Hail mary for help... Ford is screwing me

[ProllyDieWaiting]

Unfortunately it’s probably time to swallow your pride, strike the $3,100 check and sell the car or buy a 10 year warranty from Granger (and drive it with piece of mind). Lawsuits aren’t usually worth the effort. That’s what I did, first time in 30 years I ever bought an extended warranty and it already paid for itself and then some.

Unfortunately I think you're right, and you better believe I'll never own another car without extended warranty!!

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[garyd9]

Isn't the "high voltage AC compressor" a part of the high voltage battery system of the car, and therefore covered for 8 years?

Things get kind of questionable here. In an ICE car, the A/C is just something to make the passengers more comfortable. However, in an EV, the A/C is also used to cool the coolant that's used to maintain the battery.

 

[ProllyDieWaiting]

Exactly what I have been trying to communicate to @Ford .. if the problem is exclusively the AC unit, then why is it causing the car not to start at all instead of just blowing warm air? And furthermore, if a "short" in the high voltage compressor caused the failure, how is that not the the high voltage battery system that caused the failure??

 

[jay1122]

The previous documented issue was 2 years ago. Honestly, that is just stretching it for saying they are the same issue. Way too long of a time frame. If it was me, I would've tried to negotiate that $3.1K ridiculous price down with either dealer or Ford. If it does not work. I will just pay and move on from Ford forever.

 

[Mach-Lee]

TLDR: Ford corporate refused to make their service center honor their warranty and now the dealership wants $3100 to fix an issue that started while under warranty because my car is now 456 miles out of warranty.

2 years ago I posted about getting the "stop safely now" message and my 2022 Mach E not starting because I had it happen multiple times in a short period and the dealership repeatedly just erased any error codes and told me everything was fine. I opened a case with Ford corporate and the BEV team was able to look at the vehicle history and identify a problem requiring a repair. Due to the repeated issues at the dealership I took it to before (including them refusing to follow the diagnostic steps Ford BEV gave them to do) I reached out to the other area BEV Ford service center. They refused to take the car on the grounds they were too busy, and when my Ford case rep reached out via group email they continued to refuse, citing a growing number of cars at their shop (so they were taking somebody's cars...) and refused to even schedule an appointment for a future date. Ford also refused to tell me exactly what was faulty and what repair was needed. After about 2.5 months of back and forth with no resolution, they just closed my case. I confess that after the stress and fighting, I just gave up because the car was drivable and I didn't know what else to do.

Now my car recently gave the stop safely now message and wouldn't start, but is 456 miles out of warranty. It took them 2 weeks to diagnose a short that caused the "high voltage AC compressor" to fail and want $3100 to fix it. I opened a new case with Ford and they won't even acknowledge or address the previous episode. Even if there hadn't been a previous issue, a $3100 repair on a less than 3 years old car seems... pretty wrong to me. I would really like to avoid getting a lawyer, and am not even sure they'd be able to do anything although I do still have alllllll the records, emails, names, dates, case numbers, etc. @Ford before you lose a customer for life, can you make this right? Anyone else have any thoughts?

You have a new failure that is most likely unrelated to the past. For warranty billing purposes, it has nothing to do with the previous failure. Don't waste your time trying to connect the two. Pretend it didn't happen.

You have a complex situation because although the A/C compressor would no longer be covered, the damage to the high voltage system (blowing the high voltage HVAC fuse and resulting shutdown of the high voltage system) should be covered under the 8 year EV warranty. The service manager should split your work order it into two separate line items. You pay the part and labor for the A/C compressor replacement. Ford covers the part and labor for dropping the battery pack and replacing the high voltage fuse to get the car drivable again. You should discuss this with the BEV team and your service manager.

 

[ProllyDieWaiting]

@Ford isn't listening here anymore.

Figures

 

[ProllyDieWaiting]

You have a new failure that is most likely unrelated to the past. For warranty billing purposes, it has nothing to do with the previous failure. Don't waste your time trying to connect the two. Pretend it didn't happen.

You have a complex situation because although the A/C compressor would no longer be covered, the damage to the high voltage system (blowing the high voltage HVAC fuse and resulting shutdown of the high voltage system) should be covered under the 8 year EV warranty. The service manager should split your work order it into two separate line items. You pay the part and labor for the A/C compressor replacement. Ford covers the part and labor for dropping the battery pack and replacing the high voltage fuse to get the car drivable again. You should discuss this with the BEV team and your service manager.

If only they were willing to take that approach (they're not)

 

[ProllyDieWaiting]

The previous documented issue was 2 years ago. Honestly, that is just stretching it for saying they are the same issue. Way too long of a time frame. If it was me, I would've tried to negotiate that $3.1K ridiculous price down with either dealer or Ford. If it does not work. I will just pay and move on from Ford forever.

Oh I don't think the AC compressor was broken 2 years ago. I do think it's very possible for an unaddressed electrical issue to ruin various other parts down the road. Say an overheating issue stressing the AC compressor or shorting it out ?‍

 

[ProllyDieWaiting]

There is a procedure in your warranty information to appeal warranty isssues with the Better Business Bureau. I did it once when Ford didn’t want to pay to replace my panoramic roof which had, to the mechanic and supervisor’s eyes, a stress crack with no evidence of of a rock chip. I found the process to be surprisingly easy and quick. Ford ended up replacing the roof except for about $200 to me. I took that deal and the dealer honored it.

Thank you so much for this, I have filed the claim with BBB Autoline as outlined in the warranty and the claim was accepted so now awaiting Ford's official response

 

[Kamuelaflyer]

Exactly what I have been trying to communicate to @Ford .. if the problem is exclusively the AC unit, then why is it causing the car not to start at all instead of just blowing warm air? And furthermore, if a "short" in the high voltage compressor caused the failure, how is that not the the high voltage battery system that caused the failure??

@Ford is not the Ford Motor Company on this forum. Click on the link you posted. Robert doesn't handle the Ford Motor Company's business or complaints.

 

[ProllyDieWaiting]

@Ford is not the Ford Motor Company on this forum. Click on the link you posted. Robert doesn't handle the Ford Motor Company's business or complaints.

??‍ whoops... sorry Robert!

 

[astrorob]

@Ford Motor Company does exist though. sometime back they said they were going to change how they interacted with this forum to be more hands-on... and now they've backed off from that and disappeared completely? i missed that.

 

[ProllyDieWaiting]

@Ford Motor Company does exist though. sometime back they said they were going to change how they interacted with this forum to be more hands-on... and now they've backed off from that and disappeared completely? i missed that.

Ford making promises and then quietly backing away and not responding to concerns?? It can't be, that doesn't sound right! ??

 

[Kamuelaflyer]

@Ford Motor Company does exist though. sometime back they said they were going to change how they interacted with this forum to be more hands-on... and now they've backed off from that and disappeared completely? i missed that.

Ford has had a large number of layoffs. That may account for their silence on these forums over the last few months.

 

[Shayne]

Ford has had a large number of layoffs. That may account for their silence on these forums over the last few months.

Layoffs and making north American vehicles no longer completive on the global stage due to tariffs on your own people if they work hard with their neighbors to generate economy is what will make it all great again.

Just a line that can be erased if annexed but not so much if we work together. It will make the auto companies pay their fair share of (tariff) tax as they have been ripping him off. Good thing he goes with his gut as it may get scary if he uses his brains.

Guess ford is hurting and I can not get the car fixed.

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