EV adoption. Reliable charging and dealers. Not necessarily in that order. That said, I would think that at the end of the day it's the manufacturer that needs to make sure the dealers are up to speed and conveying a uniform policy across the board. We are a long ways away from anything resembling that across multiple manufacturers. Personally I feel like the old school dealer model has see its day and should be retired although I do feel like manufacturer service centers should be available in all major cities for complicated repairs. Yeah wishful thinking I know.

As far as the charging problem... Reliably repaired chargers at all gas stations as opposed to out of the way random shopping centers, garages, and back alleys. Again wishful thinking.

 

[twraps]

I have tried the TWraps one and it became unusable after 3 days...had to send it back....

I am sorry to hear that, seems like a defective unit perhaps...definitely not a widespread issue though - we have a lot of customers and very very low defect rate. Also worth noting that we're onto v2 of the charger and we've upgraded our pucks and charging controller (we now use the USB-C port for charging).

 

[pcstevestl]

I am sorry to hear that, seems like a defective unit perhaps...definitely not a widespread issue though - we have a lot of customers and very very low defect rate. Also worth noting that we're onto v2 of the charger and we've upgraded our pucks and charging controller (we now use the USB-C port for charging).

The one that I used was USB-c TWRAPS Dual Wireless Charging Pad for Ford Mustang Mach-E, Magnetic Charging Pad iPhone & Andriod Non-Slip Console Phone Dock, USB Port, 20W Premium OEM Look & Feel, Mach-E Accessories (V2) Is this one the latest version?

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