Hail mary for help... Ford is screwing me

[garyd9]

Figures

It's not like they were doing much good anyway. If you'd like. I can simulate the typical response from @Ford Motor Company :

Hi, and thank you for being the best part of Ford. Please send me DM with your VIN and I'll look into that for you. (After you send your VIN, I'll just forward the issue to your local dealership.)

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[ProllyDieWaiting]

It's not like they were doing much good anyway. If you'd like. I can simulate the typical response from @Ford Motor Company :

I feel better already!!

 

[Kamuelaflyer]

Layoffs and making north American vehicles no longer completive on the global stage due to tariffs on your own people if they work hard with their neighbors to generate economy is what will make it all great again.

Just a line that can be erased if annexed but not so much if we work together. It will make the auto companies pay their fair share of (tariff) tax as they have been ripping him off. Good thing he goes with his gut as it may get scary if he uses his brains.

Guess ford is hurting and I can not get the car fixed.

Ford didn’t start a stupid arsed trade war with Canada, Mexico, and literally the rest of the world. Like most businesses they respond to changing market conditions as best they can and try to predict future market opportunities. Like everyone else, including people in Hawaii looking at rather sparse produce sections of grocery stores, they’re just dealing with the current reality.

The absence of the Ford team on these forums may or may not be related to the layoffs though, although I suspect it is. In any event, this is a long ways from the op’s maybe, probably, perhaps, definitely warranty issue (depending upon just whom one chooses to believe). They are, however, unlikely to get any acknowledgment from the Ford account here anytime soon.

 

[Tampamike]

Thank you so much for this, I have filed the claim with BBB Autoline as outlined in the warranty and the claim was accepted so now awaiting Ford's official response

My pleasure. For me, it all happened in about a week. The BBB agent was fairly responsive on email and Ford came back with their offer fairly quickly. Hope it works out for your benefit.?

 

[Shayne]

Ford didn’t start a stupid arsed trade war with Canada, Mexico, and literally the rest of the world. Like most businesses they respond to changing market conditions as best they can and try to predict future market opportunities. Like everyone else, including people in Hawaii looking at rather sparse produce sections of grocery stores, they’re just dealing with the current reality.

The absence of the Ford team on these forums may or may not be related to the layoffs though, although I suspect it is. In any event, this is a long ways from the op’s maybe, probably, perhaps, definitely warranty issue (depending upon just whom one chooses to believe). They are, however, unlikely to get any acknowledgment from the Ford account here anytime soon.

Fords recognized team was never of much information or help on the forum anyway. The OPer now has been informed this forum is a dead end for reaching Ford.

I never said it was Ford that started it. However after their responses to the melting HVJB, the melting charging port and the chance your kids become trapped in their car they should have no problem being at or below the new level of standards currently being set by their government.

They try not to fix it in warranty and therefore understand that they will not be doing any favors and will try to say it is out. That has been going on since 2021. Better things to come from EV's

 

[Mach1E]

Oh I don't think the AC compressor was broken 2 years ago. I do think it's very possible for an unaddressed electrical issue to ruin various other parts down the road. Say an overheating issue stressing the AC compressor or shorting it out ?‍

Yes in theory that’s possible.

But that’s not how warranty claims work. You have to prove what is causing the problem at the time of the problem.

It’s why the dealer always has to “recreate the issue” when something goes wrong.

That said as far as being just barely out of warranty, I had something similar when my power steering went out on my Chevy SS…… 3 weeks outside of warranty.

I found out how good faith credits work from GM at that point. GM paid for HALF of the repair. The credit was based on how far out of warranty, but also where I bought and serviced the car. If all at the same dealership, more credit.

Not sure if Ford has something like that.

As far as trying to FORCE Ford to cover something outside of warranty, that’s definitely an uphill battle.

BBB, lawsuits etc…… you will lose. The law isn’t on your side. The warranty has an end date, you have the option to buy extended and didn’t. That sucks, but that’s just how it works.

They may make an EXCEPTION or give you SPECIAL TREATMENT. But no one is “screwing you” like you suggested.

Someone has to pay the bill to fix your car. And it’s either Ford (under warranty) or you. The dealership never pays squat in this scenario.

 

[Mach1E]

I’ll add in a little tongue in cheek sarcasm just to prove a point…

You aren’t getting screwed when…..

You try to return an item on day 31 with a 30 day return policy.

You try to get a refund in a nonrefundable ticket.

You knock on the door of a restaurant at 9:02 pm that closes at 9pm.

Your “fill in the blank” product breaks just outside of warranty.

Yes, it’s reasonable to be upset in these situations about the SITUATION, but try not to blame the people nor the rules.

And yes, sometimes it’s ok to ask for special treatment in the above. But realize that you are asking for special treatment and “adjust your tone accordingly” when talking to the people involved.

If you’ve ever worked in customer service in any of the above situations, you’ll know exactly what I mean.

 

[Kamuelaflyer]

Fords recognized team was never of much information or help on the forum anyway. The OPer now has been informed this forum is a dead end for reaching Ford.

I never said it was Ford that started it. However after their responses to the melting HVJB, the melting charging port and the chance your kids become trapped in their car they should have no problem being at or below the new level of standards currently being set by their government.

They try not to fix it in warranty and therefore understand that they will not be doing any favors and will try to say it is out. That has been going on since 2021. Better things to come from EV's

Then get the laws in all 50 states changed that protect dealerships from the manufacturers and the consumer. Oh that’s right, you can’t as you don’t have a say or even a stake in American laws. Talk to the folks in Transport Canada in Ottawa then.

As for trapping children in cars, that’s intentionally inflammatory and you know it. The combination of circumstances that causes such an occurrence are rather unusual. Plus there’s a fix being made available. But you know that too.

