BCCM software

[katumba1]

Got this txt from my dealer (but no notice on the app or via usps): "Your 2021 Ford Mustang Mach-E may have a BCCM software issue, preventing full battery charges and potentially causing charge cords to stick or charge port pins to melt. It is really important to get this recall fixed and our team can do this for you at no charge."

Scheduled an appt for them to take care of it, but then got this response: "We do apologize. I know we reached out to you earlier to get this recall fix, we were just notified by our parts department that the part for this recall is on backorder. We will reach back out to schedule the appointment once the parts come in. Thank you."

I then asked if this was a safety issue and/or stop driving the car, and they won't give me an answer.

Thoughts? How can a software issue need parts?

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[RickMachE]

Not a recall...

https://www.macheforum.com/site/thr...eprogram-battery-charge-control-module.31144/

 

[macchiaz-o]

If they can't get their act together, try another dealer... This is just a software update for most affected vehicles:

https://www.macheforum.com/site/thr...eprogram-battery-charge-control-module.31144/

 

[katumba1]

Not a recall...

https://www.macheforum.com/site/threads/csp-23b50-charge-cord-stuck-–-reprogram-battery-charge-control-module.31144/

Right, so what 'parts' could they possibly need?

 

[HuntingPudel]

Right, so what 'parts' could they possibly need?

All they need is a free tech and their FDRS rig. I agree with @macchiaz-o in that you should try another dealer. ??

 

[Mach-Lee]

Yeah I would go elsewhere. As others said, it's not a recall, it's just a software update, and there are no parts involved.

 

[Tbird]

My dealer did this update when my MME was in for a 20,000 mile check up. Did not even have to ask them to do it.

 

[Richard L.]

Mine was updated when the HVBJB was replaced.

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