A New Hope? The Story Continues.

[electric-in-the-desert]

Uhh so I saw who the OP was, briefly skimmed the post, and my eyes landed on this paragraph. What the hell… Not even sure what to say about this…

I'll keep it too real for you. My wife and I are around age 40, been married 13 years. I am the only man she has ever has been with consensually and this car was a gift to her. So slow your role before you scoff at the mental damages of strange shit happening at interstate speeds and a salesman casually ignoring her request to get her keys back. My wife is a real human woman and not some muscle car guy, no offense.

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[areacode413]

Does anyone know if emergency breaking events are logged in a way where a dealer can gather them and submit the results to ford for a review? It would really help with troubleshooting. Imagine if you could submit a show tech to gather all the logs for the last 10 minutes.

 

[Jimrpa]

I’m so confused

 

[Jeff-NoVA]

So you bought a lemon lawed vehicle and .... it was a lemon? <shocked picachu>

 

[Snakebitten]

I am only going from memory from the other thread, but I recall the mention of emergency braking as happening to the OP in reverse in his driveway.
The reverse brake assist feature.

He then mentioned how scary that might be if it happened at speed on the road. I'm sure he meant traveling forward.

It would be interesting to run his VIN through service history in PTS/FDRS. Surely there would be hints and evidence of what the original owner faced that has categorized it as a lemon.
But I have seen posts where Ford bought back F150 Powerboost because the new owner experienced the SSN (stop safely now) alert that a batch of 2023 trucks suffered off the assembly line. Most owners learned of a workaround discovered on the forum and enjoyed their new trucks until the software patch was released.

So the designation "lemon" is fairly generic, in my opinion and could be a legitimate concern, or something of no consequence after the issue(s) was properly addressed.

 

[Dustus]

I am only going from memory from the other thread, but I recall the mention of emergency braking as happening to the OP in reverse in his driveway.
The reverse brake assist feature.

If that is the issue then I've had that happen when backing out of an inclined driveway. It was steep enough that I assume the car thought the road was an obstacle. I just had to back out slowly instead of punching it and scaring the car. That is very different than the car screeching to a halt on the freeway for no reason. I think the OP would be better off with a less techie car.

 

[SlicerOnSteam]

According to all of the quick searches I'm doing, every update any of you are talking about as an easy fix were tested originally by manual install at dealer service centers (far away from NC likely) and then later released as over the air updates when they verified the fixes. All places that I can access to put in my VIN and the Ford support site itself tells me there is absolutely no pending support actions to be done by any dealer for this specific car.

I can't wait to hear if the Raleigh dealership has any experienced Mach-E techs.

I have pictures of the sensor error from tonight's drive and I found where I can still see some history on the dang app!

 

[SlicerOnSteam]

Picture those errors in your face nearly every day of your Mach-E life and then you go to the dealer that sold it to you and they basically tell you drop it off and don't hold your breath or go kick rocks.

 

[devmach-e]

Picture those errors in your face nearly every day of your Mach-E life and then you go to the dealer that sold it to you and they basically tell you drop it off and don't hold your breath or go kick rocks.

The Front camera fault is a well known issue for early 2021 Mach-Es. I believe it has to do with a pinched or damaged coaxial cable. There's a TSB for this. See https://www.macheforum.com/site/thr...-89-and-or-u3000-49-stored-in-the-ipma.28224/
for more information. Start there.

We'd all love to know what version of Sync4 you are running. That can be found in Settings -> General -> Sync Version. You might also want to look at Settings -> Software Update and see what was the last PowerUp sent to the car. I suspect that the car is very out of date.

 

[SlicerOnSteam]

TL;DR reinstall with gentoo - will solve all your problems.

Yea right. Those linux admins who built sh!t like Google, Amazon, Facebook, Pixar, the Mars Rover. What a joke, amiright?

Your post is being reported. Have a nice day.

I'll try to direct my rants into clearer questions. Perhaps you can try to be a decent human being who doesn't waste time posting in threads that annoy them with flippant comments based around personal information about a person retrieved from a different thread.

Keeping it real for ya

 

[SlicerOnSteam]

Thanks for the camera info!

See this is a support forum and I need help. But what if the real problem isn't the car, just the dumb as dirt rednecks servicing them in my area? I still need help, roflmao.

And hey, I am one of those people born and raised. But I take my tech work seriously.

My VIN gets the attached sync info, but with my experience so far I do need to double-check that it's the same as what the actual car says.

 

[360alaska]

Basically, I'm not reading your word salad, I asked Chatgpt to give a TLDR:

The summary describes a person's frustrating experience with their Ford Mustang Mach-E, focusing on serious issues with the car's emergency braking system and poor support from Ford. The car's unreliable safety features have led to a loss of trust in its reliability, particularly at high speeds. Efforts to address these concerns through Ford's support system have been unsatisfactory, with the person facing difficulties in getting effective help and noticing the disappearance of error logs from the FordPass App and website. This situation has raised broader concerns about the safety and engineering of modern vehicles, the accountability of manufacturers, and the impact on the car's resale value. The experience has caused significant distress, reflecting poorly on Ford's customer care and the vehicle's reliability.



I just went through and sorted the my first model year car by doing two things:
1. TSB 23-2155 (I even took pictures for your benefit)
2. Purchased the J2534 tool to force updates
3. PROFIT

I was going to trade it for another model 3 but my wife really likes it so I decided to fix it.

 

[SlicerOnSteam]

I have to put this somewhere. I could see the other thread went in too many directions and had to go, lol. But I said I'd honestly read through and someone suggested we take the hit on negative equity and move on.

To be absolutely clear, we are talking about a $38000 payoff amount with a $16000 trade-in value for a loss of $22000 in less than six months on a car still under warranty.

They don't even have loaners available for this warranty service even though we paid extra for their service, tire rotations, whatever package. And apparently the service department is so incompetent that no one in all of my in person rants (can you imagine those?) has even mentioned that the front camera had a known issue on the early models.

 

[Mache_Nor]

While I agree it was indeed a bit of a length, it does not warranty the rude replies. If I, as having english as third language, can read and understand what he meant, so can you native english speaking Americans too. Grow up.

As someone stated and summarized, it boils down to sensor faults, emergency braking causing dangerous situations and Fords inability, or will, to fix the problems. It points to an systemic problem where Ford then tries to hide the faults and error messages from Fordpass. If there is a serious situation in the future, it will be words aginst words, as the user cannot document the issues as the alarms are removed from the Fordpass application.

This ties a bit into what I have been experience myself lately. Keep in mind that I am on my fourth HVBJB; changed once - broke twice. You would believe that that was docuemented by Ford? No, it's not. On a checkup yesterday (faulty wiper fluid sensor), it is ONLY documented the last HVBJB change. There are no documentation in either Ford Pass or Ford systems, something the service tech also confirmed yesterday. I did not get invoice of the first 3 either, as it was under waranty and thus not bill was sent me. All I have is a vague email confirmation about an agreed service time. How the hell are we going to prove anything in the future if something happens? Sigh, the TL;DR of this paragraph, OP has a valid concern while many of you seems naive for the future.

 

[67 Stang Convertible]

Uhh so I saw who the OP was, briefly skimmed the post, and my eyes landed on this paragraph. What the hell… Not even sure what to say about this…

That firmly fits into the "TMI" category!!!

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