The HVBJB is ancient history dude, as is the charge port issue. They’re fixed. Even mine was done — thanks to Ford by the way. For the vast majority of people, including virtually everyone on this forum, it was handled properly and folks moved on. The few exceptions were rare and unusual and were mostly dealer related. If owning this car has been making you this upset and miserable all this time, move on. There’s no shame or admission of personal failure in doing that.

 

[Mache_Nor]

The HVBJB is ancient history dude, as is the charge port issue. They’re fixed. Even mine was done — thanks to Ford by the way. For the vast majority of people, including virtually everyone on this forum, it was handled properly and folks moved on. The few exceptions were rare and unusual and were mostly dealer related. If owning this car has been making you this upset and miserable all this time, move on. There’s no shame or admission of personal failure in doing that.

HVBJB is still a very real thing, my car is in the forth of ‘em since 2022. Also the dealer in my area has several cars in at any given moment for the same error - and all model years.

Charge port broke this winter - as it also did in ‘23. Maybe it will work or maybe the winter of ‘25 will require a new port.

Shit happens, some are lucky, some don’t, but - we have to acknowledge that these issues still lingers around at a substantial % level of total Mach E drivers. We love our cars, that’s why we stick around, but that doesn’t mean we can’t point out some obviously flaws like those of above or the door + 12V solution that is a real danger to pets, kids, and the disabled. The 12V also has a rather substantial amount of failures without warnings, which makes this not a hypothetical scenario.

 

[ZoNiE]

@Ford isn't listening here anymore.

They NEVER were...

 

[ChasingCoral]

They NEVER were...

OK, correction: @Ford Motor Company isn't listening here anymore.

 

[Kamuelaflyer]

we have to acknowledge that these issues still lingers around at a substantial % level of total Mach E drivers

Sorry but no. There is a problem. But characterizing it as a substantial percentage is disingenuous. These forums are not reflective of the vast majority of cars or owners. It seems more common because this is where people come to complain about the car.

 

[Mache_Nor]

Sorry but no. There is a problem. But characterizing it as a substantial percentage is disingenuous. These forums are not reflective of the vast majority of cars or owners. It seems more common because this is where people come to complain about the car.

I agree that it’s more likely that people will complain rather than stating happiness. But what is a good measure? The Facebook pages is littered with cases, Reddit is littered with cases, and when the road safety authorities in various countries demand callbacks (parking brake was one, HVBJB one, and doors one at least), there must be a reason for this? I’m not trying to hyperbole the numbers, but whatever the failure rate is it’s above theoretical percentages.

 

[Shayne]

The HVBJB is ancient history dude, as is the charge port issue. They’re fixed. Even mine was done — thanks to Ford by the way. For the vast majority of people, including virtually everyone on this forum, it was handled properly and folks moved on. The few exceptions were rare and unusual and were mostly dealer related. If owning this car has been making you this upset and miserable all this time, move on. There’s no shame or admission of personal failure in doing that.

I put up with the 12V dying for 14 months due to the first defective HVJB as they developed limp mode driving software to fix it. The only reason they started to replace the under designed HVJB was they were forced to. I can not get the unacceptable slow home charging fixed as it appears their limp mode charging software to stop the charging port from melting is final. Hard to defend the indefensible but knock yourself out. It could have been a fantastic car but Ford decided that is not what they wanted and made it a bad experience for costumers trying to get Fords short comings fixed. Penny wise pound foolish if you ask me but that is where it is.

I will be moving on when it is correct to do so. Waiting for the tech to progress and for more options before I do. At this point I am left with what I bought which no longer functions as specified when purchased. There is no shame in telling others the way it is even if some do not like to hear it. I will not be moving on for a while yet even if Ford hopes I do.

 

[Bard95]

TLDR: Ford corporate refused to make their service center honor their warranty and now the dealership wants $3100 to fix an issue that started while under warranty because my car is now 456 miles out of warranty.

2 years ago I posted about getting the "stop safely now" message and my 2022 Mach E not starting because I had it happen multiple times in a short period and the dealership repeatedly just erased any error codes and told me everything was fine. I opened a case with Ford corporate and the BEV team was able to look at the vehicle history and identify a problem requiring a repair. Due to the repeated issues at the dealership I took it to before (including them refusing to follow the diagnostic steps Ford BEV gave them to do) I reached out to the other area BEV Ford service center. They refused to take the car on the grounds they were too busy, and when my Ford case rep reached out via group email they continued to refuse, citing a growing number of cars at their shop (so they were taking somebody's cars...) and refused to even schedule an appointment for a future date. Ford also refused to tell me exactly what was faulty and what repair was needed. After about 2.5 months of back and forth with no resolution, they just closed my case. I confess that after the stress and fighting, I just gave up because the car was drivable and I didn't know what else to do.

Now my car recently gave the stop safely now message and wouldn't start, but is 456 miles out of warranty. It took them 2 weeks to diagnose a short that caused the "high voltage AC compressor" to fail and want $3100 to fix it. I opened a new case with Ford and they won't even acknowledge or address the previous episode. Even if there hadn't been a previous issue, a $3100 repair on a less than 3 years old car seems... pretty wrong to me. I would really like to avoid getting a lawyer, and am not even sure they'd be able to do anything although I do still have alllllll the records, emails, names, dates, case numbers, etc. @Ford before you lose a customer for life, can you make this right? Anyone else have any thoughts?

What state do you live in?

Did you buy it brand new?

Because of repeated failed attempts to “fix” your car, it’s time to lemon law it. Most states have laws to help you get them to fix it or buy the car back!

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