Chuck
Well-Known Member
- First Name
- Chuck
- Joined
- May 13, 2021
- Threads
- 96
- Messages
- 1,258
- Reaction score
- 1,775
- Location
- SoCal
- Vehicles
- Mustang Mach E 2021
- Thread starter
- #1
Hey,
About 50% of the times that I drive on the freeway since April I get a pop up message "Adaptive Cruise Control Not Available" when trying to use Blue Cruise. When that happens I can't use traditional cruise control for the rest of the trip. Today, for example, I drove 90 miles in one direction with absolutely no issues and BCHF worked just fine. On the return trip I couldn't get it to start, getting the above message every time. This even after a couple of stops on the way home. So, turning everything off and on again doesn't solve it. There were no sunlight issues as I wasn't driving into the sun in either direction.
I've cleaned both front cameras (the one above the grille and the glass outside the one on the windshield) to no avail.
I get the following message on my FordPass (see screenshot) after every occurrence. I have over 100 of these messages on my phone since April. The car is not dirty and I keep it clean. There is nothing obstructing any of the radar sensors.
Any ideas about what I can do to fix this? Or should I take it to the dealer? I've had it more than 3 years but I have the extended bumper to bumper warranty so I would expect it to be covered.
If you think it would be helpful to have my VIN code to look at my history, since it's not something I can do, please let me know and I'll post it here. I'm on the "latest version" of BC and the OS, and have been for a while, but this has only started happening in the last 4 months so I don't think it's a software issue.
About 50% of the times that I drive on the freeway since April I get a pop up message "Adaptive Cruise Control Not Available" when trying to use Blue Cruise. When that happens I can't use traditional cruise control for the rest of the trip. Today, for example, I drove 90 miles in one direction with absolutely no issues and BCHF worked just fine. On the return trip I couldn't get it to start, getting the above message every time. This even after a couple of stops on the way home. So, turning everything off and on again doesn't solve it. There were no sunlight issues as I wasn't driving into the sun in either direction.
I've cleaned both front cameras (the one above the grille and the glass outside the one on the windshield) to no avail.
I get the following message on my FordPass (see screenshot) after every occurrence. I have over 100 of these messages on my phone since April. The car is not dirty and I keep it clean. There is nothing obstructing any of the radar sensors.
Any ideas about what I can do to fix this? Or should I take it to the dealer? I've had it more than 3 years but I have the extended bumper to bumper warranty so I would expect it to be covered.
If you think it would be helpful to have my VIN code to look at my history, since it's not something I can do, please let me know and I'll post it here. I'm on the "latest version" of BC and the OS, and have been for a while, but this has only started happening in the last 4 months so I don't think it's a software issue.
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